Hey I have an Interrail GB pass,
first of all, of course, I have to come to great Britain from Hamburg i have been confirmed by staff and other sources that I can travel through France with this passport and use the Eurostar for my outward and return journey. The Interrail site which is the only one I can book my reservations on says "Not available for some travellers". what should I do?
If you have a UK Interrail pass you can only travel with the UK. Not in any other country and not on the Eurostar. You need to exchange your pass for a global pass that allows you to travel in all countries accepting Interrail passes.
All info saying otherwise is wrong.
The information is clear on the Interrail website:
https://www.interrail.eu/en/interrail-passes/one-country-pass/great-britain
https://www.interrail.eu/en/interrail-passes/one-country-pass/great-britain
If you have a single country pass you can only travel in that country. There are a few exceptions in German services across their borders, but not the UK #.
You will need to make your own way from home to the UK.
If you have a Global Pass then you can use that to travel from home via Eurostar, subject to the 2 days home use rule.
I'm not sure where you received this information from, but all One Country passes are only valid for travel within the borders of the country in question. There are a few exceptions with the German pass. This is clearly stated in the general terms and conditions of the pass on this page. You can request an exchange by submitting a request to our customer service team here. You can refer to our refund and exchange policy for more information.
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