The Caledonian Sleeper site is contradicting my understanding of night trains and Eurail passes. They write:“Britrail / Inter-Rail / Eurail / FIP Coupons will need to be valid on the date you arrive in your destination but not necessarily on the date you join the train for departures before midnight.”Now, I understand why that might be the case for the trains that depart Edinburgh or Glasgow just before midnight: it’s after midnight CET, and maybe the app logs it in CET time.But I want to use my pass one morning to go from Glasgow to Fort William, explore, then get on the 19:50 departure to London, which arrives around 7am.Can anybody advise?
Hi all,wanted do book a Rail&Fly Ticket to our flight tomorrow, but the last “Check-In”-step is cancelled by the message “Segment not found”.Called the airline and Deutsche Bahn already, both claim that is not up to them.How can I get the ticket. Please help.Thanks in advance.
I’ve made our first seat reservation out of several on Eurail. However they will not allow us to chose our seats. So, I wanted to book direct with Eurostar, with the hope they will let us chose our seats. However, they want a Pass Cover Number. We have mobile passes, so I don’t think I have that number. I’ve asked Eurail for it, but to no avail. Any suggestions on how to book seat reservations and be able to chose seats?
Hi, can support please answer my support requests sent via Facebook?I’ve been waiting for support since April 15th. And there’s also a request from April 23th.This takes way too long as I’m currently traveling, and there are some days where the Mobile Ticket didn’t work at all.
Hello, yesterday april 4th I ordered and payed for a mobile pass but I have not received it. The amount has been drawn from my bank account but when logging onto my eurail it says I have no orders. I have searched the community and seen that others have had similar difficulties. I have emailed customer desk but without any response and from what I have read in other threads in the community they do not always respond within the promised 48 hours which makes me stressed since I need to start making seat reservations. Could you please help me? With best regards,Olga
Are there others who have trouble booking seat reservations for your Interrail trip during the summer holidays? I will travel in mid-July. I have never had any problems booking seat reservations with Interrail in the past, which I have tried several times. The Website and the App just stand and search without any result. I have problems both in the Railplanner App and on the website www.interrail.eu I am trying to book seat reservations between Bologna and Munich /day time. My itenary is Copenhagen- Basel-Zurich-Chur-Tirano-Montorosso-Bologna-Munchen-Salzburg-Copenhagen. However, it only says in the App that it is Bologna-Munich that requires a seat reservation. But is it not also a good idea to book a seat reservation on the Copenhagen-Basel and Salzburg-Copenhagen routes? I am eager to receive some good advice.
Hi,I have purchased a Eurail Global Pass on April 14th that I have NOT used yet. I sent several emails in the past week in order to have a full REFUND but had NO response yet. However, the website indicates it should only take 48 hours to have a response… I need a refund as soon as possible please this is an emergency. My pass number is EU30496688. I got the 10 days within 2 months - 2nd class pass. Contact me please -
What is the cover pass number , and how do I get it for my mobile interrail pass ? It seems it is necessary in order to make some reservations . Thanks, David Byrne
I'm writing to you with specific question about seat reservation. I would like to book reservation for six people for connection between Nice-Ville and Paris. Specifically 11.06.2022 7:16 PM. I have option to reserve couchette for only five people. Is this an error on website?For six people there is no option for reservation.
I bought a global pass on 3/31/22 and since 4/12/22 I have sent 30 emails to you. I can not reserve a seat for any of my intended trips (Troyes-Girona; Troyes-Toulouse), neither spontaneously nor with a lead time of 8 weeks! I can do NOTHING with this ticket as. I had to drive to and from Spain by car and had to buy additional airline tickets for Toulouse. Your ticket does nothing at all and is an absolute bust in my opinion. I want my money back completely and immediately! I will not wait another day! As far as I know, you have a 14-day right of withdrawal in the EU. Since I wanted to return my passport already from 12.4, I also want my complete money back!
From what I understand, pretty much every train operated by Renfe requires a reservation with the exception of REGIONAL trains like the commuter lines around major cities. However, I noticed that there are some long distance lines that are REG EXP trains. Would these be the same as REGIONAL trains in that they don’t require a reservation? Example:18214 REG.EXP. From Leon to Palencia18105 REG.EXP. From Palencia to Santander The Eurail website doesn’t mention these types of trains, only that AVE/ALVIA/AVANT/MD require reservations.
