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753 Topics

N
Railmaster
NanjaRetired Community Manager
posted in Ask the community

How the ''ask a question'' forum works

If you have a question and are not sure where to start, ask it here. We'll keep an eye on everything that gets posted here, and once something has been answered by the community or by us, we'll go ahead and move the topic to the right place, and mark it as answered.To find your topic back, click on your username in the upper right corner and click on "topics", or follow the link in the email we'll send you when you receive replies.

0
N
Railmaster
2 years ago
C
couline.roldanRail rookie
asked in Ask the community

Refund - Current Promo

Hi - I would like to know the refund for the on-going promo. I’m planning to purchase the promo ticket (with insurance - 100% refundable) since I don’t have my Visa yet.  But there’s a note that you can refund as long as its 6 months before the last activation date (Jun 1, 2024). But the 6 months is in Dec 2023. Does it mean it’s not 100% refundable?  Thanks in advance! 

3
C
1 minute ago
S
Keeps calm and carries on
StephanKeeps calm and carries on
asked in Ask the community

Booking Nighttrain reservation all together in one compartment (sleeper / couchette)?

Hi together!We, 4 persons (family, two adults, two children age 15), want to book a reservation for SJ nighttrain. Is it somewhere visible at INTERRAIL booking service (not SJ) that our places are together in one compartment?As far as I know, there are 2 and 3-bed 2nd class sleepers (not couchettes). So, I assume, that we will get 2x 2-bed sleeper compartments when booking. Or could it be, that there is booked 1x 3-bed and another person into another sleeping compartment by the INTERRAIL booking system?Other possibility, the couchettes. There are 4 and 6-bed couchettes. At INTERRAIL there is again the possibility to book the option for couchette. But it is not clear, if it is a private 4-bed compartment (so no one other could be with us) or an 6-.bed compartment, where maybe two other persons could be in the compartment. How can I achieve such a 4-bed compartment via INTERRAIL or is it not possible?Thank you for your help!Bye, StephanI

14
S
Keeps calm and carries on
39 minutes ago
H
Huanming.luRight on track
asked in Ask the community

Seat reservation refund for Spain

May I change the date of seat reservation ? I have got the seat reservation but want to change the date.

4
Camilo.
7 hours ago
L
lekiwi1900Rail rookie
asked in Ask the community

Pass not valid for Paris -> Bordeaux in June 2024?

Dear All -- This summer, our family of 4 travelled from Frankfurt am Main (Hbf) (Germany) to Bordeaux St Jean (France) via Paris Montparnasse in June/July 2023 without problems. So, I am about to buy a Eurail Global Pass for us again for the 2024 summer … but looking at our travel dates (i.e., Sunday, June 09, 2024) under seat reservations, the website reports that the pass is not valid for the leg between Paris → Bordeaux (i.e., “Pass not valid. Choose a different journey within the Pass network or buy a separate ticket for this journey.). Any advice? Thanks so much in advance! Christian & Co.

3
L
8 hours ago
Jenny Keys
Jenny KeysRail rookie
asked in Ask the community

activation

I have just bought interrail tickets for May 2024 two adults two kids. I want to activate passes asap in order to reserve Eurostar seats, however my children don't have passports yet (obviously they will when we travel). Is there a way to activate/reserve seats before they have passports? Worried they will all be gone by the time we receive passports!

2
Jenny Keys
1 day ago
R
RobsueRight on track
asked in Ask the community

Not all destinations listed - Is Eurail workable for me

I am travelling to Europe for the first time, flying into Rome and home from London. I am considering a Eurail, first class, 10 day travel pass, valid for 2 months. The hope is to see Florence, Cinque Terre, Milan (also Lake Como) , Venice, Fiume Veneto (near Pordenone), Vienna, Prague, Munich, Zurich, Lyon, Paris and London.I started using the Eurail travel planner and found that it can’t find many of the places I want to go. I know that some of the lesser towns (e.g. Lake Como) will probably mean a separate bus trip or hire car. However I need to know where the main train lines run so I can make sure I can get to places I need to get to, or how close I can get them, especially Fiume Veneto where I have family. I thought Eurail was linked to all train lines in Europe, but I am worried that it may not be ideal for my needs.Also, I am unsure if I am better off booking every accommodation and every train trip before I leave home, or is it easy enough to book train travel and accommodatio

14
ralderton
Full steam ahead
1 day ago
M
Mar MarNew aboard
asked in Ask the community

Train back to my homecountry

Hello,there’s a thing that I haven’t quite understood.When can I take my trip back home?Does it work automatically?Me and my friends are going to use up 4 whole days of our pass. We eant to take the outbound journey on the fifth day. Can it be done? Or do we have to take a night train for it to count?Thank you

1
ralderton
Full steam ahead
1 day ago
B
Bob555Rail rookie
asked in Ask the community

Why are all TER busses and trains unavailable on a route

Trying to book a train or bus from Montmelian to albertville on 7 Dec, but nothing is available?The same form Albertville to Bourg St Maurice station on 8 Dec.Is there something happening on these lines? Surely there must be an alternative?

