We arrived in Europe today. Our first trip is supposed to be tomorrow, august 29. The mobile app will NOT let us get a ticket by adding a journey! We add the journey but the app will NOT let us get the ticket with the QR code. We spent 45 minutes at SBB help desk in Zurich train station and the guy could not figure it out either. Ther is no phone number to call Eurail. What do we do??? Eurail email says they won’t respond for 7 days.
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