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  • 643 Topics
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643 Topics

N
Railmaster
NanjaRetired Community Manager
posted in Ask the community

How the ''ask a question'' forum works

If you have a question and are not sure where to start, ask it here. We'll keep an eye on everything that gets posted here, and once something has been answered by the community or by us, we'll go ahead and move the topic to the right place, and mark it as answered.To find your topic back, click on your username in the upper right corner and click on "topics", or follow the link in the email we'll send you when you receive replies.

0
N
Railmaster
2 years ago
G
Gerard van der VeerRight on track
asked in Ask the community

I travel tomorrow on the final 2 days of my Eurail-pass and suddenly my app does not open anymore!!!

Hi Community,Fearing the worst as time is running out, this is my problem. I have 2 days left on my Eurail-pass. As I returned ast Saturday I decide to use them for a trip to Dresden tomorrow, returning Tuesday. I have added the trips and activated them (and booked a hotel in Dresden). I also booked a separate ticket for the last part back from Germany to the Netherlands, as it isn't covered by the Eurail-pass. Now, at the final moment, as I checked the time the train leaves tomorrowmorning on my app, the Eurail app suddenly does not open anymore. It shows the opening screen and then closes after a second. I am stuck and have no proof that I have a valid Eurail-pass and my trips booked.Does anyone have a fix/answer.I sent a question to the Eurail-team just before this question. 

5
G
9 hours ago
Laika
LaikaRail rookie
asked in Ask the community

language problem

The app uses Spanish as default language. Even if somebody sends me a trip (link) everything is translated in Spanish?How do i change that??I find English difficult enough. I prefer Dutch.Please give an answer 🙏

3
nidriks
Full steam ahead
11 hours ago
Salman
SalmanRail rookie
asked in Ask the community

theft on eurail

Hello i am currently travelling on eurail with my family. I travelled from bratislava to Prague on 29th sep at 22.06, EN 476, carriage no 363, cabin 5 , seats 53 54 55. We found our cash 3800€ lost during journey. We have strong suspicion on conductor of cabin.he visited our cabin multiple times to supply free water bottles , cold water bottles , wipes, wake up service offer n general chat which we found unusual n in contrast to our previous night journeys on eurail. During our 10hr journey we locked our cabin n slept comfortably. He had key access to our cabin. Upon disembarking from train we found our cash 3800€ lost.We are in middle of travel across Europe...stranded family of 5 with young kids. We have reached out to bratisalva railway authorities, prague railway authorities and eurail customer service...so far no help or solution  has been offered ....what step should we take next to get out of this distressing situation? Kindly help. 

3
A
Railly clever
1 day ago
E
EkaitzRight on track
asked in Ask the community

Do I need any extra ticket for a train with no seat reservations?

Can I just board the train with nothing more than my interrail pass?

2
mishy
Keeps calm and carries on
2 days ago
E
EkaitzRight on track
asked in Ask the community

Are outbound/inbound days outside of the days the pass offers?

If I take a 3 day pass, do I get 3 days + the 2 days for going in and out of my home country?

2
Schelte
Full steam ahead
2 days ago
E
EkaitzRight on track
asked in Ask the community

Multiple trains on outbound/inbound to reach a station NEAR the border.

So, the problem i have is that i live in france, literally 4 km away from the German border, and I wanted to go to Spain. The thing is that i’ll probably need multiple trains to reach the border.Not only that but the only way to get to the part of spain i want to go, is reaching the station on the french border side, and then, take a railway that is not part of the interrail. Would that be possible?

6
Schelte
Full steam ahead
2 days ago
Alexandra Nelson
Alexandra NelsonRight on track
asked in Ask the community

BCN to Geneba

Hello Everyone, I am trying to book a train BCN to Geneva, Switzerland AVI 9737AVE Internationalat 8:22-16:35. Message says “Not available from Eurail.comThis seat reservation can’t be booked on our website. Check 'More information' for other ways to book.”I want to Barcelona Santa and they were no help in booking the ticket. Who should I go to a Sants or what should I do? 

3
T
Full steam ahead
3 days ago
Alexandra Nelson
Alexandra NelsonRight on track
asked in Ask the community

Booking Issue London to BCN

Hi everyone, I am currently trying to book a train from London to Barcelona. When I view the tickets without logging into my account, it looks like there are seats available. However, when I log in, I get the following message: “Prices unavailableNo price results were found. Pass holder reservations may be sold out for this connection, but there are other ways to check for available seats—more info below our timetable. “ Are tickets truly sold out? Is there any way I can purchase online? 

10
Alexandra Nelson
3 days ago
C
Christolynn10Rail rookie
asked in Ask the community

Activating Passes

We bought our passes on 4/8/2023 and we have to activate them by 4th July 2024 but we dont land in the UK until 24th July 2024! What do we do?

3
S
3 days ago
B
BartJJNew aboard
asked in Ask the community

how to combine 2 trips of which one is a night train from Berlin to Antwerp

 Next week I will travel in the morning from Dresden to Berlin and in the evening I will take the night train from  Berlin to Antwerp were I arrive the next day. Hoe do I enter these trips in the app?

