I received the below message by email and want to find out how to start the refund process. I tried calling the international phone number but my phone provider plan doesn’t include international calling. Is there a way to request a refund online or via email? I purchased the tickets through eurail for a client. Please let me know if there is additional information needed. Thank you. Hello,Your train 9203 on 17/12 to BALE CFF has been cancelled due to a local strike.We advise you to contact your travel agent or your original selling point for the terms and conditions for exchanges and refunds.Find out details about how our services are running on:- SNCF.com website under the timetables and live traffic updates section- l'Assistant SNCF mobile app- By calling 00 33 1 84 94 36 35 (cost of international call + fees of your phone operator) or at your original selling point.We apologize for any inconvenience.
I am trying to book Basel SBB to Interlaken OST on 17 DEC 2021. The alert displayed shows Seat Availability Unknown. I went directly to the SBB ticket shop site and am unable to book there as it will not accept the credit card. Please note: have already contacted the card company and they show they have not blocked the transaction and have verified that I am using the right card. I cannot seem to get an answer why the card cannot be accepted from SBB. There seems to be availability on the SBB site. Should I take my chances and ignore the alert and book through Eurail?
I am interested in booking a reservation from Paris Gare de Lyon to Basel SBB on 17 Dec 2021 on the 8:35AM Train arriving in Basel at 12:40PM. There is a dashed line connecting Paris Gare de Lyon to Paris EST. What does this mean? Would it be better to depart from Paris EST?
I am a travel agent and working with a 3rd party travel vendor from whom my clients booked pre-pandemic. Now that we are rebooking their trip, the 3rd party is telling me that the clients have a pass purchased through them, but they can no longer make reservations for the client. Is it possible for me to book their reservations on their behalf? I see in the tutorials that once you have added a pass to your account, you cannot change it to another device. I am very worried because I added the pass to my phone in an attempt to book their reservations. The only part of the pass that will show up is for their minor daughter. As I was trying to trouble shoot, I found the information that the pass cannot be added to another device. The 3rd party travel vendor is no help. This is my first experience with booking rail in this manner. Please help.
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