News and announcements

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  • 70 Topics
  • 328 Replies

70 Topics

Camilo.
Camilo.Eurail Moderator
published in News and announcements

⚠️24-hour strike in Germany disrupts rail traffic!

The German national train driver's union has announced strike action starting from the evening of Thursday 7th December until the end of Friday 8th December. The train strikes will impact DB's long-distance, regional and S-Bahn services across the country, and international trains going through Germany might also be affected. For more details, read the strike notification on the DB website. DB recommends travelling earlier in the day on 7th December or postponing your journey to after the strike period to avoid inconvenience. Please check the DB timetable shortly before the departure of your planned journey for up-to-date information. For international trains that are not operated by DB, we suggest checking the website of the specific train carrier before emarking on your journey. Delay compensation: Interrail travellers with an activated day for any of the affected dates can request compensation here.

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Camilo.
1 day ago
Camilo.
Camilo.Eurail Moderator
published in News and announcements

⚠️Heavy snowfall in Southern Germany disrupts rail traffic!

The German National Railways have informed that rail traffic will be impacted with delays or cancellations in Southern Germany until Tuesday, 5th December due to heavy snowfall and the onset of winter. In addition, DB long-distance services are not expected to run on the following routes until Tuesday:Munich – Salzburg Munich – Innsbruck Munich – Lindau/ZurichEven after the resumption of operations on the affected routes, it is likely that limited train service will be possible due to the major weather-related restrictions. DB expects a very high capacity utilisation of the trains and continues to recommend postponing journeys to and from Munich. For more information, check the DB website. We suggest checking the DB timetable shortly before the departure of your planned journey for up-to-date information. 

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Camilo.
4 days ago
Sarah W
Sarah WCommunity Manager
published in News and announcements

Important promotion Pass validity update

Dear Community ,We are aware of a recent email you have received mentioning a 6-week expiry for your Passes purchased during the Black Friday promotion.Please disregard that information, and rest assured your Pass will only expire if not activated by June 1, 2024. There's still plenty of time to take your journey that makes a difference! For more information, please check the Pass conditions at Eurail and Interrail. We apologise for the confusion caused, and hope you enjoy your travels.   

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Full steam ahead
6 days ago
Sarah W
Sarah WCommunity Manager
published in News and announcements

⚠️ Train strikes in UK: 1–9 DecemberTrain disruptions

Due to industrial action, the national locomotive workers union in the UK has announced strikes that will impact rail networks across the country from 1st to 9th December. The union has also implemented an overtime ban in the period.As each rail operator would be striking on different dates, please have a look at the strike notification on the National Rail website for more details and the up-to-date strike schedule. We also recommend checking the National Rail timetable for the latest train schedules and departure times shortly before your planned journey. Delay compensation: Eurail travelers with an activated day for any of the affected dates can request compensation here.

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Sarah W
8 days ago
Sarah W
Sarah WCommunity Manager
published in News and announcements

Make a difference with your next rail journeyPromotion

Help us make a positive impact by purchasing a Pass through our Save and Donate promotion. We’re donating 10€ to The Intrepid Foundation for every Pass sold.By purchasing a pass with this promotion you will also help us make a difference by traveling with purpose in the following ways.·Reducing your emissions by travelling by train.·Traveling before peak season, minimising the impact of over-tourism.·Helping fund the work of the European partners of the Intrepid Foundation.·Slowing down and spending quality time at destinations, building meaningful connections with the places you’ll visit.Learn more about the promotion and our partnership with the Intrepid Foundation, here.

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Sarah W
22 days ago
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MukhammadEurail Employee
published in News and announcements

Share your story with usSurvey

Hi everyone!Here at Interrail/Eurail, we’re celebrating a pretty exciting milestone: one million passes sold in 2023! We’re so grateful you chose to explore Europe by train. And now, we're developing a new series of stories designed to put a spotlight on you and your incredible adventures.Maybe you took the train to San Sebastian and surfed your biggest waves yet. Or maybe you crossed four separate borders to give your grandchildren a hug. Maybe you fell in love with a fellow explorer on a trip to Vilnius – or fell in love with solo travel as you wandered the streets of fair Verona. Maybe you hopped on a long-distance train for the first time. Or maybe this year marked your fifth – or fifteenth – train adventure.We want to hear your favourite stories from your Interrail/Eurail trip. What surprised you, thrilled you, warmed your heart, and left a long-lasting impression? If you’d like to share the story of your train trip with us and fellow train travellers, please fill out the survey b

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M
1 month ago
Sarah W
Sarah WCommunity Manager
published in News and announcements

Looking to meet fellow explorers on your next rail trip?New Group

We are excited to announce the launch of our Find a Travel Buddy Group! Are you looking for a travel companion? Someone, to explore new destinations with on your rail trip? Look no further! Our travel group is here to help connect like-minded adventurers from around the world. Whether you're a solo traveler seeking companionship or simply want to meet fellow explorers, this group is for you.To join our Find a Travel Buddy Group, please note that you must be 18 years or older and be travelling with a Eurail or Interrail pass. This ensures a safe and enjoyable experience for all participants. Request to join, here. 

