General

For backup purposes I have shared some of my past trips with a share link, one that looks like this:https://eurailapp.com/share/trip?id=IDENTIFIER&brand=interrail&type=listI just realized that the one I exported over 1 month ago is now displaying “Internal Server Error” while freshly exported ones are displayed properly. I no longer have access to these trips (changed phone). Do you know how can I possibly recover this?

Hey everyone, I’m just wondering if there’s a way to contact DiscoverEU at the weekend?  thank you. 

Travelling from Amsterdam to Copenhagen on 8th August.  An email received  on 25 July from DB says to find alternative connection for our journey because of a timetable change but the info on their email shows a connection we did not book.  First leg and final leg match our journey but the second leg has a different train listed though the times are the same.  First leg 1000 hours Amsterdam to Osnabrück Hbf   ICE 145Second Leg /journey 1323 hours Osnabrück Hbf to Hamburg Hbf  says ‘ICE 2532 Direction Hamburg Hbf’  however this is not the train I have a booking for.  We booked /have a reservation for the  ICE 202 arriving Hamburg 1515 hours.Final leg/journey is 1628 hours Hamburg Hbf to Copenhagen on the  RJ 13462 Direction Koebenhavn Following the link on their email I get to a page that has a link to the pdf for our original reservations and further below the seat reservation info there is then a heading saying  ‘Your alternative travel itinerary on Sat 8. Aug 2026’ and when I click o

Hi, I booked two tickets with Discover (one for myself and one for a friend) and received the confirmation email with the tickets. However, today I got an email asking me to log in to the DiscoverEU app, even though I’m already logged in. When I check the "My passes" section, I can see my name and the pass, but if I try to view the details, the app says my phone is offline—even though it isn't. Can anyone help me?

Hi, I booked two tickets with Discover (one for myself and one for a friend) and received the confirmation email with the tickets. However, today I got an email asking me to log in to the DiscoverEU app, even though I’m already logged in. When I check the "My passes" section, I can see my name and the pass, but if I try to view the details, the app says my phone is offline—even though it isn't. Can anyone help me?

We were stuck in Amsterdam on January 5th this year when due to heavy snow in the region. It was gobal news. Without activating global pass, we were not allowed to enter platforms. We didn't know all trains would be canceled that day. We tried to contact them vie live chat but no one provided any help. We kept on trying staying with kids and hoping train to operate. We had to stay there that day and try again on January 6th. ICE 121 suppose to operate Jan 6th in 6am as per EUrail app data. It showed on time. But it got delayed same as Jan 5th. We finally got on overcrowded train at 8: 45. We filed issue on February after returning home. Our case was closed without any resolution. Global pass are deactivated now. We filed delay compensation after researching online. We lucky save screenshot and photos. Even after submitting with all proof, our case are being answered by multiple agents but no resolution. I am sure I was not the only one who was stucked in Amsterdam in January this year.

Bonjour à tous, Au mois d'août je vais partir pour un voyage en Interrail d'environ un mois et demi au départ du sud de la France et je compte passer par l'Allemagne, le Danemark, la Suède, la Finlande, l'Estonie, la Lettonie, la Lituanie, la Pologne et la fin du trajet je ne sais pas encore (Autriche puis suisse ou Autriche puis Italie ou Allemagne à nouveau... pour revenir en France). Ça sera la première fois que je partirai pour un aussi long voyage seul en traversant des pays que je ne connais pas comme ceux du Nord et de l'Est. Je voulais donc savoir s'il y a des particularités à connaître en passant par ces pays notamment durant l'été, et si vous avez des conseils à donner s'il vous plaît. Merci beaucoup !

I’m in London, CET -1; it’s currently 23:15local time, and a night train departure in 30 minutes’ time at 23:45 is already shown as having taken place. I can’t select it. An hour ago, at 22:15, it was still working. The device on which the app is running is set to CET -1; it’s an iOS device. 

