Do you have the latest app version? It should be 23.3.0. Check under More, scroll to the bottom. Does it help to restart the app or your phone? Or to turn off/on airplane mode? If nothing helps, go to More > Settings, scroll to the bottom and enable error logging. This won't solve your problem but can help support.) Then contact customer service, give them all details you have and also mention that you are travelling now. (It is not enough to say it is urgent.) This link it's don't working.. I already sent
Yes, my version is 23.3.0 and my Android is 10. I make everything this.. thanks, but I only lost one travel..
Similar to another post without proper answer. My Eurail app keeps saying that "It looks like you are offline. Go online to see your passes", when I try to view my pass (QR code). The internet on my phone is working fine (both WiFi and mobile data). I have restarted the app, restarted my phone, disabled the app and enabled it, but still getting the same error when trying to access my pass. I have reached out to customer support with no answer. Can I get my mobile pass turned into a paper pass to end this nightmare? Any other suggestions? I have the same problem!!! My app it's not connection. "It looks like you're offline..." But my connection mobile it's ok and wi-fi also it's ok. Help me!!! I'm going travel in 2 hours!!!
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