Solved

Outbound journey cancelled due to a strike. How to add a new outbound journey?

  • 6 September 2021
  • 4 replies
  • 202 views
L

Hi there,

my girlfriend and I wanted to use our Interrail pass, but because of strikes couldn’t use our outbound travel day yesterday. Hence, we made a reservation for tomorrow, when the strikes are over - but reralize now that we have no outbound travel day anymore and hence can’t use the trains we made a reservation for. What can we do?

Best regards

Leon

icon

Best answer by seewulf 6 September 2021, 20:39

View original

4 replies

R
Rank
Userlevel 7
Badge +9

Hints for other travellers:

  1. Never activate a travel day until you're sure you're going to use it.
  2. In cases like this one, as far as I know, the local staff is responsible to provide you with a valid ticket at no additional costs.
Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
N
Userlevel 7
Badge +8

Hi Kamila, I see you received a reply to your topic from my colleague Felipe. If there is anything else you need support with, do let us know. Cheers, 

Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.
Kamila Gromadzka

Customer Support function is not very helpful, as the the automatic replay says, its gonna take 7 days to process therequest/question.

Deutsche Bahn is not taking responsibility for train tickets in other countries. So if your trip is Berlin- warsaw e.g. thats fine, but If you have a follow up train in Poland or further... Deutsche Bahn wash their hands and you can't reach nobody from interrail. It is horrible.

seewulf
Rank
Userlevel 7
Badge +14

get in contact with Customer Support and ask to reset your pass :) Ask the station staff to give you a validity letter that you couldn´t travel due the strike :)

I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers

Reply


Terms and Conditions & Privacy PolicyCookie settings