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Purchased a reservation ticket with b-europe but it wasn't confirmed

Jerome Goldstein
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Hi. Not a specific Eurail problem I guess - but purchased a ticket with b-europe.com to go from London to Paris with my Eurail pass and the payment went through and was deducted from my bank account but got a message on the b-europe site that the ticket wasn’t confirmed. 

I then got an email from b-europe saying actually the ticket is confirmed but there were no tickets to download and the email said I was only charged the 4 euro booking fee (even though the full amount was deducted from my bank account). And when I go back to check my tickets on the b-europe website there is no ticket from London to Paris.

Has anyone had any problems with b-europe today (8th July)?

Thanks

 

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Best answer by rvdborgt 9 July 2022, 13:26

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A
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I suggest that you contact b-europe ASAP and check with them what happened. They either have to make sure that you get the reservation or that you get your money back. 

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
R
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Userlevel 7
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You can call them at +32 2 801 90 10 to check what is going on.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.

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