Yes, I used it. They answered saying that I have to wait or that I can ask for a refund.(more than a week ago, after that I started replying via email) I really need the tickets because now the train it´s full so I can´t buy a new one Which train is it? I still see available seats on the direct train at 9:10: If you've booked this train and Eurail are offering a full refund of your paper reservations, then first call SNCF (press #85 for English, no booking fees, reservations are sent via e-mail) and then accept the offer to get a refund of your paper reservations. Don't wait too long because these trains do sell out in advance. Thanks, in Eurail webpage appears available but I called RENFE and they told me that is sold out. In SNCF if you try to buy online an error ocurs during the process. Tomorrow I will try by phone
@Magdalena can you help here? Hi Magdalena, I bought 2 tickets from Barcelona to Paris on May 30 (hi speed train). On may 2 Customer Service told me that the tickets were delivered to Argentina (they gave me a track number that when I check in the web of PostNL says that there ir no information available so I don´t know where they are). In a few days I´m living Argentina to start my vacations in Europe. This train is the first one that we are taking so imagine that if I lose it everything will became a problem. Can you help me? Thanks in advance
Yes, I used it. They answered saying that I have to wait or that I can ask for a refund.(more than a week ago, after that I started replying via email) I really need the tickets because now the train it´s full so I can´t buy a new one I´m asking them to reprint the tickets and send them to my hotel in Barcelona but they are not giving me a solution I´m going to try again with the form. Thanks for your response!!!
Yes, i sent several mails but they are not giving me support. I´m worried that they will not arrive
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