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Sarah W
1 month ago
Sarah W
Sarah WCommunity Manager
published in News and announcements

Eurostar and Thalys have become one!News

Eurostar and Thalys have become one! Eurail/Interrail Passholders can still travel on the same high-speed network of red and blue trains, but now with one new-look Eurostar brand. ✨Whether your Global Pass takes you from Rotterdam to London, Antwerp to Paris or Brussels to Cologne, you’ll travel by Eurostar.P.S. You’ll still need to book your reservations in advance!

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Sarah W
1 month ago
Camilo.
Camilo.Eurail Moderator
published in News and announcements

⚠️Train strikes in Belgium

The Belgian National Railways have announced strike action between 5th–7th December. The train strikes will impact rail networks and travellers across Belgium. As there will be alternative train services operating, we recommend checking the SNCB timetable one day before the departure of your planned journey for up-to-date information.  Delay compensation: Interrail travellers with an activated day for any of the affected dates can request compensation here.

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Camilo.
4 days ago
Camilo.
Camilo.Eurail Moderator
published in News and announcements

⚠Strike SNCF

Hello everybody!Train traffic will be disrupted on the SNCF network from Thursday 30 November at 19pm to Saturday 02 December in the morning due to a national industrial action by the Network Manager.We invite you to check the circulation of your trains and connections the day before from 17:00 p.m. on SNCF CONNECT or the mobility app of your choice.Stay informed in real time about SNCF Voyageurs "New window"and your usual channels.

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Camilo.
8 days ago
Camilo.
Camilo.Eurail Moderator
published in News and announcements

⚠️ Train strikes in Germany

Due to industrial action, a rail union in Germany has announced train strikes that will impact train networks across the country from Wednesday, 15th November, 10 PM, up to and including Thursday, 16th November.  Please read the DB strike notification for more information. If possible, we suggest not using an active travel day for travel within or to/from Germany on the strike dates. As there will be limited train services operating, we recommend checking the DB timetable shortly before the departure of your planned journey for up-to-date information.  Delay compensation: Interrail travellers with an activated day for any of the affected dates can request compensation here.

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Camilo.
22 days ago
Camilo.
Camilo.Eurail Moderator
published in News and announcements

⚠️ Storm Ciarán disrupts train travel in UK, FranceTrain disruptions

Severe weather with heavy rain and strong winds due to Storm Ciarán may impact your train journey across large parts of the United Kingdom, and France from Wednesday, 1st November to Friday, 3rd November, causing severe delays and train cancellations. The UK national weather service has also announced Yellow and Amber weather warnings for the storm. For more information on the trains and routes affected, please read the disruption notification on the National Rail Website. Please refer to the "Ticket Validity and Refunds" section in the notification on more details about requesting a refund or exchange with the carrier in case of an impacted journey. We recommend checking the National Rail timetable for real-time information shortly before embarking on your planned journey.  In France, most trains will be cancelled from Wednesday, 1st November at 10 PM and during the day on Thursday, 2nd November in the administrative regions of Normandie, Bretagne, Pays de Loire, Hauts de France and C

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Camilo.
1 month ago
Sarah W
Sarah WCommunity Manager
published in News and announcements

⚠️ Train traffic severely disrupted around/through Hannover, GermanyTrain Disruptions

The German national railways have notified that train traffic around Hannover is currently severely disrupted because of an accident. It is not yet clear when traffic will be back to normal. The following train lines are affected:Cologne – Wuppertal/Düsseldorf – Dortmund – Bielefeld – Hannover – Berlin Amsterdam – Osnabrück – Berlin Regional trains around HannoverFor more information, please check the DB notification (page in German only). If your planned train journey is affected, please contact DB (page in German only) for a full refund on your seat reservation. Also check your passenger rights (page in German only) for more details.  Please note that our rail planner is not up to date and only shows static data. For real time travel information, please check the DB timetable shortly before departure.

