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PNWRight on track

asked in Ask a question

London to Holyhead train? Reservations not available.

Good morning all, I’m attempting to book a reservation required train from London to Holyhead on Jan 4th, 2023, while it appears that there are several trains scheduled, I’m not finding anything that is bookable. Avanti West Coast is showing the timetable is not confirmed yet (just that week and some weeks).Is this likely to change?Is this due to the ongoing strikes?is this something that I may have to do when I arrive in the UK?If not, this may turn out to be an overnight adventure.Thanks again,Ron

3 months ago

PetermcmasterKeeps calm and carries on

asked in Ask a question

Inter-country trains from spain

Hi all, I read somewhere that direct trains out of Spain to other European countries aren’t running this year. Is that true? Im trying to get from Barcelona to Paris in may this year, but before i book a reservation, was wondering if they will actually be running.. TIA Peter

1 month ago

yippyyipNew aboard

asked in Ask a question

SusanvrRail rookie

asked in Ask a question

Reservations in Spain

My family will travel in Spain this July - from France to Barcelona to Mallorca, then Seville. I am trying to reserve tickets on Eurail ahead, but they don't let you do that in Spain for some strange reason. We will be stay in Barcelona for 3 days then fly to Mallorca and back then down to Seville. We need to do the Mallorca to Seville trip in one day. But I can't find anything listed about times in Spain. I need to know so I know when to book the Mallorca flight. Please help me.

4 days ago

mangyiscuteNew aboard

asked in Ask a question

Using Pass within own country without going to the border

So basically, I am a UK resident, and I managed to get a free 7 day pass with the scheme run by the EU. I have decided that I want to purchase an additional pass to get some more travel days, probably another 7 day pass.However, since I do a lot of rail travel within the UK, I have noticed that I can purchase a 10 day pass for about £60 more than the 7 day pass - since I will have 2 passes, and I am currently only using one outbound and one inbound journey on my pass, I will have an outbound and an inbound day of travel left over, so I was wondering if I could then use these two days to travel around the UK, most likely starting and ending these trips at the same station (which is most likely Reading or Oxford, which are arguably close to airports) but if necessary I could say use it on a very circuitous route from Reading to Heathrow and then purchase a ticket to get back to Reading Essentially, the question is does the outbound/inbound journey have to be a journey on the fastest rout

3 months ago

Joongheon SeongRail rookie

asked in Ask a question

seat reservation cancel refund

it is possible to get fully refund on my "seat reservation required" train?For example, if I reserve sleeper room on 20:48 Zurich > 20:09 Ljubljana night train(EN40465). Is it possible to get reservation fee if I cancel this night train?

3 months ago

Ming Chien HsiehNew aboard

asked in Ask a question

expected strike in the UK

Hello! I booked the seat reservation of eurostar from London St Pancras Int’l to Rotterdam on 13 Dec. But the strike action is expected in the UK on 13, 14, 16 December and i was wondering if it is possible to refund the reservation beforehand. Or I can only know whether it is refundable if the strike does happen on that date (cause they haven’t announced if the journey is truely affected)

3 months ago

Dorian PereiraRail rookie

asked in Ask a question

Train non disponible

Bonjour, J’ai commandé un pass interrail et je ne comprends pas pourquoi je ne peux pas déjà réserver mes billets de train. Je comptais partir début juillet mais les billets ne sont pas encore réservable. De plus je souhaite faire un trajet Paris-Prague en interail et on nous indique un message d’erreur pour l’un des trains que nous devrions prendre. Cela veut-il dire que ce train ne sera pas possible d’être réservé même plus tard ? Car j’ai mis le même trajet pour une date ou les billet sont déjà censé pouvoir être réservé, mais le même message apparait. Merci.

20 days ago

Ivan PeluhaKeeps calm and carries on

asked in Ask a question

Eurail reservations payments by credit card does not work in cell phones

I nee tp buy 2 reservations by creditcard in eurail and the payment process does not finish when the payment is made by cell.phone.

