Thanks for your help.Does anyone else have possible solutions? Or customer service updates.
Replying to @AnnaB I uninstalled the rail planner app, restarted phone and reinstalled app. This did not work. All other apps that require internet work perfectly.
Here's the error I'm getting. I think the problem could be my phone, as I get the same error when I try add my friends pass. When I try add my pass to his phone, it says that it is already added to a device. It is weird that it worked perfectly on the first day.
Thank you, I have already sent this form to them stating the urgency of my situation. I hope I will hear something within the next 2 days...
I'm just going to bump this again, as I desperately need help from customer support. I can't afford to buy train tickets for each journey.
Thanks for the response. I have contacted them via many socials, just awaiting a response. There are Eurail aid offices around Europe, I'm wondering if I could resolve the problem there?Does anyone know
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