Terms and Conditions & Privacy Policy


Eurail Community Terms of Use


What is the Eurail community

The Eurail community aims is to offer a space where people who are passionate about our products can support and inspire each other by sharing information or advice. Eurail does not intend to intervene or influence the discussion unless it concerns the netiquette and basic rules of the community. 

The Eurail community is located at http://community.eurail.com (hereinafter the “Eurail Community Site”) and is operated by Eurail BV (hereinafter “Eurail”), a Dutch corporation listed in the Utrecht Chamber of Commerce register under number 30206952, and whose registered office is located at Leidseveer 10, 3511 SB Utrecht, The Netherlands.

The present terms of use (hereinafter the “Terms”) shall rule the access to and use of the Eurail Community Site by unregistered visitors (hereinafter the “Visitors”) and registered users (hereinafter the “Users”).

By using the Eurail Community Site, Visitors and/or Users agree to abide by these Terms. In the event any Visitor and/or User does not have the capacity to agree to these Terms (this means that he/she is not of the legal age required or is under any legal protection measure such as legal guardianship), such Visitor and/or User warrants that he/she has parental authorization or such authorization required from their legal guardian giving him/her the permission to use the Eurail Community Site.
1. General code of conduct

Our community is there for everyone, however we want to make sure that the community offers a positive experience for all visitors. Therefore these general guidelines have been established. Should there be any questions or issues, please let us know via a mail to community@eurail.com.

We are here to help. If you are new to the Eurail Community and are unsure about anything, just ask! The Eurail moderators and other users are happy to help. 

Be friendly. Users must treat one another with respect. Users will not post any racist, insulting, sexist, discriminatory, threatening or otherwise insulting comments, will not use coarse language, make inappropriate jokes or otherwise harass other users. 

Stay on topic. Please do not change the subject of a discussion to something not intended by the original poster. Any off-topic posting or “hijacking” of threads will result in content being removed and ultimately can cause users to be denied access to the community.

Keep it spam-free. The Eurail Community is provided as a service to Eurail/Interrail customers (to be) and is not intended for the promotion of third party services, products, websites, or organizations. Please refrain from posting content that would constitute advertising, junk mail, spam, chain letters, or any other form of unauthorized solicitation.

Keep it legal. User may not post any material (i) that would infringe on any patent, trademark, copyright, or other proprietary rights of any party or disclose any trade secret (or other confidential information), (ii) that contains software viruses or any other computer code or files that are designed to disrupt, damage, or limit the functioning of any software or hardware, or (iii) that is deemed to be illegal by any local, state, federal, or international law.
Be careful. Most people are happy to help out on The Eurail Community, but remember that their advice is theirs only and that you are responsible for deciding whether or not to follow it. If the advice given by a user sounds wrong or risky to you, do not try it. In particular, if any user asks you for personal information, (telephone numbers, account number, address, password or credit card number), do not provide it.

Moderator actions. The Community Team reserves the right to change or remove content or to restrict access to individual users, should it be regarded as necessary. It is not allowed to discuss any Moderation actions in public, should you disagree with an action taken then please contact a Moderator or the Community Manager via private message.

 2. Cookies

A cookie is a small piece of information that is stored on your computer as a file. Cookies enable us to recognize your computer on a subsequent visit. Cookies do not store personal information. We need your permission to use cookies.

International Site Use
 All community content is available in English, at http://community.eurail.com. The Eurail Community may not be helpful or relevant to all international customers. 

How we use cookies
The Eurail Cookie Policy is defined in our Privacy Policy. You do not need to have cookies turned on to view forum postings. However, with cookies turned off or if you do not accept the cookie from the forum, you will not be permitted to sign in to The Eurail Community to post content or respond to postings.

Information we obtain from cookies are used to analyze our community. We use this data to adjust the community to your personal preferences. Finally, when sending information about our products and services, we can take your previous interest for certain pages into account.

