Hi there,12 days ago, I requested an exchange, but I did not get any respond yet, nor did I get refunded the money. I do not know how to get in contact with the service, so I decided to ask for help here. How long does it usually take till the money for an exchange is paid back? I don't want to look impatient. I just don't know how long it usually takes, so I don't know what time-range to expect before having the money back.Tanks in advance!
Hi, 4 months ago, I purchased a global 5-day in a month pass, but I would like to exchange it to a continuous pass. The site says I should first buy the new pass and then get in contact with the costumer service. I did not purchase the 5-day pass in PLUS, so if I would ask for a refund I would only get 85% back. Asking for exchange costs 15 euros, but my question was, when I ask for an exchange and buy the new pass, will I get paid back the full cost of the first pass (-15 euros) or will I only get the 85% back AND pay the 15 euros?
Don't be shy and let us know about your challenge.
Already have an account? Login
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.
