News and announcements

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  • 60 Topics
  • 320 Replies

60 Topics

Sarah W
Sarah WCommunity Manager
published in News and announcements

⚠️ United Kingdom: train travel disrupted due to strikes on September 30 and October 4Train Disruptions

Strike action has been announced by the ASLEF Union on the following days:Saturday 30 September Wednesday 4 OctoberIn addition, they have also announced an overtime ban across the UK rail network on Friday 29 September and from Monday 2 to Friday 6 October which may also disrupt your travels. For more information visit National Rail's website or their timetable. Please note: Eurail's timetable may not reflect any last-minute changes to the train schedules. For live information, please always refer to National Railway's website.

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Sarah W
1 day ago
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MukhammadEurail Employee
published in News and announcements

⚠️ Athens-Thessaloniki rail services in Greece will be unavailable for the foreseeable futureTrain disruptions

Storm Daniel caused devastating floods in parts of Greece, especially in the Thessaly region. The railway line between Athens-Larissa-Thessaloniki is severely damaged, and it will take a long time before trains can operate again.  Roads will be repaired faster; however, no replacement buses are possible for the Athens-Larissa-Thessaloniki rail service. Train service on the Larissa-Thessaloniki part of the line may resume before full service (Athens-Thessaloniki) is reinstated. For the most up-to-date information, please check https://www.hellenictrain.gr/en/announcements and HELLENIC TRAIN ticketing for more details about journeys in Greece.

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21 hours ago
Sarah W
Sarah WCommunity Manager
published in News and announcements

⚠️ Several railway lines disrupted in the AlpsTrain Disruptions

The French national railways has announced that rail traffic between Modane and St-Michel-Valloire will be disrupted for the coming weeks due to a landslide that was reported in the French Alps on 27th August. This would impact train journeys on the route between Paris – Turin – Milan. Read more about it on the SNCF website. If you were planning to travel on the impacted route, we recommend using an alternative route via Zurich. Please note that the route from Paris – Zurich – Milan is currently facing a delay due to the closure of the Gotthard Tunnel in Switzerland (check post below for more information). Please make sure to check the SBB timetable shortly before departure of your planned journeys for up-to-date information. Additionally, due to weather conditions, multiple railway lines in the Alps are currently disrupted in Austria, Switzerland, and Italy. Please check the ÖBB website for updated information to see if your planned journey will be impacted for travel in Austria. Ther

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Sarah W
22 days ago
Sarah W
Sarah WCommunity Manager
published in News and announcements

⚠️ Train derailment in Swiss Gotthard tunnel on route Zurich – MilanTrain disruptions

The Swiss National Railways has announced that a freight train derailment on 10th August in the Gotthard Base Tunnel located on the route between Zurich to Milan has caused severe track damage. SBB expects that the tunnel will only be available for passenger train travel from the beginning of 2024.  As a result, direct international trains will now take the scenic route across the mountains instead of the tunnel, resulting in 1 hour longer travel times. For this reason, SBB recommends catching a 1-hour earlier train from Zurich so as to not miss any further connecting trains. The following routes are the direct international Eurocity routes:Eurocity Zurich – Lugano – Milan/Verona/Venice/Genova Eurocity Basel – Luzern – Lugano – MilanFor all other international and domestic connections, there are hourly direct trains from Zurich to Chiasso taking the scenic route instead of the tunnel. In Chiasso, one can change trains for destinations such as Lugano, Como, Milan, and Bologna. In additi

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Camilo.
22 days ago
Sarah W
Sarah WCommunity Manager
published in News and announcements

Join our Innovation Train Group and earn discounts and prizes! 🎉

We are thrilled to announce the winners of last weeks Innovation Train prize draw! Congratulations to @Thierry 70 & @Amsel , each of whom have won two free 2nd class 7-day Eurail passes.Do you want a chance to win two free passes as well? Join our Innovation Train Group, here. This group is open to our customers who want to participate in fun, informative, and impactful user tests.Not only will you help us improve our products and services with your feedback, but you will also get a sneak peek at the products we are working on and have the opportunity to earn badges and rewards. Read more about our rewards program here.Hope to see you over there! 