Cookie settings
 You choose which cookies you want to allow. If you have an account you can adjust your choice in your profile settings. If you do not have an account, you can change your cookie settings by deleting them via the internet options of your browser and visiting the community again. You will then be asked to choose your settings again. There are 3 settings: Basic, Normal and Complete.

•           Basic: Functional

•           Normal: Functional + analytics

•           Complete: Functional + analytics + social media + embedded videos

Refuse cookies
 Don't you want to use cookies at all? Visit the help pages of your browser to turn off or reject cookies. Be aware, it is possible that not everything works or is displayed correctly when refusing cookies.


3. Tracking / Analytics

 We collect browsing data from you to continuously improve your experience. We will not spam you nor sell it to other parties.


4. Access to and availability of the Eurail Community Site

The Eurail Community Site can be accessed up to 24 hours a day and seven days a week, within the limit of the Terms.

In addition, EURAIL has the right to temporarily remove access to the Eurail Community Site, without prior notice or compensation, where necessary to carry out maintenance due to technological developments or ensure continuity of the Eurail Community Site. EURAIL is also entitled to shut the Eurail Community Site down permanently with no compensation payable. Any permanent shutdown of the Eurail Community Site will be notified via the same Eurail Community Site.

Access to Password Protected/Secure Areas
 Access to and use of password protected and/or secure areas of the website is restricted to authorized users only. Unauthorized individuals attempting to access these areas of the website may be subject to prosecution.

Access and registration to the Eurail Community Site. Limited use of the Eurail Community Site by Visitors
Visitors may only access the content that has been made available in public sections of the Eurail Community Site.

Visitors cannot publish content, nor interact with Users, EURAIL’s moderators, or EURAIL customer care service.

To get unrestricted access to all the content and features of the Eurail Community Site, Visitors have to register themselves by following the registration procedure.

Registration to the Eurail Community Site
In order to get unrestricted access to all the content and features of the Eurail Community Site, a Visitor must:

1.         create a User name on the Eurail Community Site;

2.         read and accept these Terms;

3.         login with their email address and password;


1.         login with Facebook;

If so desired, the User can also complete the specific profile settings information in the section “Settings” of the “My Profile” page of the User’s account on the Eurail Community Site.  

The User certifies the accuracy of the information given to EURAIL for his registration and agrees to notify EURAIL about any modification.

Use of the Eurail Community Site by Users
Users of the Eurail Community Site shall be able to:

•           consult a forum, participate to a forum through posts, reactions and comments;

•           post images, links, and other content in the conditions set forth in these Terms.

•           interact with Users and/or EURAIL’s customer service through comments and/or private messages;

 5. Visitors’ and Users’ liability

a)         The User is solely liable for any messages, content, external link or information published by him on the Eurail Community Site. EURAIL is considered as an Internet service hosting provider only and cannot be held liable for the messages, content, external link(s), or information published by the Users on the Eurail Community Site over which EURAIL has no control or supervision at the moment of their publication.

So as to avoid being held liable, the User expressly agrees to ensure that any message, content, external link, or information published by him on the Eurail Community Site complies with the following (but  not limited) requirements:

Such message, content, external link, or information, shall not:

•           infringe any third party intellectual property rights; therefore, the User agrees not to publish content on the Eurail Community Site that is protected under copyright law, a registered trademark or more generally any content protected by any other intellectual property rights held by third parties without the prior consent of the owner or owners of the said rights;

•           contain any computer virus able to interrupt, destroy or affect the Eurail Community Site’s features; 

•           celebrate crime or criminal behavior or contain illegal or threatening messages or content of a pedophile, pornographic, defamatory, obscene, hateful, racist, anti-Semitic, xenophobic, revisionist nature or contrary to public order and good manners; 

•           infringe the right to private life or promote disrespect for human dignity; 

•           encourage violence, fanaticism, crime, suicide, hate linked to religion, race, sex, sexual preferences, ethnicity; 

