- - Knowledge base
Groups
Help Center

Community
General
Ask the community

Ask the community

Not sure where to post? Ask your question here.

758 Topics
2,694 Replies

When you subscribe we will email you when there is a new topic in this category

758 Topics

Recently active

Most replies Most views Newest first

NanjaRetired Community Manager

posted in Ask the community

How the ''ask a question'' forum works

If you have a question and are not sure where to start, ask it here. We'll keep an eye on everything that gets posted here, and once something has been answered by the community or by us, we'll go ahead and move the topic to the right place, and mark it as answered.To find your topic back, click on your username in the upper right corner and click on "topics", or follow the link in the email we'll send you when you receive replies.

2 years ago

RobsueRight on track

asked in Ask the community

We don't want to miss anything "unmissable"

We’re after a little further help planning our first, and likely last, trip to Europe in April/May, 48 days, flying into Rome and out of London. Because we’re in our mid 60’s, we need fewer stops, longer stays. We’ve purchased a 15-travel-day Eurail pass and already had some incredibly valuable advice from this web site, and we’re just trying to make sure our plan is sensible & we’re not missing something “unmissable”.We love the old architecture of Europe, mountains, lakes, scenery and wildlife, not so much the beach scene. The places on our “must see” list are as follows, listed in the order we are thinking about traveling:Tuscany,Lake Como.The Swiss alps – recommended was the Bernina & Albula railways between Tirano and Chur.Venice.Pordenone – I have family there so it’s 5 nights takenVienna.Zurich.The road from Dijon to the outskirts of Paris, which we hope to drive. I can make all the above work, but it’s a messy zig zag Como to Chur to Tirano to Venice, and I am not sur

15 minutes ago

HexagameNew aboard

asked in Ask the community

Cris LRail rookie

asked in Ask the community

Consultsa sobre la reserva de asiento

Hola a todos, quisiera saber si es posible hacer la reserva de asientos por medio de la app, sin activar el paquete que compre, por ejemplo el Glacier Express reservar hoy los asioentos pero voy a viajar en abril. Hay alguna manera de poder hacerlo? Gracias

12 hours ago

RobsueRight on track

asked in Ask the community

Not all destinations listed - Is Eurail workable for me

I am travelling to Europe for the first time, flying into Rome and home from London. I am considering a Eurail, first class, 10 day travel pass, valid for 2 months. The hope is to see Florence, Cinque Terre, Milan (also Lake Como) , Venice, Fiume Veneto (near Pordenone), Vienna, Prague, Munich, Zurich, Lyon, Paris and London.I started using the Eurail travel planner and found that it can’t find many of the places I want to go. I know that some of the lesser towns (e.g. Lake Como) will probably mean a separate bus trip or hire car. However I need to know where the main train lines run so I can make sure I can get to places I need to get to, or how close I can get them, especially Fiume Veneto where I have family. I thought Eurail was linked to all train lines in Europe, but I am worried that it may not be ideal for my needs.Also, I am unsure if I am better off booking every accommodation and every train trip before I leave home, or is it easy enough to book train travel and accommodatio

13 hours ago

couline.roldanRail rookie

asked in Ask the community

Refund - Current Promo

Hi - I would like to know the refund for the on-going promo. I’m planning to purchase the promo ticket (with insurance - 100% refundable) since I don’t have my Visa yet. But there’s a note that you can refund as long as its 6 months before the last activation date (Jun 1, 2024). But the 6 months is in Dec 2023. Does it mean it’s not 100% refundable? Thanks in advance!

16 hours ago

StephanKeeps calm and carries on

asked in Ask the community

Booking Nighttrain reservation all together in one compartment (sleeper / couchette)?