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jdnichollsc
1 month ago
Camilo.
Camilo.Eurail Moderator
published in News and announcements

⚠️ Storm Hans - Disruptions in Norway

Because of Storm Hans on the 23rd of August, the main railway line between Oslo and Trondheim is still closed.  A bridge collapsed between Lillehammer and Dombås, which means that it will take a long time before normal traffic can resume The situation is partially covered by rerouted trains and partially replacement buses, affecting multiple railway lines For detailed information, please check Changes in train traffic - SJ Norge and Entur strengthens customer support after extreme weather "Hans" | About Entur A temporary timetable has been released until the 9th of December Please be aware that our timetable is up to date with static train times, but always check SJ Norge or Entur for real-time informationLinks to take into account:sj.no/en/train-traffick/

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Camilo.
9 days ago
Camilo.
Camilo.Eurail Moderator
published in News and announcements

⚠️ No trains between Lund & Malmö in Sweden from 22 September to 1 October

No trains will be running between Lund and Malmö in Sweden from 22 September to 1 October.   According to SJ, the Swedish railway, you can: Catch a replacement bus to complete your journey; however, capacity is limited. Board a direct train from Malmö to Stockholm (limited capacity). Transfer in Malmö or Lund to reach Copenhagen or Stockholm (there are no direct trains to either location).  Take a bus between Malmö and Lund to continue your journey towards Stockholm. Our timetable is up-to-date for static and offline train times. But for real-time train information, we always recommend that you check out the Swedish railway's website. Night trains(International) Night trains operated by SJ and Snälltåget will run; however, the travel time will be longer as the service will operate on a different route. 

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Camilo.
10 days ago
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MukhammadEurail Employee
published in News and announcements

⚠️ Trenord Strike in Italy on September 6, 2023Train Disruptions

We inform you that a strike has been called from 03:00 on Wednesday 6 to 02:00 on Thursday 7 September 2023 which could have repercussions on railway traffic in Lombardy. The Regional, Suburban and Airport services may undergo variations and/or cancellations. The guaranteed time slots will be in force, from 06:00 to 09:00 and from 18:00 to 21:00, during which the trains included in the list of "Minimum Guaranteed Services" will travel (the display of which will be available at the link: https://www.trenord.it/en/assistance/useful-information/in-case-of-strike-action/) which have a departure time, set out in the Official Timetable, from the station of origin after 6:00 and arrival at the final destination by 9:00; in the afternoon, trains departing after 18:00 and arriving before 21:00. In the event that the airport service trains do not operate, the following will be provided:• Buses to Milan Cadorna and Malpensa Airport only for airport connections between “Milan Cadorna and Malpensa

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16 days ago
Sarah W
Sarah WCommunity Manager
published in News and announcements

Thanks for sharing your experience with us!

We want to give a special shoutout to @MartijnV @soveas @Lorenzo.f15 @CatyRoss @polyman & @JonK  for joining our internal online lunch and learn series. Our team really enjoyed learning about your experiences and how we can improve our app, website, and Pass.Some of the session's highlights included learning about @CatyRoss’s passion for making rail maps. They're really cool! Switzerland is her favorite destination to Euraill/Interrail and you can check out her map, here. Another highlight was learning about the deep dive rail exploration into Eastern Europe by @MartijnV. Read his super interesting posts on alternative border crossings here and here.We plan to have more opportunities to involve our community in the future. If helping Eurail improve is your cup of tea, then join our Innovation Train Group here. This group is open to our customers who want to participate in fun, informative, and impactful user tests.Not only will you help us improve our products and services with you

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Sarah W
21 days ago
Sarah W
Sarah WCommunity Manager
published in News and announcements

⚠️ Storm Hans in Norway and SwedenTrain disruptions

The Norwegian and Swedish weather services have announced that Storm Hans is causing heavy rain and severe thunderstorms, seriously impacting railway networks across Sweden and Norway since 7th August.  In Norway, as a result of the storm, all trains on Dovrebanen, Rørosbanen, and Raumabanen have been cancelled by SJ Norge with no alternative transport. Find out more about this on the SJ Norge website. We recommend checking the Entur website and the following train operators shortly before your planned journey to see if your route is affected:VY  Go-Ahead Several train services in Sweden have also been delayed or cancelled with no alternative transport arrangement. We recommend checking the SJ timetable shortly before embarking upon your planned journey for up-to-date information. If your planned travel in Sweden has been disrupted because of the storm, you can rebook your journey to another day, free of charge, or cancel and receive a refund on the SJ website.

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Sarah W
1 month ago
Sarah W
Sarah WCommunity Manager
published in News and announcements

⚠️ Severe weather impacts train services in SloveniaTrain disruptions

The Slovenian National Railways has announced that heavy storms and flooding have severely impacted train services across Slovenia since 6th August. Some routes in Croatia and Southern Austria have also been affected.Rail replacement buses and alternate train services have been deployed on certain routes. For more information on train delays and alternate transportation on domestic routes, please check the SZ website. To check which international routes have been affected, please have a look at the OBB website. We also recommend checking the SZ timetable for domestic travel and the OBB timetable for international travel shortly before your planned journey for up-to-date information.  