•           harass other Users; 

•           promote or encourage any criminal activity or enterprise; 

•           request, collect, and/or disclose any personal information of any User of the Eurail Community Site for any purposes; 

•           transmit email chains, mass unsolicited emails, instant messages, advertising messages and spam messages; 

•           contain any advertising and/or canvassing in order to offer products and/or services to sell through the Eurail Community Site; 

•           contain any addresses or Internet links transferring to external website whose content violates any law and regulation in effect, infringes third party rights or is in breach of the Terms.

 b) The User agrees not to use any automated system such as scripts for the purpose of following Users, posting comments, and/or sending messages.

c) The User is solely responsible for keeping his password safe and confidential; he further undertakes not to disclose his password at any time to any other User or use the account, name or password of any other User.

d) Should a Visitor or a User be in breach of the legislation or infringe any third parties’ rights, EURAIL would be within its rights to provide any information enabling or facilitating the identification of the offender at the request of any legal authority (courts, administrative authorities, and police forces).

Suspension and/or cancellation of a User’s account by EURAIL
Without prejudice to any damages that EURAIL may claim, EURAIL reserves the right to suspend access to the Eurail Community Site by a Visitor or a User and/or delete his account on the Eurail Community Site without notice nor compensation, in the event the Visitor or User does not comply with the Terms and especially: 

o          has not yet turn into the legal age required to participate to Eurail Community 

o          infringes the Intellectual Property rights of EURAIL or any third-party,

o          bypasses or attempts to bypass the technical measures of protection set up by EURAIL,                                      

o          uses multiple simultaneous connections to the same account or attempts to do so,

o          provides false information at the time of his subscription to the Eurail Community Site,

o          has activities prejudicial to EURAIL’s commercial interests.

Eurail retains the right to remove content and limit users' access
 Eurail does not generally edit, monitor or pre-screen content posted by users on The Eurail Community. However, Eurail retains the right, at its sole discretion, to limit any users' access to The Eurail Community and to remove material that, in Eurail' sole judgment, does not comply with these Terms of Use, or that is otherwise inappropriate, harmful, objectionable, or inaccurate. Moderators may take any action they deem necessary in their own judgment to support the Terms of Use. Such actions may include editing or deleting material and temporary or permanent banning of individual users.

To report violations, please use the Report Inappropriate Content feature or contact the Eurail Community moderators at: community@eurail.com. Please include the message board name and a link to the relevant post.

Private messages and moderator actions
Moderator actions and the contents of private exchanges with moderators, staff members and administrators should not be shared or discussed on the public forums. Such material will be removed by moderators. If you have questions or comments regarding moderator actions, contact the forum administrator, staff or moderators through private message or by sending an email to community@eurail.com.

Disclaimer of Warranties and Limitation of Liability
 Users like you provide much of the material on the Eurail Community. Such third-party content is the sole responsibility of the person originating the material. Eurail does not control and is not responsible for this third-party material.

All information provided on The Eurail Community is provided "as is" without warranty of any kind, either expressed or implied. Eurail does not warrant or guarantee the accuracy, reliability, completeness, usefulness, non-infringement on intellectual property rights, or quality of any material in the community, regardless of the source of the material. Eurail and its suppliers will not be liable or responsible in any way for any content on The Eurail Community, including, but not limited to, any errors or omissions in the material, or for any losses or damage of any kind incurred as a result of the use of or reliance on any material.

Disclaimer of Liability on the Functionalities and Accessibility of Eurail Community
The Visitor or User declares that he has been informed of the scope and limitations of the Internet network.

As a result, EURAIL disclaims all liability for any malfunction in accessing the Eurail Community Site, in the speed at which web-pages load, open and can be read, the temporary or permanent inaccessibility of the Eurail Community Site, and the fraudulent use by third parties of the information provided on the Eurail Community Site.

