As strikes continue in France many trains were cancelled and the only train available to us required seat reservations. We had to get on this train as accommodation was already booked. Are we able to get a refund? If so, how do we do it?
Our Eurostar train has been cancelled for Tuesday 28th March. We can't reschedule for that day online as their website is down and as it's the weekend, the Customer Helpline is closed. We have reservations. Can we deactivate this journey in our planner and rebook another train on that day via rail planner without loosing our reservation money (appreciate that we may have to have other seats). We are desperate as we already have accomodation booked in Paris (non-refundable)
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