Thats right and in the meantime (tip for all) i found that clicking on the casnumber in the email gets you to a helpdesk where I had contact within seconds. A shame that it is all so hidden. Its understandable that some errors cant be resolved in short time, but it is nice if someone can help you to work around it all.
The answer was that they will get to it in 4 days. I didnt even get the chance to explain the problems because a dialog is not possible. the answer suggest nothing of a helpful reaction. Trying to call the helpdsesk, number does not exist. trying to read the head office, phone number not in use. , so of course i am annoyed. costs for train ticket already have been made.
It is happening right now to my daughter at the moment who is still on het trip, but kinda stuck as in the meanwhile the whole pass has disappeared from her device. The helpdesk says it needs about 4 days to respond, not really helpfull and by that time she has to be on the move again. She had the samne problem you are having, journeys dissapearing from her device... the only thing that worked was restarting the app or even her phone. Not so relaxed when there is somebody next to you eager to check your tickets. I really hope it will all word out for you! wishing you relaxed travels.
in italy it works at the station. . At the station it is best to do is when you arrive, not close to departure. reservations via internet are explained on this site: https://www.seat61.com/train-travel-in-italy.htm#how-to-use-trenitalia.comThough hereit says mobile passes wont work….. https://www.seat61.com/how-to-use-an-interrail-pass.htm#buy-a-pass-online
Make your reservations with the local trainoperator.
Same experience here, resulting in a non-functioning pass during the trip…. Good luck to you. To everybody else: buy the paper-pass!
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