Therefore, it is the Visitor’s or User’s duty to protect his personal data and information or other equipment and hardware against any form of intrusion and/or virus contamination, for which EURAIL can never be held liable. EURAIL can never be held liable of any malfunction of or damage caused to the Visitor’s or User’s equipment.

More broadly, EURAIL disclaims any liability if a breach of any obligation results from acts of nature, forces, or causes beyond its reasonable control, including, without limitation, Internet failures, computer equipment failures, telecommunication equipment failures, other equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, floods, storms, explosions, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals, non-performance of third parties, or fluctuations in heat, light, or air conditioning and more broadly any unstoppable and unforeseen event which prevents orders being carried out successfully.

EURAIL disclaims all liability should it transpire that the Eurail Community Site is incompatible with certain items of equipment and/or features of the Visitor’s or User’s equipment.

The Visitor or User is solely liable for his use of the Eurail Community Site and cannot hold EURAIL liable for any claim and/or proceedings against him. The Visitor or User shall be responsible for any claim, complaint or objection and more broadly any proceedings brought against EURAIL by a third party in relation to his use of the Eurail Community Site.

Finally, EURAIL disclaims any liability regarding the use or inclusion by any User or Visitor of any external hyperlinks on the Eurail Community Site, and which may link to other websites that are not owned or controlled by EURAIL. EURAIL has no control over, and assumes no responsibility for any content, privacy policies, or any rules of third party websites and is not liable for any loss or damage which may be incurred by any User or Visitor as a result of the availability of any external resources through such external hyperlinks.

 6. Intellectual Property

 The general structure of the Eurail Community Site and all elements composing it (to the exclusion of content provided by Users) such as but not limited to the logos, domain names, and their associated elements such as but not limited to photos, images, texts, visual packaging of any elements, are the exclusive property of EURAIL and/or its licensors. These elements are protected by intellectual property laws. Users may access and use these elements for the purpose of using the Eurail Community Site, in accordance with the Terms.

Any use of all or part of the Eurail Community Site and/or the elements composing the same (as described above), by any means, without the express consent of EURAIL, is forbidden and shall be treated as tantamount to infringement which is punishable by law.

Any hyperlink to the Eurail Community Site and use of the “framing” technique (programming technique offering the possibility to divide browser windows into different independent frames in order to display the content of an external website) or the “in-line linking” technique (programming to make one element extracted from another site disappear into a web-page, which saves storage space on the hard drive where the Eurail Community Site is hosted and enables to hide the initial content of which the element is part from an uninformed user) is strictly prohibited.

Limited License
 Eurail hereby authorizes Users to copy materials published by Eurail on this website solely for non-commercial use within your organization in support of Eurail products. No other use of the information is authorized. In consideration of this authorization, Users agree that any copy of these materials which Users make shall retain all copyright and other proprietary notices in the same form and manner as on the original. Except as specified above, nothing contained herein shall be construed as conferring by implication, or otherwise any license or right under any patent, trademark , copyright or any other intellectual property right of Eurail or any third party. VISITORS OR USERS ARE NOT PERMITTED TO MODIFY, DISTRIBUTE, PUBLISH, TRANSMIT OR CREATE DERIVATIVE WORKS OF ANY MATERIAL FOUND ON THIS SITE FOR ANY PUBLIC OR COMMERCIAL PURPOSES.

Content included on this site and provided by or on behalf of Eurail (including but not limited to text, graphics, logos, images and forum posts) is the exclusive property of Eurail. By submitting your content to the Eurail Community you hereby grant to Eurail a worldwide, perpetual, irrevocable, royalty-free and fully-paid, freely transferable, sub licensable (through multiple tiers) right to exercise all copyright, publicity, and moral rights, in any media now known or not currently known, with respect to any content you provide to us in any public space on this website or in any email that you provide to us through this website or any other Eurail website. Please do not post content on the Eurail Community if you do not want to grant Eurail the abovementioned rights.