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1 month ago
Sarah W
Sarah WCommunity Manager
published in News and announcements

Pass holders can now book seat reservations in Norway online!Product Update

We've got some great news for you: booking seat reservations in Norway just got a whole lot easier! Thanks to Entur's updated reservation system, Eurail/Interrail Pass holders can now book seat reservations online.🎉So if you're planning a trip to Norway and want to book your seat reservations, you're in luck! The process is now much simpler than before. Just follow the instructions provided here and you'll be good to go!

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K
2 months ago
Sarah W
Sarah WCommunity Manager
published in News and announcements

Book seat reservations on select Spanish trains via our reservations system 🇪🇸Product Update

We are excited to announce that you can now book seat reservations for high-speed trains in Spain via our reservations service! After a lot of hard work, we are proud to bring you this big improvement. 👏🏻 You can now book AVE, Euromed, and Alvia trains through our reservations system and receive an e-ticket. We hope this makes travel planning easier and more convenient for you.  Stay tuned because we will be continuing to add more trains to our reservations service soon. Happy travels!

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28 days ago
Sarah W
Sarah WCommunity Manager
published in News and announcements

Welcoming two new moderators on board!

👋 Hello and welcome to our two new moderators, @St Kristoffer and @Olga934. We're thrilled to have them on board to assist in keeping our community running smoothly.*We wanted to remind you that while our moderators are always happy to help with any questions or issues that may come up, the Community is not an official support channel. If you require customer support:First visit our knowledge base, hereIf you can’t find the answer to your question then ask our Support Agents, hereOur moderators will do their absolute best to assist with any urgent requests or issues that require additional support.Thank you for being a valuable part of our community!

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S
2 months ago
Sarah W
Sarah WCommunity Manager
published in News and announcements

Eurail welcomes the European Sleeper to our rail network 💤🚂

Imagine boarding in Brussels and waking up in Berlin with a whole day of exploration in front of you. From July 1st as a Pass holder you can include the latest night train on your Eurail/Interrail rail adventure by booking a seat reservation directly via the European Sleeper website. The train runs between Brussels and Berlin with 8 stops along the way including Antwerp, Rotterdam, Amsterdam, and Deventer.   By including a journey with the European Sleeper in your itinerary, you can cover large distances, like Edinburgh to Berlin for example, and only use one of the travel days included in your Pass.   Who is this new train on the tracks?  European Sleeper is a new Dutch-Belgian rail cooperative organisation focusing on sleeper trains. At the end of May 2021, European Sleeper raised €500,000 in starting capital within three months by selling shares to over 350 small investors from various countries in Europe and beyond. In 2022, an amazing €2,000,000 in shares were sold. This has creat

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Full steam ahead
3 months ago
Sarah W
Sarah WCommunity Manager
published in News and announcements

Nice to meet you 👋🏻News

Hey 👋🏻I’m Sarah, your new Online Community Manager from Eurail/Interrail! I’m a train travel and food enthusiast. I’m always planning my next meal and my next trip. Next meal tacos, and next destination Norway! 🌮🚂⛰️I’m over the moon to be a part of this community. I look forward to connecting with you + exchanging knowledge and inspiration about traveling in Europe! 

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Sarah W
3 months ago
Camilo.
Camilo.Eurail Moderator
posted in News and announcements

New moderator

Dear community members, Let me introduce you to @Mukhammad, who will be working together with me on moderation for the Community. Please feel free to tag him if you have any customer service related question/inquiry. Have a nice day everyone!

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Camilo.
7 months ago
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Railmaster
NanjaRetired Community Manager
published in News and announcements

Back on the continent and off to surf…- part 2Blog

 When you arrive in Paris you spill out straight in to the busy centre of Parisian life, one of the amazing things of course of European train travel, is the immediate access to the centre of its cities. In my case the surf trip out to Brittany involved departing from Gare Montparnasse. Paris is not easy in a wheelchair, that’s my warning. Metro and RER are not accessible at all, so don’t try. You have two options one is to catch the bus, there are buses opposite the station which can take you to all the other major stations of Paris in about one hour. Put your hand out for the driver and ask for ‘la ramp’ which on Paris buses descends from the back door. Remember once the driver has shut the main doors, they reopen them again to engage the ramp, he is not driving off as it first seems! The other option is G7 taxis booked in advance and cost about €50 to get to the other main stations of Paris stations. They are fully equipped and usually meet you at the head of the train, www.g7.fr  A

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3 months ago
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Railmaster
NanjaRetired Community Manager
published in News and announcements

Back to the continent at last for an Adaptive surf contest, part 1

 Very excited to be finally going back on the Eurostar over to the continent after a few years since the pandemic had blocked what was for me a regular thing,  This time as I put a surfboard under my arm it was with some nerves as I began preparing the wheelchair. As brief overview, with my physical disability I have tried to rediscover the sports I enjoyed before the onset of my disease, this have been both snow and sea related in the form of skiing and surfing.  18 months ago I got back in the water and slowly and surely found a way to get across the waves in the form of a knee surfer style. By chance I bumped into an adaptive England team coach in the water who told me there is a World Series of adaptive surfing competitions out there. So fast forward to 3 weeks ago and after competing in my first international competition in England, this was my second chance to ride some World Series competition waves comes around in Perros-Guric, Brittany, far North-west France. How to travel wit

