Replies posted by David Cotton

11 Replies

David Cotton
Keeps calm and carries on
David CottonKeeps calm and carries on
asked in Train connections & reservations

Print At Home Tickets - but we are away!!

All done!! 20 odd minutes listening to music on hold but got through to a lovely French lady who spoke perfect English and rattled off the reservations.  Thank you so much for helping with this as we were going round in circles before - it really is appreciated.

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David Cotton
Keeps calm and carries on
1 year ago
David Cotton
Keeps calm and carries on
David CottonKeeps calm and carries on
asked in Train connections & reservations

Print At Home Tickets - but we are away!!

Fabulous - thanks as ever for the prompt and useful reply. Been on hold for ages but will report the outcome asap. Many thanks again.

3
David Cotton
Keeps calm and carries on
1 year ago
D
dalilNew aboard
asked in Train connections & reservations

Urgent: Pass Cover Number for seat reservation (mobile pass)

Pleased to say the pass cover numbers turned up at 8:23 am today by email. It would appear that Customer Services don’t work over the weekend so couldn’t respond to our email but have done it at the first available opportunity. The email address to use is support@myinterrail.co.uk Good luck and thanks for the excellent support on here.

41
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Railly clever
1 year ago
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dalilNew aboard
asked in Train connections & reservations

Urgent: Pass Cover Number for seat reservation (mobile pass)

I managed to get my situation resolved by calling the train company direct in Belgium. They were very helpful indeed and allowed me to make the reservation and pay by credit card over the phone. I initially tried the French Rail company as the whole journey is in France but it is a Belgian train for some reason.  They were insistent that I couldn’t make seat reservations over the phone so it is confusing I’m afraid. Good luck!

41
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Railly clever
1 year ago
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dalilNew aboard
asked in Train connections & reservations

Urgent: Pass Cover Number for seat reservation (mobile pass)

Have eventually got through again and I’m getting the same response from a different customer services agent i.e. It is not possible for them to make seat reservations on their system. They say I must go to a French train station where they will be able to make seat reservations – other than that I just have to hope inter Rail get the website back online by the looks of it.

41
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Railly clever
1 year ago
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dalilNew aboard
asked in Train connections & reservations

Urgent: Pass Cover Number for seat reservation (mobile pass)

Maybe it was just the operator we got? I will give them another try.I do really appreciate you trying to help with this.

41
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Railly clever
1 year ago
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dalilNew aboard
asked in Train connections & reservations

Urgent: Pass Cover Number for seat reservation (mobile pass)

Thanks for the reply. The lady we spoke to was very helpful and spoke good English. However, she reiterasted several times she was unable to help. The train we are wanting to book is as follows:TGV 9870 from Lille to Strasbourg at 08.01-11.05 on 26/05 

41
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Railly clever
1 year ago
D
dalilNew aboard
asked in Train connections & reservations

Urgent: Pass Cover Number for seat reservation (mobile pass)

Have just come off the phone to SNCF but no progress.They were very efficient but explained they cannot make seat reservations on our behalf. She recommended going to a ticket machine (we are still in the UK!) or the Eurail website. This website says “Prices are unavailable” and that tickets may be sold out. We know this isn’t the case as SNCF told us there are 22 seats available.Any further ideas gratefully received. 

41
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Railly clever
1 year ago
D
dalilNew aboard
asked in Train connections & reservations

Urgent: Pass Cover Number for seat reservation (mobile pass)

Will do and many thanks indeed for helping.

41
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Railly clever
1 year ago
D
dalilNew aboard
asked in Train connections & reservations

Urgent: Pass Cover Number for seat reservation (mobile pass)

Thanks for your reply.We are brand new to this and have tried hard today to rectify. We have emailed \ tweeted SNCF \ B - Europe and Inter Rail but to no avail.We have accommodation bookings that are non cancellable after Sunday so we do need to resolve this one way or another over the weekend. Any help or advice gratefully received.

41
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Railly clever
1 year ago
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dalilNew aboard
asked in Train connections & reservations

Urgent: Pass Cover Number for seat reservation (mobile pass)

Hi Magalena, we have exactly the same problem. We have 2 mobile passes with 6 digit pass numbers and trying to book seat reservations through b-europe but need a longer pass cover number.Your assistance would be greatly appreciated as we can’t get through on any telephone numbers

41
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Railly clever
1 year ago
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