Eurail & Interrail Passes

hi there, my phone got stolen what should I do?

I've been travelling quite a lot over the past few months, getting good value out of my 3-month continuous pass :)Finally I've now also caught up with the posts in the Interrail community, as some of you might have noticed. Additionally, I've been taking notes about things in the app that are not quite right or misleading and that's what this post is about. Some of the notes are already older, from a previous trip with a mobile flexi pass; I could not re-check all of them (I don't have a valid Interrail at this time) and they may have been fixed in the mean time.So here goes, in no particular order...The app said an internet connection is needed to activate a day on a flexi pass ("Add to pass" for the first journey of the day), although the phone had been online only half a day earlier. The mobile pass FAQ does not mention any other requirement than being online at least once every 3 days. If for certain actions an internet connection is needed, then please

Do I have to add all my travel days to the Global Pass in advance, or can I do that during the travel days?

I am very confused about the Global Plus pass and whether it is worth it. All the reservation fees showing say “from” this or that amount, so it’s difficult already to understand the full cost until you book, and with the plus pass it’s difficult to know which trains will not be covered and how much in monetary terms the extra 3 credits are worth - do they cover the cost of the reservation or what??  It’s all very confusing. I am travelling from the UK to France and Germany via Belgium. 

Hello, I am from ROMANIA, CLUJ NAPOCA municipality. If I bought a subscription with a 15% discount on March 15th, I think it is still valid if I want to leave ROMANIA for Vienna, ROMA PARIS. It says that it must be activated within 11 months, so I hope I don't have any problems in August.

This is less a question but more of a complaint.I have added a night train journey from Zurich to Amsterdam (arrive around 9am). However due to a change in plan, I decided to leave the train earlier at Koln station at 5am.Now I wanted to travel from Koln to Berlin, however I cannot add a new trip because it says the journey is overlapped with the night train journey.However I cannot delete the night train journey because it was in a past day. Now I am on an ICE risk being fined. What should I do in this case? In my opinion not being able to delete past journeys is a bad design.

If we bought multiple passes in one order and individuals travel on different days, does it count as a travel day for everyone if one person travels on a day or only for that individual.

I recently booked an ÖBB train ticket for myself and a friend. The booking confirmation email explicitly states that the ticket is booked for both of us (2 adults).However, when I downloaded the PDF ticket, it only generated a single page with one single QR code. Only my name (as the lead passenger) is printed on the ticket.On previous ÖBB bookings, I have always received separate PDFs or separate QR codes for each traveller, so I'm a bit confused.Does anyone know if this single QR code acts as a "master" code that covers both passengers? Or is each traveller strictly required to have their own unique, separate QR code?Thanks in advance for the help!

Have just purchased 10 days within two month pass - hoping to travel tomorrow.  When try to load app - either by Apple or Google Play does not do so.

Hi, just want to ask should I buy interrail pass of eurail pass if I am a BNO visa holder from Hong Kong living in the UK for studying?

Can we load the Apps/Passes on both of our phones, so that we have security if one of our phones in lost/stolen.

My wife and I (both seniors) will be traveling 1st class to Venice (except for the Eurostar legs) leaving London on 15.12, staying overnight in Lille and then going to Chambery the following day, staying overnight there  and onto Milan and then Venice on our third day.  We are leaving Venice on 4.1.27 and will do a similar journey coming back but not stop over in Lille.  Alternatively we may go from Chambery to Paris and take the Eurostar back from there.   I used AI to ask whether or not it was worth purchasing interrail tickets, and the response was yes- because of price inflation over the Christmas period.  I have to say that we did a similar trip last Christmas and the prices were very high.  So my 1st question is - do you agree with that assessment?     Note - if we do not use Interrail then we have the option of using the Frecciarossa to and from Lyon as an alternative to the Chambery.Ideally we don’t want to commit until after 1st August as this will be our firs

Help please.Travelling last week of March 2026 from Lyon to Milan.Saw somewhere that the above train, which is not currently in the pass network, was due to ‘join’ the pass network soon.Any information on the progress & timing of the ‘joining’ appreciated.Alternative is to fly London to Milan! 😗Thanks  Graeme

Hello, I purchased a Eurail Pass through  KKday, but I’m unable to add the pass to the Eurail app.When I enter my pass number and last name, I receive a message saying that I need to update the app. However, both my iPhone iOS and the Eurail app are already updated to the latest version, so I cannot update them any further. I also contacted KKday, and they advised me to contact Eurail directly regarding app-related issues. In addition, I have already tried reinstalling the app several times and restarting my iPhone, but the issue still has not been resolved. Could you please help me solve this problem? Thank you.

