Hi, I am aware that there are no trains between Norway and Sweden, but is there any option to travel from Trondheim to Ostersund? Are there busconnections?I will be traveling in September.Thanks a lot,F.
Hello,I will travel with my boyfriend starting Friday 3rd of September. We bought each a interrail pass and activated it on our mobile phones. We tried booking our first trip from Paris to Ancona. This travels needs seat reservations and we wanted to be able to book side-by-side seats but couldn’t find our way through the Rail Planner application to do this. Any help would be very much appreciated.Also I am wondering how the app and our web interrail account refer to one another because I can seem to find the trip I added in the app on my web account. In a word I would need help understanding how both app and website work and how we can travel easily together. Thank you,Loane
Hey, My phone got stolen this weekend which had my mobile pass activated on it. I’m set to travel on Friday but I’m unable to activate my pass on a new device. I have used two methods of contact on the website and they said to wait roughly 4 and 7 days for a reply. I’m worried that I won’t get a reply and sort out my pass before my travel start on Friday (27/08). Please can anyone provide any help or advice on how to get this sorted before Friday? Thanks a lot in advance!
We arrived in Europe today. Our first trip is supposed to be tomorrow, august 29. The mobile app will NOT let us get a ticket by adding a journey! We add the journey but the app will NOT let us get the ticket with the QR code. We spent 45 minutes at SBB help desk in Zurich train station and the guy could not figure it out either. Ther is no phone number to call Eurail. What do we do??? Eurail email says they won’t respond for 7 days.
Hello guys, I really need help, I'm Brazilian (I don't have EU citizenship) and I bought the wrong pass. I bought an interrail pass instead a eurail pass and I already activated and I chose france by mistake thinking that this was the place I was. I am really desperate because I will stay the most time in france and I booked 2 trips and I tried to book the third and it's says that I can't because of inbount/outbond. 700 euros is too much and I can't afford to pay other trips here in france, I bought the card because it said it was unlimited. I entered my Brazilian passport number in the checkout. Please help me !! I already sent a message to customer service
Hi there! I activated my mobile interrail pass today (earned on the site) for Europeans and I wanted to ask you the date of activation of the pass is not the date on which the countdown to the "1 months" starts right? Thank you 🙂
I sent a message almost 2 days ago to customer support with no answer. My app is showing that I have completed two travel days on April/25th and I have only one travel on that day. I need the day I paid for for my last portion of the trip.Customer support is not giving a prompt service.
I have bought the 50 anniversary Interrail ticket 3 weeks ago, But I filled in my residence wrongly and didn’t realise it until today, please help me to reach the customer service because ı arranged my reservations and ı should start start my travel tomorrow, I have submitted my request, I worry so much now, anybody can help me to flag my request? thank you so much! @Magdalena Could you flag my issue to support please ?
I’m starting my trip the day after tomorrow, but the support are not replying anymore on my problem. I had a broken device, bought another one but it keeps saying it is connected at another device.They disconnected twice already, and now I don’t receive any answers anymore. What can I do! Can I call interrail? thank you
Hey,do you know any bike rentals where I can borrow a bike in one city and return it in another?Ideally, the two cities could be in different countries (in Benelux)
Hey Guys! I was supposed to start my first day of travel from Berlin to France on Saturday. Because of the strike, I could not start my trip. Deutsche Bahn customer service told me that I can use the old ones for the german Part of my trip and get new tickets for the route in France at the train station. But at the train station I was refused at the counter. I was told I can only use Deutsche Bahn tickets and in France I have to buy new ones. I can't reach anyone from intrail, only just now that I've found this forum. My outbound trip is blocked, I cannot book a new route from Berlin. In addition, so much time has passed now that I cannot use the global pass as planned...
Hi! I don’t really understand how to make a seat reservation for a train. I can’t click on something and add it to the cart. I already clicked on including passengers and then I get the train times, but how to get one of them in my cart?thankyou in advance ! Eilish
Hello, I am looking for my pass cover number to make a seat reservation. I booked my interrail ticket yesterday and I found out that you need to make a seat reservation for the eurostar either on the interrail/eurorail website (apparently currently not working) requires my pass cover number which I do not have (mobile pass)Could someone help with this? Thanks
I am trying to book from Rome to Florence and one of the segments says “Your Pass or the Pass of a travel companion is not valid for this connection.” I have no idea how to proceed. I have a Eurail Pass for 30 days.
I understand that you must add a local train on a day that your using one of your global pass days but how does it get taken off your ticket? Is there a scanner at most stations that you use? Example I’m using my first day of my global pass to go from Berlin to Munich. First I want to use a local S line to get to Berlin HBF. I’ve added travel from Potsdamer Platz to Berlin HBF. It now shows on my first day ticket. It no longer shows the trip from Berlin to Munich.Thanks
I recently bought two global pass 4day tickets and am trying to make reservations for the eurostar from london to bruxelles-midi. The website I am trying to order these seat reservations on asks for a Pass-Cover-Number. Where do I find this number if I do not possess a Paper-Ticket? I would be very thankful for a fast response Update: Thanks for the help - problem solved!
Hi !my friend and I want to travel in Greece with the interrail Greek island boat pass. However we may not receive it before we leave. Do we need it or can we just book our boats before (which must be done even in possession of the physical pass) and just travel with our boats tickets ?thanks !
Hi. Do you know how I can add the Passes of my kids to my trip in the appThx Florian
Hi all! My 4 day eurail pass is showing 2 travel days been taken for the exact same day with no journey added. I haven’t used the pass until today. I tried to make reservations on may 1st but it showed that seat reservation is required, and when I went to the station to get a seat the train was sold out!
Hello, I have a Greek islands pass for 4 days. I was wondering if it is possible to travel from Piraeus to Athens, since this is not a ferry?
Hello, we are already travelling, and the phone of my travelling Partner is broken. we Need the pass on the 3.9. to get from Roma to Napoli. We already contacted you, but we Need a response very quickly. please help du, to activate the pass on another phone. With Kind regards, Lea
Hi fellow travel friends!I’m trying to cancel my trip on the website but the system just tells me “You are not enabled to cancel your trip” without mentioning a reason. Can somebody help me, I’m in despair. Thank you guys in advance. Best regards
I don’t know if it’s because I’m using an iPhone 7 with iOS 13.3.1 but I’d like to buy a new pass but I can’t access the store. My current pass has expired and I’d like to purchase a new 10 days in 2 months pass (I’m 31 years old so not the youth or senior citizens pass) but the links on the eurail website always take me to the same page. Even when I try and access the store via the Facebook shopping link it takes me to the same page. For reference the page I’m referring to just states at the top that there is a sale going on and has all of the general marketing info (conditions flexibility etc) but no specific links for specific passes. I’d like to travel tomorrow so I’d like to purchase this pass ASAP. Btw this problem has been ongoing for the past month or so every time I’ve tried to do this
Según mi reclamo #50544 me dan tiempo para volver a comprar tickets hasta el 1/9 solicito unos días más hasta el 3/9. Por favor espero respuesta.
Hi,If i activate my pass on the seventh of september it is only valid until the 6th of October right? Is it possible to extend by one day? Kind regards
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