I FINALLY GOT AN ANSWER FROM CUSTOMER SERVICE!!! Can you believe it??? Customer service now wants me TO BUY NEW PASSES FOR 1843€!!! We bought our passes in May for 712€!! They would then refund the 712€ and WE WOULD HAVE TO PAY 1122€ MORE!!!I REALLY CANT BELIEVE ALL THIS!!!!!!!!!!!
Same thing happened to me. I bought the Global Passes on May 11th and still havent received neither the confirmation email nor the passes in paper. I want to begin travelling on July 1st!! I have contacted customer service several times. I dont know whatelse to do. Really sucks
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