4
R
Railmaster
1 day ago
K
krzychu12Rail rookie
asked in Ask the community

Active travel day needed for % discounted ferries?

Hello,Do I need to use a travel day in order to get the 30% discount on ferries (Norway), or can I save a travel day when I'm not using trains.Thanks

1
T
Full steam ahead
2 days ago
Wolfgang Mikol
Wolfgang MikolNew aboard
asked in Ask the community

Ticket

ich kaufe ein Ticket für jemand anders. Ich muss dazu allerdings eine, in dem Fall meine Emailadresse angeben, ich nehme, sie dient für die laufenden und aktuellen Infos für den Reisenden auch während der Reise. Jedoch muss die Emailadresse nach dem Kauf geändert werden. Geht das? Denn dann kann ich das Ticket quasi als Überraschung besorgen. Bitte um Auskunft, da der Bot eigentlich keine differenzierten Antworten hervorbringt, auch wenn die Frage umformuliert wird. LG

2
seewulf
Railmaster
2 days ago
J
Keeps calm and carries on
juliadbauKeeps calm and carries on
asked in Ask the community

check out for buying global pass

I am trying to buy a Global pass during the sale but the check out page won’t load and I have been trying to do it for hours .Any suggestions would be very welcome. Thanks!

5
J
Keeps calm and carries on
3 days ago
Anais Van Malderen
Anais Van MalderenNew aboard
asked in Ask the community

Details don't match on app - cannot add pass

Hello,  I cannot add my mobile pass to the app.. As my name is with an “ï”, I strongly think the app doesn’t recognize this letter. I need to take a train in 2 days. What should I do? 

3
R
Railmaster
3 days ago
V
Keeps calm and carries on
vikingKeeps calm and carries on
asked in Ask the community

Kolding - Ostrow Wlkp - Kolding

Hi, I tried to byu a ticket for 2 adulsts and 1 child , 6 yo, from Kolding to Ostrow Wklp in Pl and retur.I tried with dsb.dk they don`t sell tickets to Poland. Then I tried with to buy with pkp.pl and they don`t sell tickets to Dk. Then I tried with db.de and they only sell to Franfurt an Oder, altso the border with Pl. I even called 2 private companies selling tickets in Pl and they could not find anything.I am sure that there train from Kolding to Hamburg, then to Berlin then to Poznan then Ostrow Wlkp.But how to byu such a ticket, anyone could help?

11
V
Keeps calm and carries on
3 days ago
E
edwardf1939Rail rookie
asked in Ask the community

Adding Journeys to Moble Pass With NO Internet Connection?

I have added more than one journey to my Trip for the day and I want to wait until I arrive at the train station to decide which train journey to take and there is no internet (WIFI) access available at the station. Can I add a journey to my Pass without internet access?

4
R
Railmaster
3 days ago
M
mcatmooreNew aboard
asked in Ask the community

5 Day Gobal Eurail Pass and ferry

Confusion here: I read FREE ferry deck passage off the EURail benefits portal and booked a reservationhttps://benefitsportal.eurail.com/benefits/attica-group-greece-italy-superfast-ferries-in-cooperation-with-anek-lines/Global Pass holders are entitled to:International Lines:Free air seats or dormitories (where available) for 1st class Pass holders and free deck passage  for 2nd class Pass holdersDomestic Lines:30% discount on economy class:*The 30% discount is applicable only if holders have already completed a crossing in the Adriatic Sea routes with SUPERFAST FERRIES & ANEK LINEI booked a superfast ferry without believing it would use 1 of my 5 travel days. Nationality and type of pass were corrected(I’m not GB nor Interrail) after the reservation had been created by Superfast.It says I used a discount so if this was an interrail pass I allegedly wouldn’t use a travel day. However, it’s a Global EURail pass. No response from EURail and Superfast is unable to help. Ideas? 