Hi together!We, 4 persons (family, two adults, two children age 15), want to book a reservation for SJ nighttrain. Is it somewhere visible at INTERRAIL booking service (not SJ) that our places are together in one compartment?As far as I know, there are 2 and 3-bed 2nd class sleepers (not couchettes). So, I assume, that we will get 2x 2-bed sleeper compartments when booking. Or could it be, that there is booked 1x 3-bed and another person into another sleeping compartment by the INTERRAIL booking system?Other possibility, the couchettes. There are 4 and 6-bed couchettes. At INTERRAIL there is again the possibility to book the option for couchette. But it is not clear, if it is a private 4-bed compartment (so no one other could be with us) or an 6-.bed compartment, where maybe two other persons could be in the compartment. How can I achieve such a 4-bed compartment via INTERRAIL or is it not possible?Thank you for your help!Bye, StephanI

16 hours ago

Huanming.luRight on track

asked in Ask the community

Seat reservation refund for Spain

May I change the date of seat reservation ? I have got the seat reservation but want to change the date.

23 hours ago

lekiwi1900Rail rookie

asked in Ask the community

Pass not valid for Paris -> Bordeaux in June 2024?

Dear All -- This summer, our family of 4 travelled from Frankfurt am Main (Hbf) (Germany) to Bordeaux St Jean (France) via Paris Montparnasse in June/July 2023 without problems. So, I am about to buy a Eurail Global Pass for us again for the 2024 summer … but looking at our travel dates (i.e., Sunday, June 09, 2024) under seat reservations, the website reports that the pass is not valid for the leg between Paris → Bordeaux (i.e., “Pass not valid. Choose a different journey within the Pass network or buy a separate ticket for this journey.). Any advice? Thanks so much in advance! Christian & Co.

1 day ago

Jenny KeysRail rookie

asked in Ask the community

activation

I have just bought interrail tickets for May 2024 two adults two kids. I want to activate passes asap in order to reserve Eurostar seats, however my children don't have passports yet (obviously they will when we travel). Is there a way to activate/reserve seats before they have passports? Worried they will all be gone by the time we receive passports!

1 day ago

Mar MarNew aboard

asked in Ask the community

Train back to my homecountry

Hello,there’s a thing that I haven’t quite understood.When can I take my trip back home?Does it work automatically?Me and my friends are going to use up 4 whole days of our pass. We eant to take the outbound journey on the fifth day. Can it be done? Or do we have to take a night train for it to count?Thank you

1 day ago

Bob555Rail rookie

asked in Ask the community

Why are all TER busses and trains unavailable on a route

Trying to book a train or bus from Montmelian to albertville on 7 Dec, but nothing is available?The same form Albertville to Bourg St Maurice station on 8 Dec.Is there something happening on these lines? Surely there must be an alternative?

1 day ago

krzychu12Rail rookie

asked in Ask the community

Active travel day needed for % discounted ferries?

Hello,Do I need to use a travel day in order to get the 30% discount on ferries (Norway), or can I save a travel day when I'm not using trains.Thanks

2 days ago

Wolfgang MikolNew aboard

asked in Ask the community

Ticket

ich kaufe ein Ticket für jemand anders. Ich muss dazu allerdings eine, in dem Fall meine Emailadresse angeben, ich nehme, sie dient für die laufenden und aktuellen Infos für den Reisenden auch während der Reise. Jedoch muss die Emailadresse nach dem Kauf geändert werden. Geht das? Denn dann kann ich das Ticket quasi als Überraschung besorgen. Bitte um Auskunft, da der Bot eigentlich keine differenzierten Antworten hervorbringt, auch wenn die Frage umformuliert wird. LG

3 days ago

juliadbauKeeps calm and carries on

asked in Ask the community

check out for buying global pass

I am trying to buy a Global pass during the sale but the check out page won’t load and I have been trying to do it for hours .Any suggestions would be very welcome. Thanks!

3 days ago

Anais Van MalderenNew aboard

asked in Ask the community

Details don't match on app - cannot add pass

Hello, I cannot add my mobile pass to the app.. As my name is with an “ï”, I strongly think the app doesn’t recognize this letter. I need to take a train in 2 days. What should I do?

