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Question

Excahngin a paper pass - do i get to bay the new one for the original price?

  • April 15, 2026
  • 7 replies
  • 29 views

Hello!

 

Bought a paper pass for reduced price already in the winter, planned to travel in spring. Now plans changed, planning to travel in the autumn.

But, the site says i have to BUY a new pass, wait for refundng of the original passa + pay 25 euros for the exchange.
SO, if I do not get the new pass for the same reduced price, why would I exchange it and pay the extra 25 euros? And why do I have to buy the pass and get the refund later, can you not transfer the money/price of the original pass for the purchase of a new one?
 

7 replies

  • Author
  • Right on track
  • April 15, 2026

The typos in the question headline speak of my frustration...


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  • Railmaster
  • April 15, 2026

Interrail will refund the original pass minus €25 after they've received it from you. With a paper pass, they first need to receive it before they issue a refund.


  • Author
  • Right on track
  • April 15, 2026

Found it myself, so oh my and I did not expect this, when I bought the pass:

“The refund and exchange conditions for Promo Passes vary from promotion to promotion. Check the Promo Conditions to see if your Promo Pass is refundable and/or exchangeable. In all cases, however, if your Promo Pass is refundable and/or exchangeable, the following conditions always apply.

  • We can't apply Promo discounts to regular Passes purchased before a Promo has started or after a Promo has ended.
  • To request a refund or exchange, you will need to follow the standard refund or exchange process for Mobile Passes or Paper Passes (whichever is applicable).
  • For exchanges, the promotional discount cannot be applied to your new Pass(es) if the promotion has already ended.

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  • Railmaster
  • April 15, 2026

If they'd apply the promo discount when doing an exchange, then you could buy a crazy amount of discounted and exchangeable passes, and then keep exchanging the ones you haven't used yet.


  • Author
  • Right on track
  • April 15, 2026

😅😂😅 Never the though crossed my mind, that there might be somebody getting loads of passes and changing them - after all, they are only valid for one year and ri would not dream of getting any refund after the 1-year-period has gone. I never seem to see the angle of using the system for own benifit. 😀

(PS. Why am I a “rail rookie” after 2 one month interrails with my children +  coupe alone in the last millenium + using trains for decades regularly as my main means of transport for longer distances. No need to answer, this is philosophy talking in me. And a wee frustration.)


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  • Engin-ius
  • April 15, 2026

“Bought a paper pass for reduced price already in the winter, planned to travel in spring. Now plans changed, planning to travel in the autumn.”

If you bought it in the winter and it’s still valid (at least through the autumn) then why do you need to exchange it?  Did you buy a 3 month one that runs over the end of the entire validity period?

p.s. you will be glad to know that you are no longer a rookie and are now “right on track”


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  • Railly clever
  • April 15, 2026

“Bought a paper pass for reduced price already in the winter, planned to travel in spring. Now plans changed, planning to travel in the autumn.”

If you bought it in the winter and it’s still valid (at least through the autumn) then why do you need to exchange it?  Did you buy a 3 month one that runs over the end of the entire validity period?

p.s. you will be glad to know that you are no longer a rookie and are now “right on track”

@zagmund For the Paper Interrail pass you have to define the start day when you buy the pass. (Another reason its a better idea to get the mobile pass)