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NishiRail rookie

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dareiniFull steam ahead

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HELP HELP can´t open my pass

Hi there,I didn´t have any problems so far. But as from today I am unable to open MY PASS although I am connected to WIFI (I´ve also tried to do it with connecting to my internet-provider).I can open any page I want and I can open the planner, the train-stations and “My trip” ---- but not MY PASS - please help! Thank you Reinhard

24 days ago

Alejandra CortesKeeps calm and carries on

asked in Ask a question

reservas

Realmente es necesario tener impresos en papel las reservas????

9 days ago

Pete BensimonKeeps calm and carries on

asked in Ask a question

One month continuous pass - 30 days or 31?

I have a one month continuous pass. If I activate it and start my (outbound) journey on the 1st of September should my final travel day (inbound) be on the 30th September or on 1st October?

24 days ago

Anat ErezNew aboard

asked in Ask a question

night train italy to barcelona

pls help me I’m so lost here. I need to get from north Italy to Barcelona on July 5th and I wish to do it by night train. I found this train through eurail https://shop.italiarail.com/options?departureStationId=830001700&arrivalStationId=830012041&departureDate=2023-07-05&adults=1&children=1&railcardType=0 but I don’t understand anything. It shows me the same prices that I see in their site, so eurail is no good here? how do I find a night train ( without changes) that gets me to barcelona (or even anywhere, just for the night train experience)?

1 month ago

diego1399Keeps calm and carries on

asked in Ask a question

seat reservations Rome - Viena

Hi, Where can I buy seat reservations for this trains ?

2 days ago

ShazRight on track

posted in Ask a question

Gothenburg train station to Gothenburg ferry port Stena Lines

Hi , we are in Sweden atm but planning to leave Gothenburg on 18 April 2023 by Stenna ferry to Frederikshavn catching the 18.20 ferry. However our train does not get into Gothenburg until 17.40 that day. Am wondering if that is enough time to get to the ferry? (Not sure how early you have to get to the ferry before it leaves) Also any ideas how to get to the ferry port? Any trains? thanks Shaz

1 month ago

rachaelcmRail rookie

asked in Ask a question

outward/inward travel in home country

Could someone help with this query please?I have a 4 days in one month pass and I plan on doing the following journey:16 Sep Wellingborough (UK)-London16Sep London-Paris 18Sep Paris - Vienna20Sep Vienna - Budapest22Sep - Budapest - Bucarest (on overnight train)Wellingborough to London will be my outbound travel day.I will then fly back to the UK from Bucharest on 30Sep. Can I use my inbound travel day to take the train from London Gawick back to Wellingbough? Many thanks,

1 month ago

HodgeRail rookie

asked in Ask a question

Country of Residence/Passport

Hello, I am rather confused about the country of residence/passport info. I live in the UK and am a UK citizen and also an Irish citizen. I have an Irish passport and don’t currently have an up-to-date British passport. However, it looks like there might be a problem with buying a pass and selecting ‘UK’ as my country of residence but then having an Irish passport as my ID. I’m not sure what I’m meant to do - I could get a new UK passport but it’s annoying to have to buy one solely for the purposes of this …

16 days ago

diego1399Keeps calm and carries on

asked in Ask a question

Buchs SG to Vienna

Hello, where can I check if there are any seats left for that train?"more info below our timetable. "I can't find this information

1 month ago

John CarneyFull steam ahead

asked in Ask a question

how to get a ticket!

I have activated my pass and can’t find a way to deactivate it should that be needed. I have added 6 train routes to my trip and clicked the toggles to yellow which I assume links to the pass . My first journey is tomorrow so panicking a bit! Clicking on view ticket says no trips connected to pass 😩 can anyone help me please. I activated pass 9 April as my 11 months was up 10 April , regards John

1 month ago

Mary EttmüllerRail rookie

asked in Ask a question

Add journey and traveller

I can not add my journey or a traveller. When i add a journey, it says i just have to add the traveller (myself). When i do that, it says i have to add a journey. and so on…I don`t know what to do..All my journeys i tried to create are cancelled (it says they are already done?)

28 days ago

ShazRight on track

posted in Ask a question

bus from Narvik , Noway to Fauske Norway

We are hoping to catch a bus on the above route ( no trains) on 13 April. Entur can’t help and referee us to the website Nordland Reis. I can see there is a bus but I can’t book a ticket from the site. Would appreciate any advices . Thanks

1 month ago

surmKeeps calm and carries on

asked in Ask a question

TGV: 1st class seat cheaper than 2nd class, with a 2nd class Eurail pass?

