Hello,I have created a trip on the mobile phone app. I have now gone to reserve seat but it seems that the times of trains are different to the times on my trip. Then one journey just doesn’t exist on the reservation website. What am I supposed to do?For example- On my trip in the mobile app- July 31st- Torino Porte Susa to via Bologne to Arezzo- 8.10am arriving 13.09.When reserving the seats on the website the train is Torino Porta Susa via Firenze to Arezzo- 8.50am arriving 13.09 Different reservation price, long journey to connect in Firenze- not what we want to do. But the first train just does not exist on the reservation site. Really frustrating. Has anyone had any of these issues? Many thanks for any advice.Chris.
Hello,Bit of a panic! We bought a 5 day pass for 2 adults, a youth and a child (11 years old) When we have looked at the pass to book some train reservations her name does not appear. Has anyone had experience of this? Is there something I am missing? We have an email from Eurail where it says 2 adults, 1 youth and 1 child. But the child doesn’t appear on the pass app.I have been trying to get in touch with customer services but I have only managed to chat with a bot and they have been no help at all. Please could anyone give me some information?Many thanks,Chris
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