Hi!Me and my friend bought two Global Pass (mobile pass) and each activated them on their device. Tomorrow, 1st August will be our first day of travel. A few days ago I activated my Global Pass on IPad, subsequently I deactivated my pass and I reactivated it on my friend’s device who duplicated his trip and linked my pass to it. I would like to know if everything is ok and if the pass will work correctly.Thanks
Hello,I have contacted customer service for over 10 days now and I have not received a response. I will be travelling to Europe and using the pass next week, so I’m really worried about when they will help fix my issue.I bought 4 adult passes, 4 youth and 2 children but once I bought them the 2 children passes were not emailed to me and I just wanted to add the 2 child passes to one of the adult passes and receive help from customer service to fix this. I need this resolved as soon as possible, as we are travelling in a group and without the child passes I will not be able to take the 2 children with us on the train rides.Thank you,Mahiya
When I am going to make a reservation by Eurail, it is not clear what I should fill in the first two fields
Hi community,What should I fill in the first two fields that I highlight in green in the following image, when I request that reservations be sent to a Hostel.For example, can I put the name of the hostel in the first field and my name in the second field?:First Field: Hostel YYYYSecond Field: My full names and surnames: Iván Fernando Peluha. As a shipping address I would put the Hostel in Spain.This is how it should be processed? I must validate this because if I fill it out wrong I can lose the reservation. I’ll be waiting for an answer and thank you very much.
It is our first time to use Eurail pass. After put schedule into the “Planner” in the app, there is no “Search” button under the “Filters”. So it is impossible to see the timetable and choose the departure time. What should I do with this situation? Thank you
I posted before about using a Eurail ticket as a UK citizen but living (for many years) in Hong Kong. As such, I have a UK passport and a Hong Kong identity card (but not HK passport). I will carry some supporting documentation of residency in Hong Kong (can get something from employer, and maybe government document). Hopefully that will be enough - I tried to get clarification from eurail but have not heard anything.I have 2 more questions that I would appreciate some guidance on.Do I enter the HK identity card number as my ID for the pass, or my UK passport number? The HK identity card is not a travel document (just an internal HK document), but if I use the UK passport on a eurail ticket I guess this could cause problems?! In reality, how often / strictly are you asked for identity? I am not doing anything wrong (as a current HK resident I am actually doing the right thing getting Eurail I believe) but I don’t want to face hassle and stress every time my documentation is checked. If
it is required that discounted ferries (for which no travel days are needed) fall within the period of validity of the ticket?
I live in Finland and the only way for me to get out of here is to take a ferry to Tallinn, Stockholm or Travemunde and use that as my FIRST leg of the journey. I know discounted ferries do not count towards travel days, but it is required that is falls within the period of validity of the ticket. To choose the validity in the app, I have to make the 1st day of validity a travel day which is the problem here. I need to take a ferry first - which would not use a travel day - but to make the ticket valid I'd need to make it a travel day and so waste a travel day. Is there any solution to this?
I bought a Interrail pass and I live in France, I will be traveling to Switzerland but in the residency I added Switzerland.I activated the pass, but as soon as I realised that I needed to use the outbound/inbound ticket, I didn't use it, and now it has been 2 weeks and I cant travel and no one is answering.If you could please tell me what should I do.Thaank you!
We had a trip planned on the 6th to go to from NL to Spain. On the 5th at 18:30 we get an email that the french rails are on strike the next day (our travel day) and we see that our train is canceled. Now it’s impossible for us to travel anymore because 3/5 trains were canceled and everything was fully booked everywhere.We went to the central station on the 6th very early in the morning to see if there’s any chance to get another connection but no success. We cancel the entire trip and we notice that we cannot deactivate the pass.The problem now is that we contacted interrail a bunch of times and after an initial reply from them they ghosted us. It’s been a week and no answer after multiple other attempts to reach them.This is really frustrating, we don’t want any sort of refund just a deactivation so that we can use the passes later. We never scanned our passes anywhere and everything is just going to waste.Any advice on how to proceed?
Hello! I have an eurail pass for my family of 6 and now in the process of making the seat reservations required. I am having trouble booking the train from Torino to Roma Tiburtina (FR 9583) on August 15 2022. There is a “Prices temporarily unavailable” message and I can not make my reservation. What does it mean? Is it sold out? Is it too early? What can I do in this particular case?.The same happens in alternative routes for this day, and in most of our 5 days of plan trips during 1 month. Thanks in advance for your tips!!
Hi.My interrail global pass is for 2nd class seats and we reserved our seat on multiple Trenitalia trains for 2nd class and our interrail email receipt says 2nd class under all the reservations but when we checked the tickets for the trains that we need to print out it says the service is 1° Business.When I looked on google it looks like business class is first class but our pass can only be used for 2nd class.What do we do can we still use the tickets???
Hey all, I had some trouble with the booking system for seat reservations. Finally I succeeded in booking my Avignon - Madrid seat reservations (which will take place on 17th of October so in 20 days), but now in the confirmation email I see that the address is incomplete: my house number has somehow disappeared. I have contacted support via facebook messenger but they haven’t gotten back to me. (I did receive a ticket number for my question)My question: has anyone succeeded in changing address details via contacting support, for paper seat reservations? Alternatively: if they take forever to get back to me, they will already have sent out the paper ticket to the address with a missing house number. Should I just cancel this seat reservation now and hope that I will receive the refund at some point when the paper seat reservation fails to deliver?
Friends, I purchased a 1st class pass. When I go to book a reservation because it’s required, I’m only allowed to purchase a 2nd class reservation. Two questions: Does that mean 1st class is sold out? If so, then how do I request a refund for my pass since I can’t really use 1st class if it’s not available?Many, many thanks!
Travelling in Romania with a mobile pass seems extemely challenging. Is this known by Interrail? Did I miss any warnings by Interrail?Is it even possible?We are travelling with 3 kids, and tomorrow we want to use a day. 3 trains that do not need reservation according to interrail. Fingers crossed...
Hi guys,I will arrive in Istanbul tomorrow morning and spend there two or three days. I am currently in Bucharest so I would like to go to the other direction ( Sofia, Croatia etc.)Do you have any suggestions on how to leave Istanbul and where to head next?It seems quite complicated to get to the direction of Montenegro / Croatia. If there’s no good train connection I would just go by bus.Just leave any recommendations or inspiration :)Thanks a lot in advance
We stand here at the ferry port in Igoumenitsa and wanted to take the overnight ferry to Ancona. In your description it says clearly that we can use a travel day. The people here from Minoan as from Superfast know nothing about that and just want to give us a small discount (Minoan only 20% our friend traveling with us got the same discount without interrail ticket). We extra saved a travel day for that trip, that is now useless and we had to pay 140,- €We’d like to have it refunded. Very disappointedMarcel and Zahra
Does anyone know if the office at Bucuresti can book the Sofia to Istanbul sleeper? I’m not sure if this office has access to the Bulgarian booking system but it might have as there is the summer couchette coach to Istanbul. It also seems that the International Office in Sofia is now closed on Sunday and Monday!
(Not home when I should receive seat reservations)Is there any way I can change the location the seat reservations will be send to? Like that it will be send to one of my friends houses? Because that day I will not be home and the next 2 days the mail will not be deliverd and the day after that I leave for my trip….
Hello,It has been over a month since I first contacted Eurail Customer Service for assistance with my inquiry. I’ve received two automated responses that someone would assist, but I haven’t received any follow-up in the past month.I was mistakenly charged twice for my reservations and would like the second charge reversed. If someone would please contact me, I can provide the order number as well as additional details.Thank you!Diana
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