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lost order confirmation

  • January 6, 2025
  • 8 replies
  • 130 views
Robert Lewis

lost my in box! How can I recover my pass order confirmation?

 

Best answer by MartijnV

Maybe you can check on bank account statements who you paid to, that is: to find out where you actually bought the pass. 

    8 replies

    R
    Railmaster
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    • rvdborgt
    • Railmaster
    • January 6, 2025

    First question: on which website did you buy it? Log in on that website and check your account.

    Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
      M
      Full steam ahead
      Forum|alt.badge.img+2
      • MartijnV
      • Full steam ahead
      • Answer
      • January 7, 2025

      Maybe you can check on bank account statements who you paid to, that is: to find out where you actually bought the pass. 

        R
        Railmaster
        Forum|alt.badge.img+10
        • rvdborgt
        • Railmaster
        • January 7, 2025

        For passes I bought on interrail.eu, my credit card statements mention: Eurail.com BV Utrecht NL

        Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
        R
        • Robdex
        • Rail rookie
        • January 7, 2025

        Thank you so much. Checked via bank account and found it. 

        Robert Lewis
        • Robert Lewis
        • Author
        • Right on track
        • January 10, 2025

        Maybe you can check on bank account statements who you paid to, that is: to find out where you actually bought the pass. 

        BRILLIANT! DONEIT. THANK YOU

        M
        • maudsddsss
        • Rail rookie
        • August 25, 2026

        Hi. 

        I found my order but when I click on the « payment confirmation » nothing happens. Also, when I ask for a email to be sent, i don’t receive anything. 
         

        any idea how o can get my payment confirmation back ? 

        R
        Railmaster
        Forum|alt.badge.img+10
        • rvdborgt
        • Railmaster
        • August 25, 2026

        I found my order but when I click on the « payment confirmation » nothing happens.

        A new browser tab with the PDF Is supposed to open. Is your browser maybe preventing that?

        Also, when I ask for a email to be sent, i don’t receive anything. 
         

        any idea how o can get my payment confirmation back ? 

        Ask customer service?

        Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
        M
        • maudsddsss
        • Rail rookie
        • August 27, 2026

        I changed my browser and it worked ! 

        Thanks !!

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