Our customers are trying to set up their pass for tomorrow (21st December) but when adding the pass to the app it seems to think the trip starts today (20th December) and wants to use an additional pass day when it should not. We have asked them to uninstall and reinstall the app and the error is still happening.
Hi, I’ve escalated some issues with Interrail but I haven’t had a response so I thought I’d try and get some answers here. One of our clients had issues with their mobile pass, their journeys weren’t showing when they had been added and had some other tech issues which meant they were unable to use the app. We contacted interrail for support on this but because of a lack of response they were forced to buy a paper pass and consequently we want the mobile pass refunding - still no response from interrail regarding this.Another client accidentally activated a pass day, again due to lack of response from interrail he was subsequently fined even. Something we could have avoided if we had had the support we needed. In the last three months we have spent over £20K on interrail passes and would really appreciate some quick assistance.
@Nanja I purchased several batches of seat reservations on 3rd April, and three separate charges appear on my credit card relating to these purchases. However, the seat reservations were never sent to me, and I do not appear to have a confirmation number for them. I emailed your support email about this on 4th April, listing the seat reservations I had purchased, but have not received any response. I tried again today and still have not had a response.One of the trips I have is leaving in less than a month, so i can’t wait any longer for these seat reservations (or a response from your team). I have purchase some of the reservations again, but some of the ones I needed are no longer available. Could you please get back to me ASAP on this issue?
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