You are not alone…..took me nearly 3 hours to pay for the reservations in my cart…..I was informed on here by many seasoned people that this is quite common. Please read the many responses on this site…..many good tips. None of this stuff with site issues makes any sense! Keep trying and ask for tips. Good luck!j
Rvbgorgt-I used the link posted in this thread. As long as it was correct, that is not the issue. After reading about the “pass cover number”, I believe that was the issue. Of course, unless reading on here, the “average joe” would have no possible way of knowing this. Learning…. Thanks to all who posted links for these things in this thread. Hoping in the future, things do not get any more complicated j
From what I’m gathering reading posts here, I may need a “pass cover number”. That’s why the pages posted here that may be correct do not work. I’ll learn it…slowly. Tjen eurail will change it 🥴🥴🥴j
AnnaB…..I’m good now. My reservations finally worked. Thank you! I had 5 in my cart this morning….took about 3 hours of trying to pay. It finally worked.
AnnaB….I think I’m good now! 🤞🏻🤞🏻🤞🏻🤞🏻🤞🏻I was unaware that eurail had so many “downtime “ issues-usually when I’m trying to order something. That’s my luck 🤯🤯🤯Thank you all for any and all help
I believe my timing is just poor…..each time I tried to do anything…..on the individual sites, on the apps, on email, I hit a brick wall. This is why I became so frustrated! Add no response from “customer service” to that list and 🤯🤯🤯Last time I took trains was 2019 Got our passes from raileurope, then booked seats. All came attached to emails with a “print” button for each. That was a joy. It’s becoming over complicated…..could not travel since then due to Covid…so many things have changed. All I can do is hope it gets easierj
I’m so sorry…how does one “black out” info on a screenshot? Print it then marker on the info, photo it again?
The site you post here I tried as well…no luck there. Only full price tickets. Would not accept my pass. Much of what I need has been last minute…not much time to figure things out. By the next time I need to do this, I’ll bet things will change-again 🥴🥴
And thank you for the pass cover number generator! I’ll be saving that in my favorites. So many things to learn…
I’m now aware that eurail is down a lot…..thank you for that. It’s been extremely frustrating to have to spend half our time with “time-saving” things that don’t work properly. I’ve emailed customer service as well…..I do not expect a response until after I arrive home in August j
Angelo…..yes I’m aware that this is a community…..I’ve received more help here than from the nonexistent customer service so thank you. Yes, the last time I asked for some help was because the eurail site (weeks ago) would not accept my passes at all. Took me nearly 4 days of consistent trying to get it to work. And when someone responded they wanted screenshots of what was happening…..well, screenshots have all our personal info. I was telling the truth. There is no way I can make reservations on the Eurostar page with the eurail pass. Maybe interrail can be done but not eurail. I tried that before I asked for help. Im not able to make reservations o this one either https://travel.b-europe.com/Eurail-GE/en/booking-tgv#TravelWish I tried Eurostar, SNCF, sncb, INOUI…..none work with a eurail pass. None of these sites accepts the 6 character pass code. When eurail finally did respond, they told me that I MUST book seats through them. When I tried the b-Europe site, I needed a train from
If you want to call my asking for help “complaining “ that’s your prerogative. I needed to know if anyone else was having similar issues and if so, what were they able to do to get around it. it was definitely the eurail site. As far as activating the 2 passes, I understand about not activating until ready to ise, and not to “use” a trip until I board the train. Moms pass was activated by me before she arrived in Europe because things got way too complicated for her to have to do it. She is 92…..this is much more than she can handle. I literally just set up my pass today, will be using it in a couple days. I did not set up any travel days yet. customer service is pretty much nonexistent here…it’s 2-3 weeks to get a response…..I needed to do these today as one is for a Eurostar…..anyway, it finally went through. Do not know what the problem was…let’s hope no one else has to go through the same thing. The last time someone here offered to help, they wanted way too much info…names, pass
I have the inter rail/eurail page up…..almost none of my destinations or start places come up. Tried that already passes are activated, one was used, the other just activated. tead all that info already. Things have changed drastically since the last time I reserved trains in 2019. Also I just did some 2 weeks ago…they worked fine. It’s the site for sure
Truthfully I’m not sitting here all day wasting my time on a site that doesn’t work properly. 2 months here in Europe and half of it wasted on sites that don’t work, have no customer service and train issues. Next time it’s CAR ONLY
Screenshots…sorry. Crappy WiFi
Wow…can’t add scr
These are the reservations in my cart.
A bunch. 5 to be exact. I was told that because I have a pass they must be booked on the eurail site
Actually the button says “continue to traveler details “
Well since I’m the one doing the transportation for us, it needs to be done like this. As long as I can get online, it can be done. It’s way too much for mom to have to handle. Once she gets to Waterloo, we can figure out the rest thanks for help…..
Reserving at a train station doesn’t work for this…..I was told reservations need to be made at least 6 hours BEFORE the train. And for pass holders they should be done weeks in advance. None of which makes any sense simply because one has to activate the pass before purchasing a reservation. I purchased the pass last Sunday, added it to the app then tried to make a reservation…..that’s when I ran into a heap of trouble. Mom CANNOT do this by herself…..I think she was finally able to get some help,on the ship to get it printed. 🙏🙏🙏 this whole process is NOT user friendly especially for older people! Will find out more tomorrow when she disembarks……hopeful
More questions…..not sure anyone can help. im not sure how but after 3 full days I was finally able to get our passes on the eurail site. So now-we have mobile passes-but the confirmation email for seat reservations says it MUST be printed! How does one do that if they’re not home with access to a printer? Mom is on board the Queen Mary so she has no WiFi or phone service She won’t have any until she disembarks on Sunday. Any suggestions or ideas? Contacting eurail via email takes way too long as I’ve still not received a response to the email I sent last week…..I cannot leave mom sitting at a rail station for days because she has no access to a printer…im not understanding why the pass has to be mobile yet the seat reservation has to be paper….people do this stuff when they’re away
And thank you anyway
Tried that. Got disconnected.
It keeps hanging up on me…..this really IS a scam
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