3 months ago

Katia HervyKeeps calm and carries on

posted in Ask a question

Reservations cancellation/exchange due to UK strike

Hi - after people thoughts...We need to change TGV and Eurostar reservations from 7 Jan to 8 Jan due to issues with onward travel in the UK on 7 Jan (strike). I contacted customer support as I’d really like to not loose the fees paid already (and having to pay them again with new reservations). A bit warry of the response time - high volume and now holidays too - and some enquiries will be more urgent with folks traveling now. Wondering about going ahead cancelling and rebooking now while there is still availability, and try to deal with fees seperatly ? Or do we have to totally forget about the fees anyway? If we stay in London on the 7th (not ideal as wasn’t planning to pay hotel), we can’t use the pass on 8th for our onward travel (and final destination, where we need to go) as it will more than 2 out/inbound days). The whole trip has been a waste of a pass from start to finish because of the strikes and engineering work 😣 (I have to pay and go to London by bus, 8+hours, instead of

2 months ago

Raquel AlmeidaNew aboard

asked in Ask a question

Mobile Pass and Paper Pass - Adding journeys on the App having a Paper Pass

Can I travel with just the mobile pass or I also need a paper pass?

3 months ago

Sherly RuizKeeps calm and carries on

asked in Ask a question

EURAIL within Europe and London

Good day everyone.I just want to ask regarding the Eurail pass.My question is this:-Once we have bought the Eurail pass, do we have to reserve seats before boarding the trains from one country to another? For example, we will be traveling from the following places: Milan → Rome Rome→ Florence → Pisa → Rome Rome → Milan Milan → Venice → Milan Amsterdam → Brussels → Amsterdam Amsterdam → London London → ParisThank you so much everyone in advance for your responses.

2 months ago

piaissaEurail Employee

posted in News and announcements

[Expired] France 2 TV is looking for travelers!

Are you travelling with an Interrail Mobile Pass from Paris on or around the 26th of July? France 2 TV is on the lookout for adventurous travelers who are departing from Paris with an Interrail mobile pass.Travelers will get a chance to share their rail journey and story on national television!If you're interested, please send an email with your name and telephone number to press@eurail.com. Happy travelling! Pia from Eurail | PR & Communications

1 year ago

Huanming.luRight on track

asked in Ask a question

Seat Reservation

Hi,I’m 1st class EuRail Pass holder.I plan to Norway in May.Some routing on the APP planner shown on “Seat reservation required”.H’ever I got message from eurail.com shown as below:***********************************Long distance trainsReservation highly recommended."Komfort" class available for 1st class pass holders with no cost if reservation is made locally. 2nd class pass holders pay €11.40 (95 NOK) for an upgrade to "Komfort" class.2nd class: €6 (50 NOK) 1st class: free*********************************I want to book seat reservation on APP planner(OSLO S-Myrdal , 08:25,20/5) but it will be charged as USD32.34.this charge is against above rule. Could you guide me ?Thank YouLu

1 month ago

BazzzRight on track

asked in Ask a question

Brussels - Vienna Nightjet prices

Hi everyone, I have some quick questions concerning the OBB Nightjet linking Brussels to Vienna.I’m a scout groupe leader and we’re going on a camp next summer (July 2023). We were planning on taking an Interrail pass for the whole groupe because we want to travel all by train. (let me know if any of you already took that train)Our first train would be the Brussels to Vienna nightjet and I can’t find some usefulll information. First of all, how much does this journey coust with an interrail pass ? I found some people saying it costs only about 30€ and some saying they could’nt get any discount with their pass. Secondly, I d’ont understand the concept of “private compartment”. It seems like its cheaper to take two private compartments of 3 people than taking a 6bed compartment which seems odd. Hope anyone can help us for our camp. Have a good day y’all, Basile

2 months ago

NanjaRetired Community Manager

published in News and announcements

Say hello to our refreshed logo!News

The travel experience you know and love looks a little different.Today we reveal a fresh new logo. Inspired by the tracks you take across Europe, we hope to inspire you to explore wherever your curiosity takes you with our fresh logo and new design style.

1020

1 year ago

DanfamRight on track

asked in Ask a question

Madrid Transit - cercanías C2 and C7

Hi. Does anyone know if you can use the Interail pass (2 month) on the Madrid transit system and specifically the trains. Specifically I’m looking at the C2 and C7 services from Vicalvaro to Atacha.

