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Ellie EastwoodNew aboard

posted in Ask a question

GREECE TO BUDAPEST?

HelloWanting to book a Eurrail pass but not sure whether the trains go from Athens to Budapest. It looks as if they do on the map, can anyone confirm this though?

1 month ago

AlgirdasRail rookie

asked in Ask a question

Planning App Brussels

Did someone faced situation with the app when you enter destination the departure station disappears and it is imposible to plan the journey? How to solve it?

1 month ago

dnavjordRail rookie

asked in Ask a question

X-Tåget in Sweden, not in pass network?

Hello,I’ll be travelling around Sweden this Easter. This will include a ride from Sundsvall to Gävle, where I’m looking to travel with X-Tåget.In Rail Planner, it says that the 08:41 service with X-Tåget from Sundsvall to Gävle on 8 April is “not in pass network”. I decided to check this directly with the provider so I emailed X-Trafik, who runs this service, and their Customer Service department confirmed by email that they do in fact accept Interrail on X-Tåget.I’m a bit puzzled why the app says “not in pass network” but I’m letting you know now in case you want to update this for a future app upgrade.Question: Am I right to assume that if I want to travel on the X-Tåget with my interrail pass, I’ll simply have to add this journey as a manual entry?Thanks in advance for your help.

26 days ago

elliejanelFull steam ahead

asked in Ask a question

train replacements

URGENT: On this route (in picture) it says on the board at the station that there will be a replacement bus from Worgl to Salzburg. Does this cost any extra and how do I find it/know which number it is when I get off the train??

1 month ago

joannesNew aboard

asked in Ask a question

Activated pass

Good afternoon, Silly question perhaps but I am looking for confirmation or information on:I bought a global pass for 2 persons (me and my wife). I have activated the pass. (so far so good!) When I check the mobile pass information (My Pass) I cannot find any information on my wife’s name, just my name, pass reference and pass type. nor in the details. Is that ok or do I have to add additional information. How?

1 month ago

Piga FredyKeeps calm and carries on

asked in Ask a question

Sobre precios reserva

Duda sobre precios... buenas noches! Quisiera saber si los precios que apsrecen en la sección de reserva de asientos de la página de Eurail solo son por la reserva o incluyen costo del pasaje... (tengo pase global y de paris a Londres me aparece en la sección de reserva de asientos un costo promedio de 67 dlls... ¿ese costo sólo es por la reserva de asientos?)

1 month ago

Martin75Right on track

asked in Ask a question

Activating Greek Island Pass

Good evening,We bought a 6 days Greek Island Pass. The Greek Islands Pass Guide notes that it is impartant to book ferries in the order of use, the date of the first ferry is the activation date of the pass. We already booked a ferry from Italy tot Greece, but didn't need tot give our Pass number. For booking domestic ferries the pass number is needed. How do I know for sure that the system knows that we already booked a ferry and the pass is activated on the Italy - Greece crossing and not on the first domestic ferry (and we have to pay for the Italy - Greece crossing)? Thanks in advance,Martin

1 month ago

souknightKeeps calm and carries on

asked in Ask a question

seat reservation from London to Paris to Bordeaux (st jean)

Can someone please guide me how to book seat reservations from London to Paris to Bordeaux (st Jean station). I am needing to book seat reservation from London via Paris to Bordeaux on same day Monday July 3, 2023 . I was able to get a seat from London to Paris, and there is connection time to get to Paris Montparnasse station to Bordeaux (St Jean), but the seat does not show for Paris to Bordeaux. I am getting the following message below “PARIS MONTPARNASSE 1 ET 2 (France)2h 7mTGV 8509TGV INOUIShow facilitiesSeat reservations requiredYou need to buy a seat reservation to board.Prices for this journey will start to be available 90 days before departure.

1 month ago

DanfamRight on track

asked in Ask a question

Global Pass - Daily Ticket Scan Code error

I noticed today when creating a daily ticket scan code that the train journeys to be made on that day were not being displayed below the scan code as has happened in the past. Is this a problem when the scan code is being checked at stations or on the train or is it purely the scan code the conductor is interested in?

1 month ago

MACRight on track

posted in Ask a question

FR and TGV Reservations

Hello all, we are a party of 3 (2 adults and a 16 yo child) from Indonesia. We plan to buy Eurail Global Pass for our June-July Europe trip. I need your help about reservations for FR and TGV Train within Italy, and from Milan-Paris, also Paris-Frankfurt. How can I do it? Can I have my friend who lives in Germany to do the reservation for us? If yes, please tell me how.Is it better to buy mobile Eurail Global Pass now, or later when I arrive at Rome? But I am afraid if we do it later, the reservation is already full since the time is already near and we have the fixed date for our itinerary. All the accomodations have been booked too.To make a train reservation, I think we need to have Eurail already, don’t we? I do appreciate all the suggestion and help. Thank you so much in advance. Regards, Mer

1 month ago

DanfamRight on track

asked in Ask a question

Interail Global Pass error in the Pass

I am having problems with the Interail App whilst trying to create a ticket. The whirly Your Tickets are Loading is not stopping. Can anyone help?