3 days ago

vikingKeeps calm and carries on

asked in Ask the community

Kolding - Ostrow Wlkp - Kolding

Hi, I tried to byu a ticket for 2 adulsts and 1 child , 6 yo, from Kolding to Ostrow Wklp in Pl and retur.I tried with dsb.dk they don`t sell tickets to Poland. Then I tried with to buy with pkp.pl and they don`t sell tickets to Dk. Then I tried with db.de and they only sell to Franfurt an Oder, altso the border with Pl. I even called 2 private companies selling tickets in Pl and they could not find anything.I am sure that there train from Kolding to Hamburg, then to Berlin then to Poznan then Ostrow Wlkp.But how to byu such a ticket, anyone could help?

3 days ago

edwardf1939Rail rookie

asked in Ask the community

Adding Journeys to Moble Pass With NO Internet Connection?

I have added more than one journey to my Trip for the day and I want to wait until I arrive at the train station to decide which train journey to take and there is no internet (WIFI) access available at the station. Can I add a journey to my Pass without internet access?

3 days ago

mcatmooreNew aboard

asked in Ask the community

5 Day Gobal Eurail Pass and ferry

Confusion here: I read FREE ferry deck passage off the EURail benefits portal and booked a reservationhttps://benefitsportal.eurail.com/benefits/attica-group-greece-italy-superfast-ferries-in-cooperation-with-anek-lines/Global Pass holders are entitled to:International Lines:Free air seats or dormitories (where available) for 1st class Pass holders and free deck passage for 2nd class Pass holdersDomestic Lines:30% discount on economy class:*The 30% discount is applicable only if holders have already completed a crossing in the Adriatic Sea routes with SUPERFAST FERRIES & ANEK LINEI booked a superfast ferry without believing it would use 1 of my 5 travel days. Nationality and type of pass were corrected(I’m not GB nor Interrail) after the reservation had been created by Superfast.It says I used a discount so if this was an interrail pass I allegedly wouldn’t use a travel day. However, it’s a Global EURail pass. No response from EURail and Superfast is unable to help. Ideas?

3 days ago

wjputtRail rookie

asked in Ask the community

Currency change website

Dear Community Members,How do I change the currency on my account please? It appears to default to Euros and this incurs a charge. I would like to pay in UK pounds.All advice will be gratefully received.Many thanks & kind regards, John

3 days ago

ReisesuseRight on track

asked in Ask the community

Zugverspätung/ Ausfall

Hallo zusammen, Hier ist ein absoluter Neuling !Wir wollen demnächst vom Norden Deutschlands nach Verona und haben dafür einen Globalpass für 4 Tage besorgt. ( Kürzeste Zeitspanne im Pass und günstigste Variante vgl DB)Die Verbindung geht über Berlin und München. (eigentl.13h) Umstiegszeiten 1h +Was passiert, wenn wir aus nicht eigens verschuldeten Gründen am outbound day noch in München "festsitzen" und nicht mehr nach Österreich oder Italien weiter kommen. Danke im Voraus

3 days ago

VeralmoRail rookie

asked in Ask the community

Border railway stations (France/UK – France/Belgium)

Hi there!I live in the South of France and wish to use the remaining travel days of my Interrail Pass to go either to Belgium or the UK but I’ve already use both my inbound and outbound trips.I wonder if there is an easy way to find the most suitable rail stations at the French border so that I can split the trip to pay the French part and use the Pass for the foreign part.Many thanks in advance for your tips!

3 days ago

Wout JuniusNew aboard

asked in Ask the community

Proof of delay

Anyone experience a delay compensation request?I just discovered that the delay compensation starts @ 1 hour and i already have 3 different days of more than an hour delay. It is not clear what proof you need and what proof I can get a few days after the fact ( Does services like zugfinder count?). Does Interrail self find the delays?

3 days ago

Page 1 / 31

Not finding what you're looking for?

Don't be shy and let us know about your challenge.

Ask your question here!

Terms and Conditions & Privacy Policy Cookie settings

Sign up

Already have an account? Login

Social Login

Username *

E-mail address *

Date of birth (not visible to other users)

(Private)

Only you and moderators can see this information

Country *

A bit about yourself

Destinations visited (with CTRL you select several)

Favourite destination (with CTRL you select several)

Password *

I accept the Terms & Conditions + Privacy Policy of Eurail & Interrail and confirm that I am aged 16 years or older.

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Social Login

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.