2
A
Railly clever
3 days ago
M
mcatmooreNew aboard
posted in Ask the community

How to show fery company I have Eurail Pass ONLY for the purpose of my discounted ferry ticket

Ferry departs in 4 hours

2
M
Railmaster
4 days ago
M
mcatmooreNew aboard
posted in Ask the community

Cell lost transferred to IPad. Rail planner has Red exclamation on orange day 3 HELP

Does anyone know what this means? Not ready to actively start day 4 travel but when I go to add a journey it is all gray. Also, all statistics show 0 in the app that was transferred/re added  after cell ohone was lost.

1
T
Full steam ahead
4 days ago
M
maria virginia cuencaRail rookie
asked in Ask the community

viajar por varios paises de Europa

We would like to buy a pass from: Berlin to Prague, Prague Budapest, Vienna, Munich, Ginevra, Milan, Berlin. It must cover from December 25 to January 24. First class, fast trains during the day. One adult and two seniors. Virginia

4
T
Full steam ahead
5 days ago
K
KyunRail rookie
asked in Ask the community

How do I recognize the difference between the different class carts (1st class and 2nd class) on German Trains: ICE and Regional Trains?

I heard in Germany, they have different class seats on separate carts. I am mainly travelling on 2nd class, and I am just worried, that I am going to hop on to the wrong cart. Is it easy to differentiate them, looking at the exteriors of the carts, where carts are painted differently, or do they follow some sort of sequence, where front carts are usually 1st class, and back carts are 2nd class?   

2
Z
Railly clever
5 days ago
K
KyunRail rookie
asked in Ask the community

Luggage policies on German Trains: ICE, SBahn and Regional trains

Is there limit to how many bags you can bring on board to the German trains? Is there extra fees for bringing luggage?  

1
ralderton
Full steam ahead
5 days ago
K
KyunRail rookie
asked in Ask the community

is there luggage lockers or storage at Rothenburg Ob Der Tauber Train Station?

Does anyone know if there’s luggage lockers at Rothenburg Ob Der Tauber Train Station? I am visiting Rothenburg from Wurzburg, and I am staying there for a day, then returning back to Wurzburg next day. The place I am staying doesn’t offer luggage storage, and I check in late, so I was thinking of leaving my luggage at the train station, but I just wanted to make sure that they have it before I proceed with it. If not I am thinking of leaving the non-essentials at the Wurzburg Train Station.      

1
ralderton
Full steam ahead
5 days ago
X
XoseRail rookie
asked in Ask the community

Travel to Italy from Barcelona to Pisa

Recommendation for traveling from Barcelona to Pisa ItalyWhat ticket should I buy for five days in Italy?

6
ralderton
Full steam ahead
6 days ago
L
lucyaclarkeNew aboard
asked in Ask the community

German rail pass - travel from Munich to Salzburg / Innsbruck / Verona

We are planning a trip with a German pass. We know that we can travel to Salzburg / Innsbruck / Verona on this pass, but what we’re not sure about is if we can stop at each city on the way and stay, then pick the DB train back up to carry on the journey, or if we need to return to Germany before doing the next part of the trip.  Ideally we would like to go from Munich to Salzburg, stay overnight, move on to Innsbruck, stay there overnight, then on to Verona staying overnight, before coming back to Germany. Is this possible? 

1
Hektor
Keeps calm and carries on
9 days ago
F
Flavia CretuNew aboard
asked in Ask the community

How to get an invoice

How to get an invoice? I need it fast

1
A
Railly clever
9 days ago
Edith Jeong
Edith JeongRail rookie
asked in Ask the community

Please tell me how to activate the pass. Is it okay to go to the station? (For example, go to the Rome Termini Station office and get the stamp??

Please tell me how to activate the pass. Is it okay to go to the station? (For example, go to the Rome Termini Station office and get the stamp??

1
A
Railly clever
9 days ago
Wout Junius
Wout JuniusNew aboard
asked in Ask the community

Proof of delay

Anyone experience a delay compensation request?I just discovered that the delay compensation starts @ 1 hour and i already have 3 different days of more than an hour delay. It is not clear what proof you need and what proof I can get a few days after the fact ( Does services like zugfinder count?). Does Interrail self find the delays?

2
A
Railly clever
10 days ago
S
SternchenNew aboard
asked in Ask the community

Interrail France Germany Pass - Freundschaftspass

Hi,I was able to win the Freundschaftspass and I'm a bit confused. The pass allows me to travel 7 days within a month and I'm planning to travel next month.When do I activate the pass? on the day of travel?How can I use the trains with the pass?I need to take a TGV and made a seat reservation in advance but haven't activated the pass, is that correct? Thank you!

1
ralderton
Full steam ahead
11 days ago
A
AnneliStefanNew aboard
asked in Ask the community

Adding complete journey on the App or leg by leg

Hi, me and my husband will start our trip from Gothenburg to Hamburg. Should we activate the whole trip as one journey? If we do, what happens if we miss a transfer? If we eg miss our activated journey from Copenhagen to Hamburg and have to take the next train? How do we activate a new journey when we already have one that we missed?How does it work? 

2
ralderton
Full steam ahead
13 days ago
J
JioRail rookie
asked in Ask the community

Eurail Pass isn't valid in some of these countries [Paris Nord - Amsterdam Centraal]

It’s my first time using eurail and i’ll be traveling from Paris Nord to Amsterdam Centraal, but everytime I do this it will say that my pass isn’t valid in some of these countries. Do I need to buy another ticket or another pass? or Do I need to update anything for the pass?

4
T
Full steam ahead
14 days ago
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