1 month ago

melody08New aboard

posted in Ask a question

Travel to several cities in one travel day

Hi everyone,so I’m planning to travel from Zurich to Innsbruck and Vienna in one day/same day. Can I do that with my one travel day? or should I activated the travel days I have for each City or Country that I wanted to visit even tho I travelled in a same day? and I also have a plan travelling from Zurich to Titlis. can I use the interrail ticket? or should I buy a normal ticket instead?btw I’m going to use Global passthank you in advanced

1 month ago

CornNew aboard

asked in Ask a question

Eurostar reservation available?

Hey all,I'm planning a trip to Scotland from 19th until 30th of April this year. I will only buy an Interrail ticket if there are still reservations available for the Eurostar. I would be very grateful for anybody checking, if there are reservations available for the Eurostar on the 19th April to London (starting from Paris or Brussels) an back on the 30th of April.Thank you!

1 month ago

Mireille VCommunity Manager

published in News and announcements

Journey information issue affecting iPhone users (March 30)News

Following an update, we were made aware that iPhone users may be experiencing an issue when displaying their Pass on the Rail Planner app. Journey information may be missing from the section under the mobile Pass QR code in the app.We have reached out to our carrier members and their ticket inspectors about the issue and we are currently working on fixing the problem as soon as possible.For any disruptions during your travel, please contact our customer service team via the contact form on our Knowledge Base.If you're not experiencing this issue, please don't update your app until further notice.

2421

1 month ago

AfjusticeNew aboard

asked in Ask a question

Train from Switzerland to Italy reservation must be printed?

I will be traveling from Switzerland to Italy on a EuroCity train soon. I read somewhere that in Italy you need printed tickets for cross border journeys. I have a mobile Eurail pass. Since I have a mobile pass and have printed my seat reservations, will this be ok? Or do I need to print and validate something else?

1 month ago

KwelchonsRight on track

asked in Ask a question

Help booking ticket with Pass in Switzerland

Hi, I bought a 4 day Eurail pass and am trying to book my first train ticket. When I go to book on the Eurail mobile app it is not giving me the same options as the SBB site. I am wanting to book from the Zurich airport April 26 at 12:15 to Schaan Bahnhof. On the SBB site it has a 12:15-14:11 option that does not show on the Eurail mobile app. How can I book that ticket?

1 month ago

elliejanelFull steam ahead

asked in Ask a question

What to do in Genova, Italy

I’ll be spending 2-4 hours in Genova (depending which train I decide to catch), and was wondering what anyone who has been would recommend doing there and seeing there. I don’t mind walking and usually opt for the cheapest/free things to do and see. Thanks

1 month ago

barbelouilleKeeps calm and carries on

asked in Ask a question

PetermcmasterKeeps calm and carries on

asked in Ask a question

Travelling during strikes/refunds

Hi folks- Probably a common thread at the moment, but I am travelling next wednesday 5th and Thursday 6th through France. Im meant to be heading into Paris on the Eurostar at 16:22 getting in at 19:57 on wednesday 5th,and Im then meant to be heading on the high speed train from Paris Gare du Lyon to Zurich on Thursday at 07:15. Is it possible to predict whether these routes will be affected? If not and it ends up being wiser to get alternative transport through France, can I get refund on the reservation costs of these journeys? If so, how do i go about doing that? Thanks in advance. Peter

1 month ago

Jule NeNew aboard

asked in Ask a question

Deadline for activating my trip/ first train

Hi (:I bought an Interrail ticket last year and 11.04.23 is the last day I can activate it. However, I can only start from 15.04.23 for three weeks.Does it matter when I make my first trip after I activated the pass on 11. April? Or do I need to add a trip on that day?Thanks for your help :)Julia

1 month ago

Ascot75Right on track

posted in Ask a question

Trenitalia 3 Day Pass - Paris to Verona, Italy NEED SEAT RESERVATIONS

My friend and his two teenage children are traveling from Paris Gare de Lyon to Verona Porta Nuova, Italy on 22 June 2023. They purchased the Trenitalia 3-Day Pass, and need seat reservations for this journey.This site is the only one I've found that has seat reservations for sale, but it's asking for the their Interrail Pass number. They don't have one because they have Trenitalia Pass.What do they do? Dose the Trenitalia Pass number work on this site? Thank you!

1 month ago

elliejanelFull steam ahead

asked in Ask a question

Bologna-Prato bus

This is saying that I need a bus from Bologna to Prato. Is this included in the interrail price, will I need to book (I’ve selected no reservation) and is it easy to find (is it at the station and goes straight to Prato station)

2 months ago

elliejanelFull steam ahead

asked in Ask a question

Florence to Bologna and Pisa

This is the route I’m planning tomorrow: Florence- Bologna, Bologna-Florence, Florence-Pisa. This will all be in 1 day. I’m sure it is, but wanted to double check, this is ok to do on the interrail pass? I know I could skip returning back to Florence but it works out quicker and I will be in pisa at an earlier time.

2 months ago

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