This is not price fluctuation. Promotions are strictly regulated by the EU and this case is clashing with EU directives.
Thank you for your replies. I did not include details on purpose, because I don’t want them to be public. This whole concept of delegating customer care to the community is quite atrocious.They need to have a contact email address that is well evidenced, and a telephone line like any other business.I just used the form that you provided, thank you for that--but again how is it possible that the chatbot does not provide it after dozens of requests? Or that it is not even listed under “how to contact us”? How can the chatbot tell me time and again that I was sent a confirmation email when there’s no email whatsoever?As for responding quickly, last year when they did un update to the app and every user lost their pass for a whole day or two, they replied to my inquiry after A MONTH. So much for being on top of things. I found an answer on how to reload the pass in the community, but this is far from acceptable and I would have gone to a lawyer to get the pass refunded if it hadn’t been a
Well, there’s not many alternative ways to book, other than going to a train station in the country you’re in with the pass cover number, which I don’t have. For reservations for travel in other countries, walk-in is not really practical.Trenitalia for instance used to have a “Global Pass” option on the online shop that automatically would return the price for the reservation only. That’s been removed in favor of the Eurail/Interrail own reservation page.I’m on my 25th (or so) Interrail ticket, plus thousands of regular train tickets, so I think by now I figured how things work. And I regret choosing the mobile pass.
I asked for the cover pass number for my mobile pass so that I can make reservations. The pass is already active and obviously that’s an answer I can’t find on the website.
I recently started a three-month mobile pass. I really regret not having bought the paper pass. It is very freaky to realise that there is no dedicated phone number with someone there 24/7, or better, a completely automated service accessible from any computer via one’s Eurail/Interrail account, to deal with events like these when a replacement pass is needed.I sent an unrelated question, but still a legitimate question, to Customer Support and five days later I only have a pre-written reply that they will try and reply as soon as they can.This makes me a very anxious traveler now (which shouldn’t be...Interrail is supposed to be stress-free!). I”m afraid that any incident to your device (theft, loss, dead battery, breakage, whatever) will turn your holiday into a lot of pain. They need to address this issue ASAP and I can be confident that it is not just my opinion.
Hi Anna, I hear you. I wish I had gone paper this time too, like I always did. At least you can leave the pass at the hotel on non-travel days and you don't have to worry about losing or breaking your phone. Which is a lot more likely than losing a paper pass.May I suggest that in the Czech Republic you buy tickets from the Ceske Drahy (that's the national rail carrier) website. They have a fantastic app and you can buy tickets with a big discount even (almost) last minute. Train travel in the Czech Republic is generally cheap (and it is a fairly small country) so it makes sense to buy tickets there and save travel days on your Interrail pass.In Switzerland you can do the Bernina Express, which is an amazing train ride. Just take the regional trains that operate on the same line as the Bernina Express. They are as good or even better because there are less tourists. Best itinerary is from Chur/Landquart to Tirano ... the views are really outstanding between St. Moritz and Tirano.Happy
Ok, an update. I am currently on the Verona-Munich EC train for which I bought a regular ticket from Verona to Brenner with Deutsche Bahn.The idea was to travel to Brenner on a regular ticket and then use the Interrail pass from Brenner to Munich and onwards.I added the Brenner-Munich leg on my Interrail app, and the app is saying that I need to use up my outbound journey. That's for about two meters of rail travel.That's exactly what I suspected would happen. What a pile of junk this mobile pass is. I already regret not having bought the paper pass, which at least allows you to force these limitations. 50 years of Interrail and still they haven't figured out how to handle these border crossings.
Hello, I just started my first mobile app pass and I'm noticing that there is no telephone contact for Customer Support. How am I supposed to get a replacement pass if my device gets lost? The only way to get in touch for emergencies is through an in-app form, which sounds a bit dumb... if I lose my phone, obviously I can't use the app.Are phone numbers out of fashion these days? You can always find a way to make a call.Sending a message through this site, hoping that someone will reply immediately when you are in a state of emergency, doesn't sound very appealing to me.
Thanks everyone for your insightful replies. This helps a lot. I still think there needs to be more clarity--after all I am a passenger who should be informed as to where his ticket is valid. I am not supposed to have a tariff handbook for every country. I think this would be easily solved if the Rail Planner app, under the “Rail Network guides” section, had for each country a detailed list of entry points. All we need to know is whether each entry point counts as domestic or international, and considering that most countries in Europe have no more than four or five railway border stations, this is something they can fix in two working days...
I have seen this happen before. The One Country Pass for Germany includes Verona for instance, but even train conductors seem puzzled.I agree that this is not properly implemented. And longer passes should have a couple more inbound-outbound trips included (say three trips for the three-month pass) just to make things fair for those who live far from the border.
PS: “As to Brenner: the border is in the station and the norther part of one of the platforms is in Austria, so you could well argue that this station is in both countries” ...I tried to argue that with the conductor and it didn’t go down very well!
Thank you again for your help! I had a look again and for Ventimiglia I see three options: France, Italy and Frontiere (border). So in this case it is quite easy to know how to operate. If I travel into France on my Interrail, I just choose Ventimiglia (Fr) and problem solved.But in the case of Tarvisio, for instance, there’s only one choice (Tarvisio Boscoverde, Italy). Effectively I would be travelling without a ticket for a few kilometres. And if I start the Interrail trip in Tarvisio, I would be using up the outbound trip.This whole thing is honestly very confusing. I don’t see why there couldn’t be a grace zone of 20-30 km from borders where Interrail pass holders can just travel without having to always wonder how to proceed. Or the app should have a “split-list” (for lack of better words) of border stations. For instance why not have on the app an option for Tarvisio (Italy) and Tarvisio (Austria), just as is the case with Ventimiglia, so there’s no longer any misunderstanding,
Thank you very much for the clear and quick reply. It happened to me in the past though, that I had a ticket to Brenner and the Austrian conductor made me buy a further ticket to Innsbruck, claiming that Brenner is in Italy and therefore I was trying to cheat and travel without a ticket (despite me having already added a day of travel on my pass from Brenner to wherever I was going). He was quite annoyed that I didn’t have one and made me feel quite embarrassed actually.That was a paper pass and now that I am using the mobile pass for the first time I want to make sure I know how to deal with this recurring issue.I stand by my case that this whole thing regarding tariff border points, that you perfectly explained, should be made clearer on the Interrail website, and should also be explained to train conductors.Also, I just checked on the planner app, and neither of these stations (Brenner, Tarvisio, Chiasso, Ventimiglia) shows as a virtual or tariff border point. Isn’t that something t
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