@Jody , @Nanja , @rvdborgt : Feedback for Interrail/Eurail System, Website, AppDear Interrail/Eurail team,This year we tried the experiment to avoid planes and cars for our summer holiday outside our country of residence. This is my first time buying an Interrail ticket and so many things went wrong even before the trip that I decided to share my feedback as a new customer for you to improve the service. There is a desperate need to improve it, especially if you as an Interrail team not only try to make money but try to improve travelling through Europe and to improve the offer in order for more people avoiding cars and planes and riding trains.Of course you can just ignore this and throw it into a trash can - in the end it's just feedback - but I beg you to try to improve the whole concept, system, website and app in order to make train travelling a better option than flying or taking a car. I don't need justifications for any of the points, just see this as free consulting.Dear other
For TGV in France, calling SNCF via the Hotline is simpler, faster and more helpful than any websites related to Interrail/Eurail or SNCF, if no tickets are left via Interrail and you have a mobile pass and can’t book via travel.b-europe.com.I was able to reserve my seats within 15-20 minutes.
Ok, I got help using the SNCF booking hotline: https://www.sncf.com/en/customer-service/contact-us/telephoneThis was by far the easiest option (which is kind of sad but ok) and the most helpful one. I was able to reserve our seats although it cost more than the last price we were able to see on the interrail.eu website before prices were gone.For future readers: If you can’t book via interrail.eu and it's also not possible via travel.b-europe.com (at the time of writing if you have a mobile pass, you cannot use this booking portal because you don’t have a “pass cover number”!), try to contact the booking hotline of the train operator (i.e. TGV → SNCF in France).Overall, my first Interrail experience is a very disappointing story, before it even started! For sure an adventurous story though - as promised in the app. But not the kind of adventure I thought of ;) Spent more than 6 hours in forums, support chats, hotlines and the local main train station trying to book three train seat res
I have the same issue :( Need the pass cover number.
Hi,(for 2 persons)Paris Montparnasse - Dax (Fr)Saturday 16 July 2022Departure 12:11 - Arrival 15:28andBordeaux St Jean (France) - Strasbourg (France)Saturday 30 July 2022Departure 15:58 - Arrival 21:27We already successfully booked out trip from Karlsruhe to Paris on 16 July .(7:32 - 10:05).Booking in the app is not possible in general (what a bummer) Booking on interrail.eu is not possible for these connections. The reason we bought Interrail is to use this specific connection (amongst another, more flexible journey with regional trains) - the Interrail pass is useless if we cannot make it for this connection, at least the first one, the journey back is more flexible as long as we arrive in Karlsruhe that day. We cannot cancel the pass or the reservation we already make for free so we just pay for nothing. The train is still available regularly through SNCF, so it is not full yet! Booking via travel.b-europe.com/Eurail-GE/en/booking-tgv is not possible with a mobile pass in general, b
If you really need one (should be only the case when booking directly at a railways portal or third party portal), you can ask interrail support to create one for you. This is madness… They try to convince you to buy a mobile ticket and say it’s cheaper beforehand but the reality is that it’s not working properly and you even have a booking fee for each reservation so in the end it might even be more expensive. That is, if you ara able to book a seat, which we’re currently not, because we’re missing the pass cover number (which we really need because on interrail.eu I can’t reserve a seat while on travel.b-europe.com, I can - at least in theory).
This is madness. I have the same issue. Dear Interrail staff - you *desperately* need to improve your system!
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