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Eurostar cancelled, can't rebook online, customer centre closed help please
Our Eurostar train has been cancelled for Tuesday 28th March. We can't reschedule for that day online as their website is down and as it's the weekend, the Customer Helpline is closed. We have reservations. Can we deactivate this journey in our planner and rebook another train on that day via rail planner without loosing our reservation money (appreciate that we may have to have other seats). We are desperate as we already have accomodation booked in Paris (non-refundable)
Paris to St Moritz overnight travel, train change
Hi!For overnight travel and there is a train change, can we stay inside the train station while waiting for the next train? I have attached a sample of the route for Paris to St. Moritz and there will be a change train at Landquart for 5h6m. Thank you!
HELP HELP can´t open my pass
Hi there,I didn´t have any problems so far. But as from today I am unable to open MY PASS although I am connected to WIFI (I´ve also tried to do it with connecting to my internet-provider).I can open any page I want and I can open the planner, the train-stations and “My trip” ---- but not MY PASS - please help! Thank you Reinhard
night train italy to barcelona
pls help me I’m so lost here. I need to get from north Italy to Barcelona on July 5th and I wish to do it by night train. I found this train through eurail https://shop.italiarail.com/options?departureStationId=830001700&arrivalStationId=830012041&departureDate=2023-07-05&adults=1&children=1&railcardType=0 but I don’t understand anything. It shows me the same prices that I see in their site, so eurail is no good here? how do I find a night train ( without changes) that gets me to barcelona (or even anywhere, just for the night train experience)?
Gothenburg train station to Gothenburg ferry port Stena Lines
Hi , we are in Sweden atm but planning to leave Gothenburg on 18 April 2023 by Stenna ferry to Frederikshavn catching the 18.20 ferry. However our train does not get into Gothenburg until 17.40 that day. Am wondering if that is enough time to get to the ferry? (Not sure how early you have to get to the ferry before it leaves) Also any ideas how to get to the ferry port? Any trains? thanks Shaz
outward/inward travel in home country
Could someone help with this query please?I have a 4 days in one month pass and I plan on doing the following journey:16 Sep Wellingborough (UK)-London16Sep London-Paris 18Sep Paris - Vienna20Sep Vienna - Budapest22Sep - Budapest - Bucarest (on overnight train)Wellingborough to London will be my outbound travel day.I will then fly back to the UK from Bucharest on 30Sep. Can I use my inbound travel day to take the train from London Gawick back to Wellingbough? Many thanks,
Country of Residence/Passport
Hello, I am rather confused about the country of residence/passport info. I live in the UK and am a UK citizen and also an Irish citizen. I have an Irish passport and don’t currently have an up-to-date British passport. However, it looks like there might be a problem with buying a pass and selecting ‘UK’ as my country of residence but then having an Irish passport as my ID. I’m not sure what I’m meant to do - I could get a new UK passport but it’s annoying to have to buy one solely for the purposes of this …
how to get a ticket!
I have activated my pass and can’t find a way to deactivate it should that be needed. I have added 6 train routes to my trip and clicked the toggles to yellow which I assume links to the pass . My first journey is tomorrow so panicking a bit! Clicking on view ticket says no trips connected to pass 😩 can anyone help me please. I activated pass 9 April as my 11 months was up 10 April , regards John
Add journey and traveller
I can not add my journey or a traveller. When i add a journey, it says i just have to add the traveller (myself). When i do that, it says i have to add a journey. and so on…I don`t know what to do..All my journeys i tried to create are cancelled (it says they are already done?)
TGV: 1st class seat cheaper than 2nd class, with a 2nd class Eurail pass?
Hello,I found that the seat reservation on TGV from Nice to Marseille is cheaper for a 1st class reservation than for a 2nd class reservation for Eurail 2nd class pass holders. Is this correct?Screenshot 1 - price Screenshot 2 - Conditions On the screenshot 2, it says “Pass Eurail Upgrade (AE) - 1st class”.. and goes onto say, “...valid if used in conjunction with a 2nd class Eurail pass….”Am I reading this correct? Is this a valid ticket? It confuses me because the first class ticket is cheaper than the 2nd class ticket.
Paris Airport to Basel?
Hello!I am new to this forum and new to the European Rail System. I will be traveling with my husband and son to Europe in June for a month. I will have plenty of questions to come, but my first is this. We have purchased Global Passes 1st class. We arrive in Paris at 6:10am and need to go straight to Basel the same day. When I look on the Rail Planner app, I cannot seem to find a train departing from Charles de Gaulle 2 - TGV, which as far as I can tell is where we need to leave from. Can anyone advise me if there is a train that will take us from the airport to Basel?Thanks so much for any help!Meghan
Using Pass within own country without going to the border
So basically, I am a UK resident, and I managed to get a free 7 day pass with the scheme run by the EU. I have decided that I want to purchase an additional pass to get some more travel days, probably another 7 day pass.However, since I do a lot of rail travel within the UK, I have noticed that I can purchase a 10 day pass for about £60 more than the 7 day pass - since I will have 2 passes, and I am currently only using one outbound and one inbound journey on my pass, I will have an outbound and an inbound day of travel left over, so I was wondering if I could then use these two days to travel around the UK, most likely starting and ending these trips at the same station (which is most likely Reading or Oxford, which are arguably close to airports) but if necessary I could say use it on a very circuitous route from Reading to Heathrow and then purchase a ticket to get back to Reading Essentially, the question is does the outbound/inbound journey have to be a journey on the fastest rout
Eurail Mobile Pass Validity
I will be purchasing a Eurail Mobile Pass to explore Eastern/Central Europe. After enjoying Salzburg, can I use my Eurail Mobile Pass to book travel from Salzburg to Munich? And then ultimately back to Salzburg? Or do I need to book an individual ticket? Not sure if this border town route is included in the Eurail Mobile Pass (both to and from.) Thank you for taking the time….
My companion and I booked passes but wish to sit together how do we do this.
My partner and I have booked separate passes (both passes are the exact same Global pass) the passes have not yet been activated but we both have put in the date we wish for them to be activated. Question: We want to book reservations for the train but are unsure if we will be together as we cant book specific seating. Is there a way to guarantee we will be sitting together?
HELP - IPHONE STOLEN
Hey, My phone got stolen this thursday which had my TWO mobile pass activated on it. I’m set to travel but I’m unable to activate my TWO pass on a new device. I have used two methods of contact on the website but the bot doesn’t understand my questions !! . I’m worried that I won’t get a reply and sort out my pass before my travel start. Please can anyone provide any help or advice on how to get back my pass ? For information, I got 2 pass for my friend and me on the same email address and there are paid with the samed credit card. I have the billing confirmation. We had already booked our trip to Vienna ! HELP PLEASE
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