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Hi everyone! Hope you had a few good holidays. I was wondering if anyone knows any direct email address for customer support?All I can seem to find on their pages is chatbots.. Any one of you have any experience trying to get a deadline postpone for your pass activation?Had some personal issues come up just before i wanted to start travelling which means I have to postpone the trip - and the deadline is on 14th of April. Many thanks and wish you a good day,
Hi, I’ve sent an email to customer service but not sure if they reply quickly enough. Is there a contact number?I boarded my train for Bratislava from Krakow an hour ago which I have a separate train ticket for to my pass. But stupidly I also added it to my pass so I had the time schedule easily accessible but now it’s activated a day that I didn’t need - I immediately took this journey off my plan but it didn’t give me the day of travel back. I’m having a huge panic now that I won’t have enough days left for when I actually need them :( I’ve seen that a few people have had something similar happen and onlycustomer service can intervene. Does anyone have any other way of reaching them other that email. I have a severe anxiety and really wishing I had just wrote the time down on my hand instead. Feeling really stupid now. Thank you in advance!
I am planning a trip for August, from the UK and then taking 2 weeks to travel down to Croatia. We are then flying back from Croatia to the UK.From research I think that we can leave from our local train station, head to London and then on the eurostar to Paris and that is fine on our interrail ticket, as long as it is on one travel day.When we come back, we are flying from Croatia to Luton and then need to travel back to Cornwall. Again it will be in one day so can we use our Interrail pass to get from the airport to London, change trains and then down to Cornwall. I think we can but wanted to check
Hello everyone, my wife and I, along with my elderly parents will be traveling to Europe in late March - Early April arriving via a Cruise Ship. We plan on staying in Barcelona for 2 days and then taking the train up to Paris and staying there for 4 days. My question is can you take mobility scooters on the train from Barcelona to Paris? Also is it feasible to use the local metro to get around with the scooters as well? My parents are 91 and 87 respectively and walking any distance can be difficult for them. Thanks Jerry
Hi, i’ll be headed for europe this February and as i’m about to purchase my tickets for a Disneyland pass, it seems like the ticket is unavailable for purchase via the Veltra website https://feature.veltra.com/en/promotion/europe/paris/disneyland-paris/. Does anyone know where i can book my tickets at a discounted price since i’m a global eurail pass holder? Thanks
I’m planning on adding a stop to Pisa but using alternative transport instead of the interrail pass so it doesn’t use up one of my travel days. I want a one way ticket to Pisa from Florence. I’ve looked into flix bus but the pick up stop is very far away from where I’ll be staying. Are there trains which will take me there instead and do these have to be booked in advance. thanks.
I’m on an overnight train from Paris to Vienna and the conductor still hasn’t come around. It’s getting close to midnight and I’m worried when he asks to see my Eurail mobile pass it will not be there as the “travel day” will be over. The last pick up station is just after midnight. Is there anything I should or can do? I have our seat reservations, but what makes me most nervous is that this is the first time I’m adding a journey manually, as it was not in the rail planner app. Has anyone run into this problem before of a conductor not coming around until after midnight?
Hi everyone, I have some quick questions concerning the OBB Nightjet linking Brussels to Vienna.I’m a scout groupe leader and we’re going on a camp next summer (July 2023). We were planning on taking an Interrail pass for the whole groupe because we want to travel all by train. (let me know if any of you already took that train)Our first train would be the Brussels to Vienna nightjet and I can’t find some usefulll information. First of all, how much does this journey coust with an interrail pass ? I found some people saying it costs only about 30€ and some saying they could’nt get any discount with their pass. Secondly, I d’ont understand the concept of “private compartment”. It seems like its cheaper to take two private compartments of 3 people than taking a 6bed compartment which seems odd. Hope anyone can help us for our camp. Have a good day y’all, Basile
Hi everyone,I will travelling from London Waterloo to Staines (and vice versa) via South Western Railway. I have checked that the companies included in the Eurail Global pass coverage. However I am wondering if there is any barrier to enter the platform? And if yes, I don't think there is any QR code scanner on the barrier (i might be wrong). What is the best way to pass the barrier?Thank you.