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Sarah W
2 months ago
M
MukhammadEurail Employee
published in News and announcements

⚠️ Athens-Thessaloniki rail services in Greece will be unavailable for the foreseeable futureTrain disruptions

Storm Daniel caused devastating floods in parts of Greece, especially in the Thessaly region. The railway line between Athens-Larissa-Thessaloniki is severely damaged, and it will take a long time before trains can operate again.  Roads will be repaired faster; however, no replacement buses are possible for the Athens-Larissa-Thessaloniki rail service. Train service on the Larissa-Thessaloniki part of the line may resume before full service (Athens-Thessaloniki) is reinstated. For the most up-to-date information, please check https://www.hellenictrain.gr/en/announcements and HELLENIC TRAIN ticketing for more details about journeys in Greece.

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2 months ago
Camilo.
Camilo.Eurail Moderator
published in News and announcements

⚠️ Storm Hans - Disruptions in Norway

Because of Storm Hans on the 23rd of August, the main railway line between Oslo and Trondheim is still closed.  A bridge collapsed between Lillehammer and Dombås, which means that it will take a long time before normal traffic can resume The situation is partially covered by rerouted trains and partially replacement buses, affecting multiple railway lines For detailed information, please check Changes in train traffic - SJ Norge and Entur strengthens customer support after extreme weather "Hans" | About Entur A temporary timetable has been released until the 9th of December Please be aware that our timetable is up to date with static train times, but always check SJ Norge or Entur for real-time informationLinks to take into account:sj.no/en/train-traffick/

470
Camilo.
2 months ago
Sarah W
Sarah WCommunity Manager
published in News and announcements

Thanks for sharing your experience with us!

We want to give a special shoutout to @MartijnV @soveas @Lorenzo.f15 @CatyRoss @polyman & @JonK  for joining our internal online lunch and learn series. Our team really enjoyed learning about your experiences and how we can improve our app, website, and Pass.Some of the session's highlights included learning about @CatyRoss’s passion for making rail maps. They're really cool! Switzerland is her favorite destination to Euraill/Interrail and you can check out her map, here. Another highlight was learning about the deep dive rail exploration into Eastern Europe by @MartijnV. Read his super interesting posts on alternative border crossings here and here.We plan to have more opportunities to involve our community in the future. If helping Eurail improve is your cup of tea, then join our Innovation Train Group here. This group is open to our customers who want to participate in fun, informative, and impactful user tests.Not only will you help us improve our products and services with you

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Sarah W
3 months ago
Sarah W
Sarah WCommunity Manager
published in News and announcements

⚠️ Several railway lines disrupted in the AlpsTrain Disruptions

The French national railways has announced that rail traffic between Modane and St-Michel-Valloire will be disrupted for the coming weeks due to a landslide that was reported in the French Alps on 27th August. This would impact train journeys on the route between Paris – Turin – Milan. Read more about it on the SNCF website. If you were planning to travel on the impacted route, we recommend using an alternative route via Zurich. Please note that the route from Paris – Zurich – Milan is currently facing a delay due to the closure of the Gotthard Tunnel in Switzerland (check post below for more information). Please make sure to check the SBB timetable shortly before departure of your planned journeys for up-to-date information. Additionally, due to weather conditions, multiple railway lines in the Alps are currently disrupted in Austria, Switzerland, and Italy. Please check the ÖBB website for updated information to see if your planned journey will be impacted for travel in Austria. Ther

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Sarah W
3 months ago
Sarah W
Sarah WCommunity Manager
published in News and announcements

⚠️ Train derailment in Swiss Gotthard tunnel on route Zurich – MilanTrain disruptions

The Swiss National Railways has announced that a freight train derailment on 10th August in the Gotthard Base Tunnel located on the route between Zurich to Milan has caused severe track damage. SBB expects that the tunnel will only be available for passenger train travel from the beginning of 2024.  As a result, direct international trains will now take the scenic route across the mountains instead of the tunnel, resulting in 1 hour longer travel times. For this reason, SBB recommends catching a 1-hour earlier train from Zurich so as to not miss any further connecting trains. The following routes are the direct international Eurocity routes:Eurocity Zurich – Lugano – Milan/Verona/Venice/Genova Eurocity Basel – Luzern – Lugano – MilanFor all other international and domestic connections, there are hourly direct trains from Zurich to Chiasso taking the scenic route instead of the tunnel. In Chiasso, one can change trains for destinations such as Lugano, Como, Milan, and Bologna. In additi

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Camilo.
3 months ago
Sarah W
Sarah WCommunity Manager
published in News and announcements

⚠️ Storm Hans in Norway and SwedenTrain disruptions

The Norwegian and Swedish weather services have announced that Storm Hans is causing heavy rain and severe thunderstorms, seriously impacting railway networks across Sweden and Norway since 7th August.  In Norway, as a result of the storm, all trains on Dovrebanen, Rørosbanen, and Raumabanen have been cancelled by SJ Norge with no alternative transport. Find out more about this on the SJ Norge website. We recommend checking the Entur website and the following train operators shortly before your planned journey to see if your route is affected:VY  Go-Ahead Several train services in Sweden have also been delayed or cancelled with no alternative transport arrangement. We recommend checking the SJ timetable shortly before embarking upon your planned journey for up-to-date information. If your planned travel in Sweden has been disrupted because of the storm, you can rebook your journey to another day, free of charge, or cancel and receive a refund on the SJ website.