Hola, buenas tardes.Somos una tour operadora mexicana y en septiembre realizaremos un viaje a Europa con un grupo de 11 personas. Estamos interesados en adquirir el Eurail Global Pass a través de su plataforma y nos gustaría saber si es posible obtener una factura por la compra.En caso de ser posible, ¿podrían indicarnos cuál es el proceso para solicitarla y qué requisitos debemos cumplir? Asimismo, nos gustaría saber si es posible emitir una sola factura por la compra de los 11 pases.Muchas gracias por su atención. Quedamos atentos a su amable respuesta.

Background:  I am an experienced train traveler, but brand new to EurailPass and the Rail Planner app.  For a summer 2025 vacation, I have purchased Eurail Global 15-day continuous passes for my wife and myself, added them to the Rail Planner app, and associated them with a My Trip.  On the app, I found a pair of outbound and return rail journey and associated them with our Trip.Then, following the links on the app, I was directed to the Eurail website where I purchased seat reservations for those two journeys.  I received the confirmation email with attached barcoded seat reservation tickets.My question:  I can’t figure out how to associate the seat reservations with my journeys on the Trip in the app. Is that possible?  If so, how do I accomplish it?Thanks in advance for your help. —Marne 

Hello, I am currently trying to get from Bulgaria to Greece, specifically from Kulata to Strymonas. There should be a rail replacement bus service, but details are scarce. I arrived at Kulata at 16:45, and apparently the bus should have come at about 17:00.  At the station, the ticket office was closed. All I could do was ask other station staff who hardly spoke English and vaguely pointed in the direction the bus stopped and said 5 minutes of walking. There was no sign at the station to indicate the time of the bus or where exactly it stopped. I walked in the direction they pointed, but there was no sign indicating where the bus stopped. I will try again tomorrow. As far as you are aware, is there still a functioning rail replacement bus service?It is still on the Interrail map. Thank you for your help. Would would be the next best way to get to Greece, in your opinion? If it fails tomorrow too … Kind regards,

Hello, so I read online that you have 2 travel days inside your home country. I live in Linz (Austria) and our first Country we want to visit is Prague. To reach Prague we have to take a train from Linz to Vienna and from Vienna to Prague. Is this possible because someone said that you can only take one train inside your homecountry?thank you in advance!

I’d go for the Caledonian Sleeper and explore the Highlands in the summer. With a birdbook in hand and a beer in the other.

Hi Eurail community. I travelled on EC9227 this morning which departed from Bruxelles Central at 0949 and arrived in Rotterdam Central at 1150. When I alighted the train at Rotterdam Central the only backpack on the rack above wasn’t mine. I believe someone else had picked up the wrong backpack as they were both black, both felt the same weight. Mine is Adidas brand with a flask bottle on one side and travel oral hygiene products on the other side. Inside there’s a shoe bag and a small soft case of my medicines, amongst other things. I’m hoping that the person who realised they picked the wrong backpack would come across this announcement. Please will you contact me to organise a handover exchange. I’m in Amsterdam for the next few nights.

I have been traveling from Amsterdam to south of France and so far, no major problems occurred. However, now I want to book a train from Avignon back to Amsterdam (or at least initially to Paris or Brussels-Midi) on August 1, 2026. Whatever option I try, I am unable to make any seat (and journey) reservation. I have tried virtually all departure times, different partial bookings and different itineraries (Paris, Lille, Brussels, Lyon), and I tried multiple times (the app often suggests: we can’t add this journey to your cart right now, try again later; or no seat prices are given), but it looks like I will be stuck in Avignon and cannot get anywhere.Any suggestions would be highly appreciated!