Hello,If I have a pass for 1 month and my mother a pass for 2 months, bought in May, when must we finish our travels by? I understand we have to activate within 11 months (so April 2023), but if we begin our travels in April could my Mum continue travelling into May and past the 11 months? Or must we finish our travel within 12 months of buying the pass?Thank you, Emma
Hi we’re first time interailers looking for some advise and help! Me and my friend plan on travelling from March-May visiting Sorrento-Rome-Florence-Venice-Vienna-Budapest- Ljubljana-Zagreb- split. If anyone can help answer the questions below it would be super helpful. When travelling from Slovenia to Zagreb(Croatia) as it’s not in the Schengen area will we experience any issues? Is it best to book reservations on the actual train website rather than the interail website? We plan on travelling on an overnight train from Venice to Vienna does that class as two seperate travel days? When is best to active our pass and add our travel days
I am trying to pay for a Global Pass with a Barclays Visa (USA) and keep getting a message Authentication Failed. I've tried changing browsers, changing computers, and called the credit card company. The card company pre-authorized the purchase and did everything on their side to try to get the payment to go through. From this board, sounds like others have had similar problems. I really want to use this particular credit card for the payment. Is there any other way that I can buy the pass if I can't do it on eurail.com?
Hi - after people thoughts...We need to change TGV and Eurostar reservations from 7 Jan to 8 Jan due to issues with onward travel in the UK on 7 Jan (strike). I contacted customer support as I’d really like to not loose the fees paid already (and having to pay them again with new reservations). A bit warry of the response time - high volume and now holidays too - and some enquiries will be more urgent with folks traveling now. Wondering about going ahead cancelling and rebooking now while there is still availability, and try to deal with fees seperatly ? Or do we have to totally forget about the fees anyway? If we stay in London on the 7th (not ideal as wasn’t planning to pay hotel), we can’t use the pass on 8th for our onward travel (and final destination, where we need to go) as it will more than 2 out/inbound days). The whole trip has been a waste of a pass from start to finish because of the strikes and engineering work 😣 (I have to pay and go to London by bus, 8+hours, instead of
We have tgv seat reservations for next sunday, but the train has been cancelled due to strikes. No rebooking is possible because all alternatieve trains are fully booked. We have to revert to slower local trains. SNCF offers a 20% reimbursement, but we cannot get this because the seats were booked through interrail. How can we be reimbursed by interrail? We cannot find any information on the website.
Hi all, yesterday I activated my month pass, and planned on traveling from Rome to Amsterdam through Milan and Frankfurt. However, a delayed train in Rome caused me to miss my transfer in Milan. It was therefore already impossible for me to travel to the Netherlands by train that day. Since I decided to stay in Rome, is there a way for me to get my (inbound/outbound) travel day back, and the costs for the reservations that were made on the other trains that I was supposed to take yesterday? It was my first ever attempt at using interrail, so I’m not very aware of the rights that I currently have. Thank you!
Bonjour, je voudrais aller à Rome avec ma famille en partant de France. Est-ce que je dois prendre le pass 1 pays ( Italie)? Ou le pass global ?Les tarifs en train sont 3 fois plus chers qu'en avion. C'est insensé.Je ne suis pas sûre que le pass me revienne moins cher pour 4 que de prendre une carte avantage à la SNCF. Difficile de se faire une idée réelle du prix. Je trouve ça compliqué.Vous auriez des conseils à me donner ?
My train from Paris to London was cancelled, I can’t change the ticket because I can’t travel the days before, and so I have to cancel my hole trip to London…Refunding for Paris-London was possible, as the train was cancelled (the reservation was made with SNCB and no problem).So, what about the way back, London-Lille ? Yes, the train is not cancelled, but… The reservation was made with eurail, which says “No refund”. Does anybody has any idea for how to get refund ?
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