I bought a mobile eurail pass on Nov 20 but apparently the pass is being shipped to my place in the US; since I have to leave on Dec 12 I’m concerned that the pass may not arrive in time. There is no number to call, the chat is useless and so is the website if you need to clarify things about your pass. Who do I turn to to have them email me my pass as I had originally requested when I made the purchase? Overall, a very bad experience.
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