3 months ago

Johanna394Right on track

asked in Ask a question

Global Pass - Start day within 11 months ? + stop inbetween?

Hey, i purchased as many of us a ticket during the promo offer: a 2 months global pass with mobile pass.Now i have two questions, i found similar threads but I want to be really sure I get things right and dont mess anything up so my pass is not valid. I found similar threads but sometimes I didnt know if I got the answer right.. My pass is valid until 10th of April (activation period), so if I understand right, it doesnt mean I have to start my travel until 10th? I just have to activate it before, means i have to decide for a travel date, so i could also start for example End of April (unless i activated and chose the travel date before 10th April)? Its very important to know for me so I dont get things wrong, because I would ideally start a bit later in April if its possible. If i e.g. start my travel at 25th April and then i travel for 3 weeks. And then i come back to germany and end my first trip. Am I allowed to use the pass nevertheless later if I start not in my home country? As

1 month ago

jcrbckRail rookie

asked in Ask a question

End of line in Germany - kicked off at Koln Hbf

Hello, Our journey in the app and on our pass was from Amsterdam Centraal to Mainz Hbf. Our first train showed it taking us to Frankfurt where we'd have to transfer for the last leg of our journey. However, we got to Koln Hbf and were told it was the end of the line. There was a group behind us that were also under the impression that we could stay on. They asked the worker and he said we have to get off, we have to listen to the announcements, and yelled at all of us for missing the 3 announcements telling us to get off. He said to go to platform 10. We rushed over there but there was no departing train that matched anything in our app. We looked for trains heading to Frankfurt or Mainz and there was only one and it was not on platform 10. It had already departed by the time we found it. We looked at 3 different information boards and a separate app for train travel and we could not find the original information we had in the rail planner. We ended up getting tickets to a train an hou

2 months ago

Bianca.versRail rookie

asked in Ask a question

lost bag and passport

I have lost my blue Kathmandu backpack on the 12:10pm train from Geneva to Brig today on the 14th of December. It has my important belongings and I’d love to know where I may be able to find it.

3 months ago

Hanno MaasRight on track

asked in Ask a question

Uncertainty about travelling days for global pass

Dear experienced travellers, I am planning a trip to Italy this summer with my family by train, but have some uncertainties about the travelling days/planning. Hopefully anyone in this community can help me with some advice. Our plan is to travel from our homecity 's-Hertogenbosch in the Netherlands to Rome for a week or so, than to a small city underneath Napels (to visit Napels, the Vesuvius and Pompei) for a few days and then return home. My most important question, are the outward and inward journey to our homecountry included in the 4 days of the 'global pass 4 days'?A bit more explanation with the schedule for our first trip from home to Rome (:-)) that would look something like this:20.09u Departure 's-Hertogenbosch 23.44u Arrival Koblenz 00.49 Departure Koblenz 06.20 Arrival Basel 06.28 Departure Basel 10.40u Arrival Milano 10.58u Departure Milano 14.10 Arrival Roma If I understand correctly, this will mean two travelling days. Our first outbound journey from 's-Hertogenbosch

10 days ago

Iswadi ZainuddinRail rookie

asked in Ask a question

Using Global Eurail in the UK

Hi everyone,I will travelling from London Waterloo to Staines (and vice versa) via South Western Railway. I have checked that the companies included in the Eurail Global pass coverage. However I am wondering if there is any barrier to enter the platform? And if yes, I don't think there is any QR code scanner on the barrier (i might be wrong). What is the best way to pass the barrier?Thank you.

2 months ago

Alina HenzeRail rookie

asked in Ask a question

urgently looking for an answer and look forward to hearing from you🤗

Heyy,I am currently in France for a year abroad (but have my official residence in Germany). Since I want to visit my family in Germany in May and then return after 10 days, I need two train tickets; from France to Germany and back... I was wondering if I might save by buying a global ticket for 4 days of travel within a month....Does anyone know if this would work?After all, I wouldn't be starting in my country of residence..., but I would still meet the requirement of only two travel days through my country of residence....I will be very happy if anyone can give me an answer soon 🫶🏻Kind greetingsAlinaTranslated with www.DeepL.com/Translator (free version)

15 days ago

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