I have a global p[ass with which I can travel 5 days in 1 month. My journey starts july 26th.Can I activate my pass in the app now (may)? And when can I generate the tickets for the journey’s I have planned in mu trip?

Hi there - I live in the UK but am coming back from a holiday in Italy in June with family, but plan to go:Day 1: Rome-ZurichDay 2: Zurich-London….and then a couple of weeks later:Day 3: London-ParisDay 4: Paris-London….using the “4 days in one month” of an Interrail pass. Is this thing allowable? I was reading about how you can only use one entrance/exit in into a “home country” - but I’m not starting off from my home country, so I’m a bit confused if this will work...Any help appreciated with this technicality !

I go on a trip in two weeks and wanted to start booking trains ahead of time. I haven’t activated my pass yet because I figured I should wait until like a day or two before leaving. If I want to start booking trains in advance, how can I choose when I’ll use travel days and when I don’t want to? And should I activate my pass to start booking?

Newbie here!  I have a trip with some journeys listed. I haven't activated my pass yet as I dont leave until September. On my trip list of journeys I dont see the yellow toggle on/off to add or remove to my pass.  Do I only get that after I activate my pass?

Hi everyone,I'm planning a 2-week Interrail trip departing from Paris (France, my country of residence) and I have a question about the number of travel days I need and whether a specific train is covered.Here's my itinerary:- Paris → Lecco (via Zurich)- Lecco → Padua- Padua → Bologna- Bologna → Genoa- Genoa → Nice (where we'll spend 3 nights)- Nice → ParisI understand that with the Global Pass, I get 2 journeys in my country of residence: one to leave France (Paris → Lecco) and one to return (Nice → Paris), and that these don't count as travel days.My question is about the Nice → Paris leg specifically. Since we're stopping in Nice for 3 nights before taking that train, it will be used on a completely separate day from the Genoa → Nice leg. Does it still count as the included "return journey" in my country of residence, or does it need to be on a travel day?And just to confirm: does the app correctly calculate 5

We will travel to Spain next week, starting from Germany and using the Deutschlandticket to Kehl and a train ticket Kehl-Strasbourg, so our first travel day will be a normal international travel day. Will we be able to use the saved outbound journey day for another trip later on? We have 10 travel days in 2 months passes.

Is it possible for my assistant to download and set up my trip on her device and activate my passes, and then I log in on my device and all the trips and passes are there?

At my previous Erasmus, -I’m from Turkey- i unfortunately has chosen Germany as country of residince and not Turkey. In that case, you are not eligible to use your pass in your country of residince and since i’ve started to use it, It was too late.. I’d like to notice this issue 🙏

Hi does anyone know how you can view the train stations without activating the pass? 

Hi,We live in France, so using the pass can only leave and re-enter France one time. However we want to first visit London on the Eurostar for several days, then go to Brussels on the Eurostar. This London - Brussels train passes thru the north-east corner of France to get to Brussels, so does this constitute our re-entering France trip, even though we aren’t getting off in France? If so, do we then have to pay for the trip to return to France when we are finished travelling in the rest of Europe?Thanks for your help.

Here’s a clearer and more concise version:I’ve reserved a seat but haven’t activated my pass yet. I’ve decided to change my travel date, but I wasn’t able to cancel the reservation. Can I make a new reservation for a different date and simply not use the original one?If you want it slightly more formal (for customer support), you could say:I have reserved a seat but have not yet activated my pass. As I need to change my travel date and was unable to cancel the original reservation, could you please confirm whether I can book a new reservation and leave the previous one unused? and would this affect in any way my past day travels?