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1500 Topics
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Railmaster
NanjaRetired Community Manager
posted in Ask the community
How the ''ask a question'' forum works

If you have a question and are not sure where to start, ask it here. We'll keep an eye on everything that gets posted here, and once something has been answered by the community or by us, we'll go ahead and move the topic to the right place, and mark it as answered.To find your topic back, click on your username in the upper right corner and click on "topics", or follow the link in the email we'll send you when you receive replies.

11990
N
Railmaster
3 years ago
X
Keeps calm and carries on
XufangKeeps calm and carries on
asked in Ask the community
Display language on Pass confirmation

I purchased an  Eurail Pass on Eurail official website and chosen English as the display language as always.However, the confirmation email sent to me is in Chinese. I logged into my account tried to generate a new one. All the same -  both the Payment confirmation and the Pass confirmation email are issued in Chinese? I tried to on different divides - nothing helps.Does anyone there know how can I change them into English?Thank you!

211
R
Railmaster
2 days ago
L
LouEganRight on track
asked in Ask the community
Global Pass activation and tickets

HiOkay going on a Chocolate/Cheese/Christmas Market adventure - weather may not be perfect but that’s what we’ve got available so this is when we are going. Switzerland and Germany 22/11-12/12.Have a  22 day 1st Eurail Global Pass that we are using to visit Just wondering about the tickets - Have added the pass to the App but not activated it until the day we leave. Have got many trips in the planner but haven’t got solid plans on times but just wondering once we activate the pass does it create tickets for those trips in my saved trip?Also I see many recommendations to download DB Navigator, SBB Mobile & Muj viak which I have done but can I connect this to my Global Pass or do I just use these to book a seat reservation?Plans22/11 Zurich24/11 Luzern29/11 Stuttgart (from St Gallen)1/12 Stuttgart - Nuremberg3/12 Nuremburg - Dresden5/12 Dresden - Berlin7/12 Berlin - Hamburg9/12 Hamburg - Cologne11/12 Cologne - FrankfurtWe would like to know which trips between cities to book a seat r

613
R
Railmaster
2 days ago
raviurao
raviuraoRight on track
asked in Ask the community
Refund

What are the refund charges for a Eurail Promo Global Pass Senior, 22 days Continous, 1st class (€670 -25%    = €503) if cancelled after the promption date of October 22 2024. Will the charge be 25€ if I purchased this pass at a promotional price of €503 today, October 19, 2024?

945
raviurao
2 days ago
Sofia Salvioli
Sofia SalvioliNew aboard
posted in Ask the community
Interrail- searching for a travel buddy

Hello, my interrail pass expires in Fabruary I would like to do some weekends abroad in November, for that reason I’m looking for a travel buddy I’m 20years old and I’m attending Bocconi university in Milan; I’m really outgoing and funny Let me now if someone would want to leave with me and spend great time exploring new city 

1012
M
6 days ago
M
Marco_New aboard
asked in Ask the community
From Italy to Spain

Hello, my name is Marco and I am new in the community. The question is about travelling to Spain from Italy. I don’t have a lot of time and I would like to visiti in three weeks just Spain and Portugal, and I noticed that the trains to go there are more expensive than a plane (around 20/30 euro). Do you think it would make sense to travel with the plane to spare money and time, and then activate the pass once I’ll be there? thank you

873
Marco Petrungaro
Keeps calm and carries on
7 days ago
P
pipooNew aboard
asked in Ask the community
Eurail or Interrail?

Hello, I am a German citizen but have lived in Indonesia for several years. This December I will go to Germany and Italy with my child. My child is a German and Indonesian citizen and lives in Indonesia. My question is, what ticket should I buy for me and my child. Eurrail or Interrail? Thank you, James

501
A
Railly clever
8 days ago
M
mcespinosaNew aboard
asked in Ask the community
Train Barcelona

Hola. Puedo usar mi Eurail global pass internamente dentro de Barcelona, quisiera ir al Tibidabo o Monserrat usando el pase. Gracias

361
R
Railmaster
12 days ago
M
mcespinosaNew aboard
asked in Ask the community
addition to another passenger

Hola. Cómo puedo añadir 2 more pasajeros en mi celular (global pass)

241
R
Railmaster
12 days ago
MicheleM
MicheleMRail rookie
asked in Ask the community
cant add journey to my pass because seat reservation is required

I have my rail pass and I purchased seat reservations and the supplement is included.  To use the pass I am trying to add my journey to the pass on the app.  The journey says seat reservation and supplement required and does not add. The toggle in my trip is grayed out. Can I just select use travel day and board with my seat assignment ticket that I printed?