2
R
Railmaster
3 days ago
W
wjputtRail rookie
asked in Ask the community

Currency change website

Dear Community Members,How do I change the currency on my account please?  It appears to default to Euros and this incurs a charge.  I would like to pay in UK pounds.All advice will be gratefully received.Many thanks & kind regards,  John 

3
R
Railmaster
3 days ago
R
ReisesuseRight on track
asked in Ask the community

Zugverspätung/ Ausfall

Hallo zusammen, Hier ist ein absoluter Neuling !Wir wollen demnächst vom Norden Deutschlands nach Verona und haben dafür einen Globalpass für 4 Tage besorgt. ( Kürzeste Zeitspanne im Pass und günstigste Variante vgl DB)Die Verbindung geht über Berlin und München. (eigentl.13h) Umstiegszeiten 1h +Was passiert, wenn wir aus nicht eigens verschuldeten Gründen am outbound day noch in  München "festsitzen" und nicht mehr nach Österreich oder Italien weiter kommen. Danke im Voraus

6
R
Railmaster
3 days ago
V
VeralmoRail rookie
asked in Ask the community

Border railway stations (France/UK – France/Belgium)

Hi there!I live in the South of France and wish to use the remaining travel days of my Interrail Pass to go either to Belgium or the UK but I’ve already use both my inbound and outbound trips.I wonder if there is an easy way to find the most suitable rail stations at the French border so that I can split the trip to pay the French part and use the Pass for the foreign part.Many thanks in advance for your tips!

4
R
Railmaster
3 days ago
Wout Junius
Wout JuniusNew aboard
asked in Ask the community

Proof of delay

Anyone experience a delay compensation request?I just discovered that the delay compensation starts @ 1 hour and i already have 3 different days of more than an hour delay. It is not clear what proof you need and what proof I can get a few days after the fact ( Does services like zugfinder count?). Does Interrail self find the delays?

3
R
Railmaster
3 days ago
Laika
Keeps calm and carries on
LaikaKeeps calm and carries on
asked in Ask the community

Language problem on the App

The app uses Spanish as default language. Even if somebody sends me a trip (link) everything is translated in Spanish?How do i change that??I find English difficult enough. I prefer Dutch.Please give an answer 🙏

4
R
Railmaster
3 days ago
M
mr.steve0708Right on track
asked in Ask the community

Booking seat reservations on an international train from France to Spain

I’ve seen several Q’s and Q’s on / around the topic of seat reservations for RENFE trains for interrail pass holders but I thought I’d try and get a definitive answer on my specific situation. I’m arriving in Nimes, France on 4/12/23 and hope to travel to Spain on the 09:00 Nimes to Madrid service on 06/12/23. Nowhere currently am I able to book an online reservation for that specific train, only trains later in the day which aren’t suitable timings-wise as I need to get to Cordoba from Madrid that afternoon.Is my only option to call SNCF, or use another service operator (DBahn?), or is it safe (or possible) to wait until I’m in Nimes and try and book a reservation at Nimes Station. Is it unwise to leave booking (or attempting to book) the reservation to literally one / two days before travelling or should I try and book well in advance?Thanks !

12
M
3 days ago
I
irjRail rookie
asked in Ask the community

Free bus travel in France

This may be a really simple question, but just want to double check! I saw that with the interrail pass in France, it’s eligible for free bus travel. Does this work in the same way as the trains do e.g. it’s only free if you use it on a day of travel? Or is it free all the time?Thank you :)

3
R
Railmaster
3 days ago
P
PaolaRight on track
asked in Ask the community

INFO ON THE MUNICH-BRUSSELS ROUTE

Hi,my name is Paola and I come from Italy. Among my passions are travel: when I can, I particularly like traveling by train, calmly admiring the various landscapes that follow one another while looking out of the windows.I'm organizing a train trip to Belgium with my family, but unfortunately I've become afraid of certain types of routes, which I've never had!Does anyone know if there are long tunnels along the Munich-Stuttgart/Nuremberg-Frankfurt-Cologne-Brussels route? I already know the ones up to Munich …Thanks in advance for the help.

13
P
3 days ago
S
Keeps calm and carries on
StraightMikkelKeeps calm and carries on
asked in Ask the community

Polen/Litauen/Lettland

Hallo  Ich will von Polen über Litauen nach Lettland immer in die Hauptstädte. Reise ich besser mit Tickets vor Ort kaufen oder mit Interrail . Gibt bei der BahnCard da Möglichkeiten auf Rabatt? Gruß 

1
T
Full steam ahead
4 days ago
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