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Phone Got Stolen

  • August 7, 2022
  • 4 replies
  • 65 views

Tri Pham

hi there, my phone got stolen what should I do?

Best answer by Al_G

Contact the police, use another device to track the phone if you have that enabled, wipe phone remotely.

 

If you are asking what to do about interrail pass then you need to contact customer services to get pass disconnected from that device so you can install it on a new phone.

 

https://eurail.zendesk.com/hc/en-001/requests/new

4 replies

Forum|alt.badge.img+6
  • Full steam ahead
  • Answer
  • August 7, 2022

Contact the police, use another device to track the phone if you have that enabled, wipe phone remotely.

 

If you are asking what to do about interrail pass then you need to contact customer services to get pass disconnected from that device so you can install it on a new phone.

 

https://eurail.zendesk.com/hc/en-001/requests/new


  • Rail rookie
  • May 26, 2026

Please, I need it before tomorrow. Because my train will leave in the morning. Just got the new phone. And the app gives me”something went wrong” when I try to move my pass because my phone got stolen. Please help, I neeed help


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  • Railmaster
  • May 26, 2026

Please, I need it before tomorrow. Because my train will leave in the morning. Just got the new phone. And the app gives me”something went wrong” when I try to move my pass because my phone got stolen.

Please check this article:

https://eurail.zendesk.com/hc/en-001/articles/7560859843101-I-cannot-activate-my-mobile-Pass-Something-went-wrong-error

If that doesn't work for you, then contact customer service here:

https://eurail.zendesk.com/hc/en-001/requests/new


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  • Railly clever
  • May 26, 2026

Have you followed the instructions from Interrail?