 The trademarks, logos and service marks ("Marks") displayed within The Eurail Community are the property of Eurail or other third parties. Users are not permitted to use these Marks without the prior written consent of Eurail or such third party which may own the Mark. "Eurail" and all Eurail product names are trademarks of Eurail BV.

Links to Third Party Sites 
 The Eurail Community may contain links to third party sites. Access to any other internet site linked to this website is at the user's own risk and Eurail is not responsible for the accuracy or reliability of any information, data, opinions, advice or statements made on these sites. Eurail provides these links merely as a convenience and the inclusion of such links does not imply an endorsement. Any links posted by you are subject to all terms and conditions like any other type of content posted to the Eurail Community. You may not post a link that directs users to any content or information that would constitute a violation of these Terms.

Amendments of the Terms
 EURAIL has the right to modify the Terms at its sole discretion. EURAIL will inform the User via email to the address given on the User’s account, of any amendments of the Terms at least 2 (two) weeks before they come into effect.

Where the User does not accept these modifications, he will be free to cancel his account on the Eurail Community Site as set forth above.

Invalidity of any clause
Should any of the clauses of the Terms be declared void or voidable for any reason, the other clauses will still apply without any modification.

Customer service
For any information or query regarding the Eurail Community Site, you can contact EURAIL by clicking the link http://www.eurail.com/support.

Jurisdiction – Claims and disputes
The Terms are governed by Dutch law.

Any claim relating to the application of these Terms of Use must be emailed to the EURAIL’s customer care service by clicking the link http://www.eurail.com/support, or sent by private message, to the Eurail Community team, for prompt processing.

In case of a dispute, the parties shall try to reach an out-of-court settlement. If no settlement can be reached, any claim regarding the validity, interpretation and/or execution of the Terms must be referred to the court in the jurisdiction of Utrecht – The Netherlands.


7. Privacy Policy

This section reflects EURAIL’s commitment to protect the Visitors’ and Users’ privacy and personal data collected and processed when using the Eurail Community Site (the “Data”).

EURAIL undertakes to comply with the European General Data Processing Regulation (GDPR) and Dutch Data Privacy legislation regarding the protection of privacy in relation to the processing of personal data.

Data collected
The Data collected and further processed are those:

a)         which are mandatory for either (a) the registration by Users to the Eurail Community Site or (b) the communications of such Users with the EURAIL’s customer care service. These Data involve as a minimum the User name, email address, date of birth and nationality and password; the date of birth is mandatory to ensure that the Users are older than 16. The nationality is necessary since we have two different products and brands which are used and offered depending on the nationality of the Users and we want to ensure that the Users have access to the right forums.
 b)         which are collected automatically while Visitors and Users use the Eurail Community Site, in particular technical data (such as the IP address of their computer or mobile device) and information relating to how they use the web-pages on the Eurail Community Site and its features, to the exclusion of any other data;
 c)         which Users may voluntarily provide on the Eurail Community Site in the “Settings” section of their profile page (hereinafter the “Settings Page”);

Purpose of the Data processing
The Data collected through the completion by the Users of the mandatory fields is required to enable the Users to register to the Eurail Community Site and benefit from its features.

More generally, the Data provided by the Users (whether mandatory or not) and the Data automatically collected from Visitors and Users on the Eurail Community Site are processed in order to:
 a)         personalize and improve the use by Visitors and Users of the Eurail Community Site,
 b)         ensure that the Users are older than 16
 c)         ensure that the Users are accessing the right brand/product forums according to their nationality
 d)         analyze and create statistics regarding the use of the Eurail Community Site,
 e)         enable EURAIL to send email notifications to the Users’ e-mail address with respect to their activity on the Eurail Community Site (for instance to confirm the creation of their account of the Eurail Community Site, notify when another User replied on a feed they have subscribed to, or if they received a private message). If Users do not wish to receive email notifications, they can change their account settings at any time by clicking the “Settings” section on their profile page.