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Sarah W
3 months ago
Sarah W
Sarah WCommunity Manager
published in News and announcements

⚠️ Severe weather impacts train services in SloveniaTrain disruptions

The Slovenian National Railways has announced that heavy storms and flooding have severely impacted train services across Slovenia since 6th August. Some routes in Croatia and Southern Austria have also been affected.Rail replacement buses and alternate train services have been deployed on certain routes. For more information on train delays and alternate transportation on domestic routes, please check the SZ website. To check which international routes have been affected, please have a look at the OBB website. We also recommend checking the SZ timetable for domestic travel and the OBB timetable for international travel shortly before your planned journey for up-to-date information.  

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3 months ago
Sarah W
Sarah WCommunity Manager
published in News and announcements

Join our Innovation Train Group and earn discounts and prizes! 🎉

We are thrilled to announce the winners of last weeks Innovation Train prize draw! Congratulations to @Thierry 70 & @Amsel , each of whom have won two free 2nd class 7-day Eurail passes.Do you want a chance to win two free passes as well? Join our Innovation Train Group, here. This group is open to our customers who want to participate in fun, informative, and impactful user tests.Not only will you help us improve our products and services with your feedback, but you will also get a sneak peek at the products we are working on and have the opportunity to earn badges and rewards. Read more about our rewards program here.Hope to see you over there! 

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jdnichollsc
4 months ago
Sarah W
Sarah WCommunity Manager
published in News and announcements

Pass holders can now book seat reservations in Norway online!Product Update

We've got some great news for you: booking seat reservations in Norway just got a whole lot easier! Thanks to Entur's updated reservation system, Eurail/Interrail Pass holders can now book seat reservations online.🎉So if you're planning a trip to Norway and want to book your seat reservations, you're in luck! The process is now much simpler than before. Just follow the instructions provided here and you'll be good to go!

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4 months ago
Sarah W
Sarah WCommunity Manager
published in News and announcements

Book seat reservations on select Spanish trains via our reservations system 🇪🇸Product Update

We are excited to announce that you can now book seat reservations for high-speed trains in Spain via our reservations service! After a lot of hard work, we are proud to bring you this big improvement. 👏🏻 You can now book AVE, Euromed, and Alvia trains through our reservations system and receive an e-ticket. We hope this makes travel planning easier and more convenient for you.  Stay tuned because we will be continuing to add more trains to our reservations service soon. Happy travels!

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Joelsurf
1 month ago
Sarah W
Sarah WCommunity Manager
published in News and announcements

Welcoming two new moderators on board!

👋 Hello and welcome to our two new moderators, @St Kristoffer and @Olga934. We're thrilled to have them on board to assist in keeping our community running smoothly.*We wanted to remind you that while our moderators are always happy to help with any questions or issues that may come up, the Community is not an official support channel. If you require customer support:First visit our knowledge base, hereIf you can’t find the answer to your question then ask our Support Agents, hereOur moderators will do their absolute best to assist with any urgent requests or issues that require additional support.Thank you for being a valuable part of our community!

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5 months ago
Sarah W
Sarah WCommunity Manager
published in News and announcements

Eurail welcomes the European Sleeper to our rail network 💤🚂

Imagine boarding in Brussels and waking up in Berlin with a whole day of exploration in front of you. From July 1st as a Pass holder you can include the latest night train on your Eurail/Interrail rail adventure by booking a seat reservation directly via the European Sleeper website. The train runs between Brussels and Berlin with 8 stops along the way including Antwerp, Rotterdam, Amsterdam, and Deventer.   By including a journey with the European Sleeper in your itinerary, you can cover large distances, like Edinburgh to Berlin for example, and only use one of the travel days included in your Pass.   Who is this new train on the tracks?  European Sleeper is a new Dutch-Belgian rail cooperative organisation focusing on sleeper trains. At the end of May 2021, European Sleeper raised €500,000 in starting capital within three months by selling shares to over 350 small investors from various countries in Europe and beyond. In 2022, an amazing €2,000,000 in shares were sold. This has creat

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Full steam ahead
5 months ago
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