Planning a solo trip from London  ,,using 7 day one month pass ...this  SeptemberWondering what are the nearest stations i can get to from London .Presume London to Paris is first day or can i get any closer .Perhaps rail map or AI may help .  A few starter trips may help ..thank you

Does anyone got the 5% discount on Hostelworld using Interrail Pass? I'm entering my pass number on the page but it doesn't work :/ https://benefitsportal.eurail.com/benefits/hostelworld/

Kurz vor dem Start muss ich die Pässe auf einn neues Handy umziehen. Dazu muss man die Pässe scheinbar auf dem alten Telefon deaktivieren und auf dem neuen aktivieren. Sind die Reisen und Reservierungen dann noch da? Ich möchte das ungerne alles noch einmal anlegen mit dieser schrecklich zu bedienenden App. 😢

 I’m on the DeutscheBahn website and am trying to book a seat reservation for two ICE trains since I have an EURail Pass. I am hoping for this trip since I am hoping to leave as late as possible in the afternoon while getting back to Berlin before too late (especially since DB is notorious for being delayed/late these days).The first ICE trip from Paris to Mannheim says the train cannot be reserved at the moment. Does that mean if I book this, I won’t have a reservation for the first train, Paris to Mannheim? Would I even need a reservation if it’s an ICE train or do I need a seat reservation regardless since it’s a train in France?Thanks!

 Dear Eurail community group.I would like to ask for your assistance regarding my Eurail Global Pass.I traveled on 25 July 2026 from München Hbf (Munich) to Innsbruck Hbf on Railjet RJ 85. I had a valid seat reservation for this journey.Unfortunately, I mistakenly forgot to add the journey to my Eurail Pass in the Rail Planner app and did not activate my first travel day before boarding. During the ticket inspection, the conductor scanned only my seat reservation QR code and did not ask to see or scan my Eurail Pass.I realized this mistake two days later and found that my Pass still shows that Travel Day 1 has not been used.Could you please advise me:Is there any way to register or account for this travel day after the journey? Does this affect the validity of my Eurail Pass or my remaining travel days? Is there anything I should do before continuing to use my pass for my upcoming journeys?I would appreciate your guidance.Thank you very much for your time and assistance.Kind regards,ji

Hi, 2 adults and 2 children with 15 in 2 months Global Interrail passes, we have everything set up in the app, everything activated and all tickets created.Our journeys start this week coming on 29/7/26.  I have read that we should wait until the day to activate.  I am concerned that we should now deactivate and reactivate on the morning of travel. But with children to sort out in the morning, we don’t want have to create more work on the day!! We would prefer to keep it activated (if our plans change we cannot travel later in the year).  Is it ok to activate now? Are there other reasons why we should not activate now?  As we have all the journey days activated and all tickets ready, can we change them after activation? Say if we want to change ne of the trains or travel days in late August, can we do so nearer the time? Or does the fact we had created the ticket when the validity started mean that we cannot then change?  Can I please ask what activation sets in stone? Is it that you h

Hello everyone, I need some help because I was due to go away in July using my travel pass, but due to a family issue I wasn’t able to go. So I haven’t used my pass. Does anyone know if there’s a way I could, as a one-off, change the date to August?

Good morning everyone, we have a problem with our direct train from Wien to Krakow. We booked it 4 months ago (only the seat reservation), so we expected something could change, but here it's the interesting part.This ÖBB direct train (16.10 --> 21 24) seems to be cancelled, however the same train operator seems to provide the same train (because the code is the same, EC202) but with a different itinerary, which arrive at Krakow Plaszow instead of Krakow Glowny (16.10 --> 21.47). Therefore, we searched it on our Rail Planner App, but unfortunately we dind't find it and, at its place, we found a train with the same train code (EC202), with the same depart time, but with a different itinerary from the one provided by ÖBB, which arrive in a polish city really far from Krakow.What should we do? Our previous seat reservation can still be used, considering that the code is always the same? And which timetables or itinerary should we rely on? I assume the ÖBB one is more reliable, but h

When I try to book seats for St Pancras to Narbonne I found a very cheap seat but when I tried to pay the cost changes and increases. I also tried to book another seat on another train and that train has no seats available even though it was showing availability.  here are 2 screenshots of the 2 seats I have tried to book. Can I get an explanation as to why this is happening? Thank you