1195
R
Railmaster
13 days ago
S
Shamsi4422New aboard
asked in Ask the community
any train

Hi i am planning my trip from Germany to Schweiz and then Roma my question is with global pass am I allowed to take all train like in Schweiz city train and bus or just from one country to another?Thanks in advance for helping 

622
BrendanDB
Full steam ahead
17 days ago
R
Keeps calm and carries on
rebublicKeeps calm and carries on
asked in Ask the community
Interrail 2025/ Reise noch offen

Hallo ZusammenFür dieses Jahr ist meine Interrailreise vorbei. Die nächste Interrail-Reise 2025 ist ihm Planung, aber ich habe mich noch nicht entschieden, aber folgende Städte möchte ich mit dem Interrail besuchen:Stockholm-Kopenhagen-Hamburg Budapest-Bratislava-PragWie ist es so mit dem Nachtzug ich gesehen habe es gibt 2 Nachtverbindungen 22.03/23.57 nach Stockholm welche würdet ihr empfehlen und wie sind die Preise Sitzplatzwagen, Liegewagen… was sind eure Erfahrungen… Lohnt sich eher 1./2. Klasse ….Bei Stockholm Kopenhagen Hamburg möchte ich gerne vermeiden, im Herbst Winter zu gehen, da es Schnee hat und kalt ist. Ich habe von vielen gehört mitte Mai Juni soll es recht warm sein was ideal wäre für mich frage ich oder eure Erfahrungen was daher die beste Reisezeit ist?Ich würde 5 Tage in Stockholm, 5 Tage Kopenhagen und 4 Tage Hamburg planen. In Stockholm kann man noch die Insel Djugarden besuchen was gibts sonst noch für Empfehlungen von Kopenhagen Hamburg ich möchte viele Sehens

2069
R
Railmaster
22 days ago
Mark Sangkuhl
Mark SangkuhlRight on track
asked in Ask the community
QR

Hi, we have an unlimited 1 month pass. When we book seats we get a QR code. When do plan a trip and try to generate a code nothing happens. Some inspectors are fine saying the pass is the ticket. Others want to scan a code. Do we need to have a code for every journey? If we do why isn’t one being generated?  Thanks 

1788
Mark Sangkuhl
1 month ago
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mattroselibraryNew aboard
asked in Ask the community
Slow travel enquiry

Hi folks,I’m writing to you all about ‘slow travel’. I am at Bath Spa University, UK studying for a Masters in Environmental Humanities. My dissertation is titled: Slow travel. A path towards sustainable travel in Europe.I wondered if I could trouble you for a sentence or two in response to these questions.Q. What does the term slow travel mean to you?Q. Would you regard yourself as a slow traveller?Q Do you think slow travel is a path towards sustainable tourism in Europe?Q Can you think of any slow travellers that I could contact?Research QuestionsQuestion: What is understood by term ‘slow travel’ by self-identified slow travellers?Hypothesis: Slow travel is emerging as an alternative identity for travellers uneasy with fast tourism.Question: Have travellers’ attitude to slow travel and air flight changed post-pandemic?Hypothesis: Slow travel is becoming a mode of travel increasingly chosen for both experiential and environmental reasons.Question: To what extent can slow travel be sa

561
M
Full steam ahead
1 month ago
Graeme A
Graeme ARail rookie
asked in Ask the community
cant find Ave trains

The planner will not find AVE trains from Madrid to Segovia, even though they run every hour. Why not?

572
Graeme A
1 month ago
Kevin P
Kevin PNew aboard
asked in Ask the community
Advantage to trains with seat reservations?

Hello,4 of us will be doing a 3 week trip in Europe next May and using the trains to get around.  On a direct route I see some trains need seat reservations and some do not, while the travel time is the same.  Is there an advantage to the trains that have seat reservations vs the ones that do not?  One example I looked at the seat reservations were about $65 each. I attached a picture as an example.  We will be getting a 1st class global ticket.  Thanks!!! 

1092
M
Full steam ahead
1 month ago
B
Keeps calm and carries on
BigalKeeps calm and carries on
asked in Ask the community
Compensation

I have had several train trips, both in Europe and the UK delayed or cancelled using my Global Eurail pass.The question is can I claim compensation even though I have no ticket?

