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Problem with making a reservation - you have no trip

  • 29 April 2022
  • 7 replies
  • 169 views
D
  • Dina
  • Right on track
  • 3 replies

I bought an interrail pass.

I downloaded the  interrail app

I made an account for interrail.eu.

I have a trip in My trip ( a trip in Norway)

Then I go to the reservation system to make the reservation for this trip. And it is not possible, because it says: you have no trip.

What is wrong?

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Best answer by rvdborgt 29 April 2022, 15:28

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7 replies

R
Rank
Userlevel 7
Badge +9

Did you select a trip in the reservation module?

For Norway, by the way, Interrail can only supply paper reservations, with an added cost of 9€ on top of the 2€ booking fee and the actual reservation. It's better to call Entur; they will send reservations by email. See this page (scroll down to Norway).

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
mishy
Rank
Userlevel 1

Hello Dina

1.Are you trying to making reservations via website or via the app?

2. Please check you have latest app installed, are you using Android/ IPhone?

3. Please provide snapshots of the error you are getting? 

 

M
Rank
Userlevel 7
Badge +5

IF you are some time in NO you can -easy peasy- simply go to a counter-though very few are still open, only in the big main cities-and have them arrange it for you. Note that other as the site tells, you since a year or 2 MUST REServe every trip on long-distance and this also cost money. For sleepers in overnight trains it seems there are as for now still restrictions on not sharing with strangers due to covid-this may change any day.

D

Hello Dina

1.Are you trying to making reservations via website or via the app?

2. Please check you have latest app installed, are you using Android/ IPhone?

3. Please provide snapshots of the error you are getting? 

 

I am using Android. I think I have the latest app (I just installed it a few days ago). And I am trying to make the reservation via the website. (After I have first checked in the app  if this trip is possible). 

And on the website it says: you have no trip.

R
Rank
Userlevel 7
Badge +9

Then I'd say add a new trip on the website with your pass details.

For reservations in Norway though, see my earlier comment.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
D

Thank you for your answer. I tried to phone Entur. But the waiting time was too long.

I have to try it again.

D

I have succeeded in phoning to Entur. And I could make my reservations!!!

Thank you for your help and support.

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