Finally got a resolution from a representative. Turns out the “pre-reservation was made” but “no tickets were booked”, so the tickets had to be cancelled. Also was able to get my pass cover number as well. Thankfully the Eurostar tickets that I wanted were not booked out, but in general fairly disappointed in the new Eurail software, seems like there’s a lot more egregious bugs than the old green website. Hope they can fix these software issues so that representatives have less unforced errors to deal with and customers’ plans do not get disrupted.
I see, should I file another request even though I’ve already reached out multiple times (issue #163688 mentioned above)? I feel like their system is pretty swamped, and this post was kinda a desperation post hoping for a Eurail staff to come across my post and help me. Yeah I know the Pass Cover Number could be specific to b-europe / Eurostar, but I’m pretty sure the only two ways to book this for a Eurail Mobile pass are Eurail’s own website and b-europe. I also found b-europe to have more available train seats/times than Eurail’s own booking website.
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