I'm trying to claim my travel insurance for DB trains delay/cancellation. However the insurance company requested a certificate issued by the train company to prove that my train was literally cancelled/delayed. I didn’t ask them for the certificate when I was in the train station and am leaving Europe very soon. I only screen caped my Eurail pass itineraries and the mobile tickets (original itinerary and the new one due to original train cancellation/delay). How can I ask for the delay/cancellation certificate from DB? Or will Eurail issue me one since I booked my trains through their app.
1. Train IC146 (from Berlin Ost to Amsterdam Centraal) cancellation2. Advised by the train station staff. Train ICE942 (from Berlin Ost to Hannover Hbf) one-hour delay3. Train IC146 (from Hannover Hbf to Amsterdam Centraal) cancellation4. Advised by the train station staff. We took (the fast and best alternatives) train IC2048 from Hannover Hbf to Dortmund Hbf -> train ICE1013 from Dortmund Hbf to Duisburg Hbf -> train RE19 from Duisburg Hbf to Arnhem Centraal -> train IC3064 from Arnhem Centraal to Amsterdam Centraal- Arrived at our destination Amsterdam Centraal at 19:44, which is three hours late than our original plan (train IC146 should have arrived at Amsterdam Centraal at 16:50)5. Missed connecting train ES9167 (Eurostar from Amsterdam Centraal to London St Pancras Intl / the last train on the day) due to DB trains delays and cancellations- Eurostar itinerary: 18:39 - 21:57- 2 seats: coach 13 seat 55 & coach 13 seat 566. Overnight accommodation at the cheapest hotel
Hi, I bought train tickets for 1. Venezia to Firenze, 2. Firenze to Roma, 3. Roma to Wien, and 4. Amsterdam to London. I bought them yesterday and received your confirmation email containing only the tickets for the first three trips, I wondered if my last trip (Amsterdam to London) will be generated and sent to me today. I also tried to login into my Eurail account, all tickets except Amsterdam to London could be downloaded.
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