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Railmaster
10 months ago
Angelo
Railmaster
AngeloRailmaster
posted in News and announcements

TGV Brussel-Disney/CDG bookable via b-europe

HeyI don't know if this is new, but I think it is. Via b-europe (Thalys/Eurostar reservation page) online it is possible to book reservations for TGVs to/from Brussel for rides to Marne-la-Vallée/Chessy (Disneyland) and Brussel to Aéroport Charles de Gaulle TGV. They ask 20€ in second class and 30€ in 1st class.Via travel.b-europe.com (for trains within france) it is not possible.

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Camilo.
9 months ago
N
Railmaster
NanjaRetired Community Manager
published in News and announcements

DiscoverEU Application round - Apply now for your free travel pass!

Are you 18 years old and ready to step out of your comfort zone? 👞 🌍Apply for a DiscoverEU travel pass and start exploring more than 3️⃣0️⃣ countries in the EU and beyond!The next application round opens from 📅 11-25 October.To be eligible to apply, you must be✅ born on or between 1 January 2004 – 31 December 2004✅ a legal resident of an EU Member State or Iceland, Liechtenstein, North Macedonia, Norway, Serbia or Turkey✅ ready for the adventure of a lifetime 🚀If that sounds like you, learn more ➡  here 

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Railmaster
11 months ago
N
Railmaster
NanjaRetired Community Manager
posted in News and announcements

Shout out to the most active members for all their support. Join in to say thank you

Dear all, Did you ever look for an answer or some recommendations for your trip? And did you receive the information you needed from one of the community members?👉🏻 Join the topic below to say THANK YOU 😀  I couldn't agree more with your topic, @Yorkie. Let's follow by example To all, please give feedback on how you your situation is solved in the end and be thankful for those taking the time to help you 😀 The amazing bunch of active users are working around the clock to help all of YOU with your questions. And the best thing is…. they are helping you out as they are truly passionate about train travel, And no, they are not working for Eurail, they are just eager to share their expertise in their own time to help you explore Europe by train. @rvdborgt, @seewulf, @AnnaB, @Al_G, @Angelo, @Yorkie, @MartinM,  @mcadv, @BrendanDB, @cdwatkins19 thanks for sharing your expertise with the world 🙏🏻

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R
6 months ago
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Railmaster
NanjaRetired Community Manager
published in News and announcements

Join ''The cool rail project” video competition and win! 👉🏻 Submission before 2 October.

Win a stay in Paris and an Interrail Global Pass! As part of the European Year of Youth, UIC is organising a 🎥 video competition “The cool rail project” for young travellers aged between 15 and 29.The aim of the competition is to better understand what are the elements that make trains attractive for you and to inspire others to hop on a train and get to know new places now that it is possible to travel again.Travelling by train is cool, convenient and sustainable. Share your experience and be part of the challenge.❗ Participants have until 2 October to upload a short video (no more than 2 minutes) to the PollUnit platform. The winners will be invited to present their video and ideas to make rail even cooler in a special workshop to be held 28 October.For specific requirements of the video, awards and further information on the project, have a look here 👉🏻 https://uic.org/events/the-cool-rail-project

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Railmaster
11 months ago
N
Railmaster
NanjaRetired Community Manager
published in News and announcements

Celebrating 10,000 members and countingNews

WOOHOO! 🌟 We're so excited to share the news that… The Eurail Community has reached 10,000 members! It's an incredible milestone in Eurail's journey, to have you (yes, all of you) as part of this amazing community of train travel enthusiasts of all ages and from every corner of the globe.  The community platform is a place to share your questions and opinions on train travel. And we’re thrilled that it quickly became a place where you guys jump in and help each other out, and connect with like-minded people (this was all down to you). It has truly been a year of incredible itinerary ideas, Q&A’s, product feedback, tips and tricks, lifelong connections, user test sessions, and more.And therefore…💟 We want to give a massive shoutout to our incredible 10,000 members! A HUGE thank you for your passion, curiosity, and generosity to help make European train travel accessible to the many; this is what makes our online community truly special. None of it would have been possible without

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raviurao
1 year ago
N
Railmaster
NanjaRetired Community Manager
published in News and announcements

Information board: Travel disruptions in EuropeUpdate

Start your Interrail trip well-prepared and find out if there are any travel disruptions in Europe. We do our best to keep track of any strikes, construction works or other issues related to the train network that might affect your trip. 

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Full steam ahead
11 months ago
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