I am really confused by how unintuitive this app is. There are three of us and I have all the Mobile Passes on one device. Is this the first mistake? Then I noticed that I can plan a trip, but I can't assign it to all three people... I hope it will get easier with time. So the question remains: How do you do it when you travel with several people? Each person better have the app on their own device? Does anyone have any experience? Thank you!
Hi there,I have just purchased a One-Month global continuous pass. I am looking to do a ferry trip from Valencia - Ibiza however when I am on the Direct Ferry website, I am unable to locate anywhere to input my interrail pass of which the website states that it covers ferrys or at least discounts them. If you would be able to give me some feedback would be much appreciated as need to keep costs down.If anyone knows how to make these reservations with the pass?And roughly how much this would cost? Many Thanks
I am traveling from Paris nord to London tomorrow at 11:13 and my travel pass switched the date to the 28th. When i click on that train it shows the 27th but is under the 28th. Idk how to make myself more clear on that part. I also cannot view the QR code and the 27th isn’t showing up on my travel days.
There is a journey I want to take that can’t be found in the Rail Planner app, so I need to add it manually. I am traveling with my family and adding all trips to all five of our passes. The manual trips either don’t appear at all or appear for a short time and then disappear. I’ve also had another journey that wasn’t added manually disappear from the passes of two of my daughters. It seems I am unable to add any journeys at all for the two of them for May 9. We have two month global passes and they have been activated but we haven’t taken our first travel day yet. We are using iOS version 23.1.0 on an iPhone. Thank you!
Hello,I am a travel agent and booking train travel on behalf of my clients, one of whom uses a wheelchair. They both have Eurail passes, but they want seat reservations on all the trains so they don’t have to do anything themselves. The tickets that are eTickets are fine because I can see the reference number, which I use to go to the individual rail provider websites to change their seats to wheelchair seats. However, on the printed tickets, they will be receiving them, in a month!! I can’t wait that long to make the changes to their seats. How do I figure out what their booking reference is on these tickets??
Hi Eurail Team, I purchased my tickets back in Feb20 to travel but couldnt because of Covid. The borders are opening up and i would like to exchange my current paper eurail passes to mobile one to use in my upcoming trip. I have tried to call the agent who sold me the tickets, howver found out they have been liqudated. And i have contacted Support and they have asked to wait 48 days. It has been 72 hours with no response. I am travelling to Europe in May and wish to get an extension on my Global passes in order to use them. I look forward to hearing from you. Linda.
I am trying to book my seat reservation for 8th may for my trip from london to paris. There are no available seat reservations showing on my app. When i try to book through B-europe.com - its asking for my pass cover number. I really need to travel on the 8th from london to paris as i have further hotels booked. Can someone help me with seat reservations?
I am trying to book a reservation for a journey from Paris, France to Nice Ville, France, however, due to a technical glitch on the website it won't let me reserve a seat. The reservations are for sure available when I'm not logged into my account. I need a pass cover number but I have a mobile pass, can someone please help me get a pass cover number from my online pass?
I am a non-European with a non-European passport, but I have a student visa for a country in the EU and is currently studying here so I am confused about the ‘country of residence’ bit. I would prefer to get the Eurail pass rather than the Interrail pass, but am I allowed to do so?
Hi, I’m looking to travel in summer, and I’m trying to select my start date to activate my mobile pass. It will only let me pick the day after, not any dates before it. Has this happened to anyone, what should I do? Customer service haven’t responded
hello,we are going to buy a 2nd interrail pass for our family this summer to travel to Italy.we bought one to go to Lapland this winter.Are there reductions when we buy several passes during the year?Thanks !
My pass shows up on app and is activated. 2 other travelers in our group shows name and pass number. When we put their pass info in it says something went wrong try soon or contact us. Emailed multiple times, still cannot add passes? Not sure if I'm missing something or what?
This is the statement on the EuRail site regarding pass exchanges: Refund and exchange requests for Rail Passes without a predefined start date (open date Passes), can be granted if such Passes are returned to us unused, not activated, and no later than six months from the last possible activation date of the Pass. I have sent a question to EuRail, but it’s been 2 weeks without an answer yet. I know they are busy. Does six months from the last possible activation date mean Six months AFTER the last possible activation date OR Six months BEFORE the last possible activation dateDoes anyone know for sure? If six months before I need to make my exchange by Saturday. If six months after I have until October. ‘Thanks so much for any assistance you can provide.
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