The Data may also be kept for security reasons, in order for EURAIL to comply with EURAIL’s legal and regulatory obligations.

Data recipients / sub-contractors
Visitors’ and Users’ Data will not be shared with third-parties without their express consent.

However, Visitors and Users are hereby informed that such Data may be disclosed pursuant to a law, a regulation, or a decision by a regulatory or competent legal authority or, if deemed necessary, for the purpose of preserving the rights and interests of EURAIL.

Visitors and Users (as applicable) are informed that EURAIL may also transfer Data to its following sub-contractors:

a)         The company inSided for the sole purpose of (a) the hosting and storage of the Eurail Community Site and the Data contained in it (b) the management of the Eurail Community Site operation, (c) the management of the processing and dispatching of EURAIL’s notifications to the Users.
 b)         Where applicable, the company Zendesk for the sole purpose of (a) processing a User’s specific request by the EURAIL’s customer care service, and (b) send notifications from such service to such User.

Transferring the Data outside the European Union
Visitors and Users (as applicable) are informed that, as part of processing their Data, such Data may be transferred by EURAIL to companies’ servers located in a country outside the European Union, as follows:

The sub-contractor Zendesk’s servers are located in the United-States of America and Asia-Pacific (Tokyo and Sydney).

Data security
 EURAIL attaches great importance to the security of the Data and takes all appropriate steps to minimize the risks of loss, damage or unauthorized use of this Data.

Data storage
 The Data contained in the Eurail Community Site are stored only for the period of time strictly necessary to fulfil the aforementioned purposes.

Visitors’ and Users’ rights
 Visitors and Users have the right to access, correct, and to delete their Data on request, by contacting EURAIL through the “Help” section of the Eurail Community Site.

Data Collection Systems
 This section provides information on Visitor’s and/or Users’ rights and preferences regarding Data Collection Systems.

A “Data Collection System” is a cookie, beacon, tag, invisible pixel or any other system capable of storing and/or collecting information about the navigation of a Visitor’s or User’s terminal equipment (computer, tablet, etc.) and/or his activity on the Eurail Community Site.

Who places Data Collection Systems?
 Data Collection Systems may be placed either by Eurail, or by some of its subcontractors and/or partners.

Eurail and/or its subcontractor InSided only install the Data Collection Systems strictly necessary to the operation of the Eurail Community Site. These Data Collection Systems are used to notably memorize information relating to a User’s registration and/or connection, or Visitors’ and/or Users’ access to the Eurail Community Site and its features, to implement security measures or adapt the Eurail Community Site to a Visitor’s and/or a User’s device settings (language, operating system, etc.). These Data Collection Systems will also enable Users to access their personal settings on the Eurail Community Site.

Eurail, InSided, and Google Analytics may use analytical Data Collection Systems for the purpose of creating statistics regarding traffic and uses of the various components of the Eurail Community Site, to create studies in order to improve the Eurail Community Site and its features.

How can a Visitor and/or a User change their preferences?
At any time, a Visitor and/or a User can modify their preferences regarding Data Collection Systems.

In their browser settings, Visitors and/or Users can control whether Data Collection Systems are accepted or rejected on the Eurail Community Site, either occasionally or definitely. Visitors and/or Users should be aware these settings may modify their Internet browsing and their access to the Eurail Community Site and its features that require the use of Data Collection Systems, and Eurail accepts no responsibility resulting from the downgraded functioning of the Eurail Community Site and its features in the case a Visitor and/or User deletes Data Collection Systems necessary to the functioning of the Eurail Community Site.

Visitors and/or Users can also set their browser so that it sends a code to the Eurail Community Site indicating that such Visitor and/or User do not wish to be followed (the “Do Not Track” option). Visitors and Users can visit the following pages for more information:

Eurail uses Google Analytics. If Visitors and/or Users do not wish for Google Analytics to collect or use their information, they can opt out here: https://tools.google.com/dlpage/gaoptout?hl=en-US