I checked my account to see who is blocked and they are not on the list.
I get emails from the regular Eurail account. I received an email from the Eurail customer support - see above. I checked my spam. Not sure what is happening.
Same thing - nothing. I do not get an email response to set it up. And I do check my SPAM.
YES AND NO RESPONSE!
I did press “get password” and no response, no email.
I did follow her advice and now I have followed your advice. I have submitted another request. When I go to sign-in, it says my password is wrong so I ask to reset the password and nothing!!!!! I DO NOT get an email allowing me to set a password. And yes I check my SPAM folder - absolutely nothing.
I did follow her advice. I will try it again. But I received a comment from someone else that said I should not keep trying because it becomes SPAM. Again, very unprofessional and frustrating.
I now need this ticket tomorrow and still nothing. What do I do? I figure that I am just going to get on train in first class ( that is the Eurail pass and seats I paid for). They must have a record on their devices. So, so frustrating. We are told to buy our tickets in advance yet it has come down to 24 hours!!
So I did that 3 x’s and it says that it will send me a link to get a password and then it never does. BUT I did get this email from them when I orginally submitted my issue. Now I can’t seem to get in even if I ask to reset my password. They are just not sending me a reset password email. I sumbitted another request for help and still nothing. Like I said - this is the worst run company for customer satisfaction that I have ever come across. I already have me letter to the CEO drafted.
Has anyone ever had customer service respond to them. This is an awful way to run a business. They screw up and I am the one the with the stress!!!
I booked everything together and paid for it which I have proof of payment. as you can see the other 2 legs say booked and had tickets attached whereas this one did not.
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