Hi,So Interrail’s customer service eventually answered me after 3 weeks of stress and anger. The most annoying thing with my Interrail’s experience is that I had no means to reach them and get any help (no phone, no answer on social media, only chat with a robot, etc.). This community forum is nice and maybe cheaper for Interrail but it does not a provide a real customer service which Interrail needs given the huge problems of its website and app.When I could finally talk to the people from the customer service by email they where nice and helpful but I was really surprised Interrail does not offer any compensation or gesture of goodwill for the serious problems the expensive service they are selling has.I have never had such a bad experience with a travel company and I would for sure not recommend Interrail/Eurrail to anyone.
I have been waiting from Interrail customer service for now 10 days and still got no answer… I contacted them like 10 times through chatbot, messenger, Instragram...Definitely an horrible experience before one even take a single train.
Don't be shy and let us know about your challenge.
Already have an account? Login
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.