Hello,I found that the seat reservation on TGV from Nice to Marseille is cheaper for a 1st class reservation than for a 2nd class reservation for Eurail 2nd class pass holders. Is this correct?Screenshot 1 - price Screenshot 2 - Conditions On the screenshot 2, it says “Pass Eurail Upgrade (AE) - 1st class”.. and goes onto say, “...valid if used in conjunction with a 2nd class Eurail pass….”Am I reading this correct? Is this a valid ticket? It confuses me because the first class ticket is cheaper than the 2nd class ticket.

12 days ago

meghollowayRail rookie

asked in Ask a question

Paris Airport to Basel?

Hello!I am new to this forum and new to the European Rail System. I will be traveling with my husband and son to Europe in June for a month. I will have plenty of questions to come, but my first is this. We have purchased Global Passes 1st class. We arrive in Paris at 6:10am and need to go straight to Basel the same day. When I look on the Rail Planner app, I cannot seem to find a train departing from Charles de Gaulle 2 - TGV, which as far as I can tell is where we need to leave from. Can anyone advise me if there is a train that will take us from the airport to Basel?Thanks so much for any help!Meghan

2 months ago

mangyiscuteNew aboard

asked in Ask a question

Using Pass within own country without going to the border

So basically, I am a UK resident, and I managed to get a free 7 day pass with the scheme run by the EU. I have decided that I want to purchase an additional pass to get some more travel days, probably another 7 day pass.However, since I do a lot of rail travel within the UK, I have noticed that I can purchase a 10 day pass for about £60 more than the 7 day pass - since I will have 2 passes, and I am currently only using one outbound and one inbound journey on my pass, I will have an outbound and an inbound day of travel left over, so I was wondering if I could then use these two days to travel around the UK, most likely starting and ending these trips at the same station (which is most likely Reading or Oxford, which are arguably close to airports) but if necessary I could say use it on a very circuitous route from Reading to Heathrow and then purchase a ticket to get back to Reading Essentially, the question is does the outbound/inbound journey have to be a journey on the fastest rout

5 months ago

Brian MeyerowitzRail rookie

asked in Ask a question

Eurail Mobile Pass Validity

I will be purchasing a Eurail Mobile Pass to explore Eastern/Central Europe. After enjoying Salzburg, can I use my Eurail Mobile Pass to book travel from Salzburg to Munich? And then ultimately back to Salzburg? Or do I need to book an individual ticket? Not sure if this border town route is included in the Eurail Mobile Pass (both to and from.) Thank you for taking the time….

5 months ago

Marius Elle

asked in Ask a question

delete account

How can I delete my account??

4 months ago

Ben MitchellRight on track

asked in Ask a question

My companion and I booked passes but wish to sit together how do we do this.

My partner and I have booked separate passes (both passes are the exact same Global pass) the passes have not yet been activated but we both have put in the date we wish for them to be activated. Question: We want to book reservations for the train but are unsure if we will be together as we cant book specific seating. Is there a way to guarantee we will be sitting together?

6 months ago

Ben MitchellRight on track

asked in Ask a question

Didn't get emailed reservation or confirmation of it.

My partner just bought to Reservations for them and myself but we didn’t get an email confirming it or any tickets sent. We did book them while overseas.would there be a delay or is this a problem that needs to be fixed.

6 months ago

Dámaris Ojeda FernandezRail rookie

asked in Ask a question

info

Hola. Viajo en enero y no me aclaro con las info que tenéis en la web. Quiero viajar desde Málaga hasta chamonix, luego a estrasburgo y friburgo y después a brujas, y de brujas a Málaga.

6 months ago

NanjaRetired Community Manager

published in News and announcements

The Eurail/Interrail experience you love looks a little different. We are unveiling a fresh new look!

01.03.2022 Our design refresh is coming on March 1st.You’ll see our look changing already , so please bear with us! More information on this exciting change will follow tomorrow.

4155

1 year ago

manond2896Right on track

asked in Ask a question

HELP - IPHONE STOLEN

Hey, My phone got stolen this thursday which had my TWO mobile pass activated on it. I’m set to travel but I’m unable to activate my TWO pass on a new device. I have used two methods of contact on the website but the bot doesn’t understand my questions !! . I’m worried that I won’t get a reply and sort out my pass before my travel start. Please can anyone provide any help or advice on how to get back my pass ? For information, I got 2 pass for my friend and me on the same email address and there are paid with the samed credit card. I have the billing confirmation. We had already booked our trip to Vienna ! HELP PLEASE

6 months ago

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