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Gerard van der VeerRight on track

asked in Ask the community

I travel tomorrow on the final 2 days of my Eurail-pass and suddenly my app does not open anymore!!!

Hi Community,Fearing the worst as time is running out, this is my problem. I have 2 days left on my Eurail-pass. As I returned ast Saturday I decide to use them for a trip to Dresden tomorrow, returning Tuesday. I have added the trips and activated them (and booked a hotel in Dresden). I also booked a separate ticket for the last part back from Germany to the Netherlands, as it isn't covered by the Eurail-pass. Now, at the final moment, as I checked the time the train leaves tomorrowmorning on my app, the Eurail app suddenly does not open anymore. It shows the opening screen and then closes after a second. I am stuck and have no proof that I have a valid Eurail-pass and my trips booked.Does anyone have a fix/answer.I sent a question to the Eurail-team just before this question.

8 hours ago

LaikaRail rookie

asked in Ask the community

language problem

The app uses Spanish as default language. Even if somebody sends me a trip (link) everything is translated in Spanish?How do i change that??I find English difficult enough. I prefer Dutch.Please give an answer 🙏

10 hours ago

SalmanRail rookie

asked in Ask the community

theft on eurail

Hello i am currently travelling on eurail with my family. I travelled from bratislava to Prague on 29th sep at 22.06, EN 476, carriage no 363, cabin 5 , seats 53 54 55. We found our cash 3800€ lost during journey. We have strong suspicion on conductor of cabin.he visited our cabin multiple times to supply free water bottles , cold water bottles , wipes, wake up service offer n general chat which we found unusual n in contrast to our previous night journeys on eurail. During our 10hr journey we locked our cabin n slept comfortably. He had key access to our cabin. Upon disembarking from train we found our cash 3800€ lost.We are in middle of travel across Europe...stranded family of 5 with young kids. We have reached out to bratisalva railway authorities, prague railway authorities and eurail customer service...so far no help or solution has been offered ....what step should we take next to get out of this distressing situation? Kindly help.

1 day ago

EkaitzRight on track

asked in Ask the community

Do I need any extra ticket for a train with no seat reservations?

Can I just board the train with nothing more than my interrail pass?

2 days ago

EkaitzRight on track

asked in Ask the community

Are outbound/inbound days outside of the days the pass offers?

If I take a 3 day pass, do I get 3 days + the 2 days for going in and out of my home country?

2 days ago

EkaitzRight on track

asked in Ask the community

BartJJNew aboard

asked in Ask the community

how to combine 2 trips of which one is a night train from Berlin to Antwerp

Next week I will travel in the morning from Dresden to Berlin and in the evening I will take the night train from Berlin to Antwerp were I arrive the next day. Hoe do I enter these trips in the app?

3 days ago

mcatmooreNew aboard

posted in Ask the community

How to show fery company I have Eurail Pass ONLY for the purpose of my discounted ferry ticket

Ferry departs in 4 hours

4 days ago

mcatmooreNew aboard

posted in Ask the community

Cell lost transferred to IPad. Rail planner has Red exclamation on orange day 3 HELP

Does anyone know what this means? Not ready to actively start day 4 travel but when I go to add a journey it is all gray. Also, all statistics show 0 in the app that was transferred/re added after cell ohone was lost.

4 days ago

maria virginia cuencaRail rookie

asked in Ask the community

viajar por varios paises de Europa

We would like to buy a pass from: Berlin to Prague, Prague Budapest, Vienna, Munich, Ginevra, Milan, Berlin. It must cover from December 25 to January 24. First class, fast trains during the day. One adult and two seniors. Virginia

5 days ago

KyunRail rookie

asked in Ask the community

How do I recognize the difference between the different class carts (1st class and 2nd class) on German Trains: ICE and Regional Trains?

I heard in Germany, they have different class seats on separate carts. I am mainly travelling on 2nd class, and I am just worried, that I am going to hop on to the wrong cart. Is it easy to differentiate them, looking at the exteriors of the carts, where carts are painted differently, or do they follow some sort of sequence, where front carts are usually 1st class, and back carts are 2nd class?

5 days ago

KyunRail rookie

asked in Ask the community

Luggage policies on German Trains: ICE, SBahn and Regional trains

Is there limit to how many bags you can bring on board to the German trains? Is there extra fees for bringing luggage?

5 days ago

KyunRail rookie

asked in Ask the community

is there luggage lockers or storage at Rothenburg Ob Der Tauber Train Station?

