when attempting to enter travelers in order to make seat reservations I receive error “you information does not match please check confirmation email for correct information”
The information I am entering is correct. I do have the passes entered and activated on the app however to make seat reservations I am required to enter travelers with information...I can’t get this.
HELP! I am traveling on Tuesday and really need reservations for my train for the morning I arrive.
Thank you Nanja….I had messages and emails sent many times with Help all over them and I did receive a message from someone in your company who did help with exactly what you suggested.
Thank you kindly!
Alisa
Hi, this seems to be related to an issue on our side. Apologies for the inconvenience. As a workaround you'll need to manually create a trip and add travellers. Try adding it via the mobile pass option. If this isn't working, you can add it as a paper pass. You will be asked for a Pass Cover number,so please send me a private message with your order number so that I can provide you with one.
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