32914
P
Keeps calm and carries on
1 month ago
BrianL
Full steam ahead
BrianLFull steam ahead
asked in Ask the community
Finding a hostel by quarter of city

Hello,Specifically I need to find a hostel in one of the following quarters of Valencia:Barrio de Carmen Mercat RufuzaI am finding this very difficult on the hostel sites and will be very grateful for any help.Brian (87 y.)

441
H
1 month ago
L
LB001New aboard
asked in Ask the community
Overnight train Amsterdam to Stuttgart

Any suggestion on the best/shortest route from Amsterdam to Stuttgart. I was hoping there is a night train, but seems not. Thank you

401
BrendanDB
Full steam ahead
1 month ago
BrianL
Full steam ahead
BrianLFull steam ahead
asked in Ask the community
Le petit train jaune / The little yellow train from France to Barcelona

I am keen to start my journey this year from France into Spain on this special sounding train across the Pyrenees, but I am very confused by its itinerary. The Man in Seat 61 speaks of the possibility of boarding in Perpignan but SNCF just barges in and takes over when I try to check that on their site, and only shows TGVs to Barcelona! The other departure point is Toulouse, which is less problematic.What I need please is details of these two routes to Barcelona with the pricing structure, making it possible to do the journey with minimum cost. Also. can I go to one of the above main stations and simply buy a ticket? If it is as inexpensive as it looks, I won’t need to use a precious travel day getting to Barcelona.Thank you! Brian (87, still going strong...)

35717
BrianL
Full steam ahead
1 month ago
K
KoetszyRail rookie
asked in Ask the community
Railjet reservation ÖBB

I try to make a reservation for the Railjet service (15.54) from Buchs to Innsbruck on the 31th of october. I tried it a for the last few days, I tried to do this via different websites, but the oebbtickets.at is clear: “currently not reservable”.It seems to be there is construction work upcoming or some timetable information is missing. I can't find info for construction work and the train is not missing in the rail planners.Is there a way to find out if this train is running on this day? Otherwise I have to chacnge some plans. Thank you for your help!

762
K
1 month ago
M
Full steam ahead
Mathieu PerezFull steam ahead
asked in Ask the community
DB/SJ Refund of train and hotel

Hello, I recently came back from a fantastic interrail journey with two friends trough Sweeden and Danemark that went almost perfectly. However, on the first day of travel, we were unlucky enough to have our ICE train to Hamburg delayed and then cancelled wich prevented us from taking our booked night train from there to Stockholm.We are now compiling the formular to get a refund but we don’t really know what we are entitled to ask as refund… I know that there are european laws that regulate what and how companies should refund to travellers in the event of a problem that bar them from continuing their journey on the same day (hotel refund, tickets for the next day and food if I’m not mistaken), but I didn’t find a specific explanation for refunds if travelling with interrail. Furthermore, Deutsche Bahn told us at the station that they would “maybe” look for a refund of the hotel, but wouldn’t for the night train we’ve lost, the seat reservations we’ve had to pay the next day to contin

961
D
Keeps calm and carries on
1 month ago
P
PPKRail rookie
asked in Ask the community
Guidance needed 30 consecutive days or 15 days in 60 days pass

Hi community,I need guidance on whether to go with a 15-day pass or a 30-day continuous pass. The cost per day for each will be AUD 163 per day per person and AUD 106 per day per person, respectively, but obviously, a 30-day pass is AUD 650 expensive.We are travelling in mid-September: 2 Adults and 2 children (14 and 11). The pass for 11 is free.Our itinerary starts from London and ending in Rome London (4 days) Brussels (5 days) - planning day trips to Amsterdam, Luxemburg, Cologne Paris (5 days) - 2 at Disney Geneva (5 days) - planning day trips across various regions in Switzerland Barcelona (4 days) - day trip to Madrid Nice for a quick day (to Monaco) Italy (5 days) - Planning day drip to Pisa / VeniceI appreciate any help you can provide.

812
P
1 month ago
K
KathaSoNew aboard
asked in Ask the community
Munich to Glasgow Questions

Hi Interrail community,I want to travel to UK/ Glasgow by train and I thought about using interrail.With the global pass, I could use trains in UK right?Probably I will have some extra costs for train reservations?(I want to arrive in Glasgow 26 of October and be back in Munich at 30th of October) Thanks for tipps!Katha

1092
M
Full steam ahead
1 month ago
Andrés Cremonini
Andrés Cremonini
asked in Ask the community
Returning the same day consuming 1 day

Can I do a round trip consuming one day of my pass? For example: Brussels-Brugge in the morning and return in the evening.Thanks!

6259
D
Keeps calm and carries on
2 months ago
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