Does anyone know if there’s luggage lockers at Rothenburg Ob Der Tauber Train Station? I am visiting Rothenburg from Wurzburg, and I am staying there for a day, then returning back to Wurzburg next day. The place I am staying doesn’t offer luggage storage, and I check in late, so I was thinking of leaving my luggage at the train station, but I just wanted to make sure that they have it before I proceed with it. If not I am thinking of leaving the non-essentials at the Wurzburg Train Station.

5 days ago

Sarah WCommunity Manager

published in News and announcements

⚠️ Train traffic severely disrupted around/through Hannover, GermanyTrain Disruptions

The German national railways have notified that train traffic around Hannover is currently severely disrupted because of an accident. It is not yet clear when traffic will be back to normal. The following train lines are affected:Cologne – Wuppertal/Düsseldorf – Dortmund – Bielefeld – Hannover – Berlin Amsterdam – Osnabrück – Berlin Regional trains around HannoverFor more information, please check the DB notification (page in German only). If your planned train journey is affected, please contact DB (page in German only) for a full refund on your seat reservation. Also check your passenger rights (page in German only) for more details. Please note that our rail planner is not up to date and only shows static data. For real time travel information, please check the DB timetable shortly before departure.

320

6 days ago

XoseRail rookie

asked in Ask the community

Travel to Italy from Barcelona to Pisa

Recommendation for traveling from Barcelona to Pisa ItalyWhat ticket should I buy for five days in Italy?

6 days ago

lucyaclarkeNew aboard

asked in Ask the community

German rail pass - travel from Munich to Salzburg / Innsbruck / Verona

We are planning a trip with a German pass. We know that we can travel to Salzburg / Innsbruck / Verona on this pass, but what we’re not sure about is if we can stop at each city on the way and stay, then pick the DB train back up to carry on the journey, or if we need to return to Germany before doing the next part of the trip. Ideally we would like to go from Munich to Salzburg, stay overnight, move on to Innsbruck, stay there overnight, then on to Verona staying overnight, before coming back to Germany. Is this possible?

9 days ago

Flavia CretuNew aboard

asked in Ask the community

How to get an invoice

How to get an invoice? I need it fast

9 days ago

Edith JeongRail rookie

asked in Ask the community

Please tell me how to activate the pass. Is it okay to go to the station? (For example, go to the Rome Termini Station office and get the stamp??

9 days ago

Wout JuniusNew aboard

asked in Ask the community

Proof of delay

Anyone experience a delay compensation request?I just discovered that the delay compensation starts @ 1 hour and i already have 3 different days of more than an hour delay. It is not clear what proof you need and what proof I can get a few days after the fact ( Does services like zugfinder count?). Does Interrail self find the delays?

10 days ago

Sarah WCommunity Manager

published in News and announcements

Book seat reservations on select Spanish trains via our reservations system 🇪🇸Product Update

We are excited to announce that you can now book seat reservations for high-speed trains in Spain via our reservations service! After a lot of hard work, we are proud to bring you this big improvement. 👏🏻 You can now book AVE, Euromed, and Alvia trains through our reservations system and receive an e-ticket. We hope this makes travel planning easier and more convenient for you. Stay tuned because we will be continuing to add more trains to our reservations service soon. Happy travels!

186327

11 days ago

SternchenNew aboard

asked in Ask the community

Interrail France Germany Pass - Freundschaftspass

Hi,I was able to win the Freundschaftspass and I'm a bit confused. The pass allows me to travel 7 days within a month and I'm planning to travel next month.When do I activate the pass? on the day of travel?How can I use the trains with the pass?I need to take a TGV and made a seat reservation in advance but haven't activated the pass, is that correct? Thank you!

11 days ago

MukhammadEurail Employee

published in News and announcements

⚠️ Athens-Thessaloniki rail services in Greece will be unavailable for the foreseeable futureTrain disruptions

Storm Daniel caused devastating floods in parts of Greece, especially in the Thessaly region. The railway line between Athens-Larissa-Thessaloniki is severely damaged, and it will take a long time before trains can operate again. Roads will be repaired faster; however, no replacement buses are possible for the Athens-Larissa-Thessaloniki rail service. Train service on the Larissa-Thessaloniki part of the line may resume before full service (Athens-Thessaloniki) is reinstated. For the most up-to-date information, please check https://www.hellenictrain.gr/en/announcements and HELLENIC TRAIN ticketing for more details about journeys in Greece.

3431

12 days ago

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