General

Hi,I bought my pass last year and want to start my trip next week. Now I wanted to add my pass to my mobile with my name and pass number. I got the confirmation that a 6-digit verification code will be sent to my email adress. However I do not receive that code. I checked also Spam of course. Can someone help ?Thanks Uwe 

Hola! En julio me voy a Grecia, he comprado el Pase pero no lo he activado aún dado que queda bastantes meses. He intentado reservar los asientos del ferry, pero no me deja. ¿Puede ser que sea porque es muy pronto?

I have taken photos of my ID and they say they are not valid. It says that I have 2 tries and I have used both of them. What should I do?

How do we book these passes and then out two plus weeks trip from uk to Italy and back. The disability pass or companion pass options do not show up. Any pointers to get started much appreciated. Thank you.

I tried to plan my trip on the trip planner and got suggested that I should buy the 7 day within 1 month pass. When I count the travel days I get to 8, the website gets to only 6. The itinerary would be Stuttgart - Salzburg, Salzburg - Ljubljana, Ljubljana-Venice, Venice-Pisa, Pisa-Genoa, Genoa-Lyon, Lyon-Paris, Paris-Stuttgart in case that matters. Am I wrong or is the website wrong? Second part of my question would be about the own country days. This is what I found on the website:  ‘’Outbound and inbound journeys are not extra travel days.’’. Does that mean I will have 7 days + the travel out and to my country of residence? In that case it would make sense since I am German. However I am also travelling with two of my friends who aren’t German. 

¡Buenos días!         Estoy organizando un  viaje a Roma, para este agosto, con mi familia. Nos gustaría ir en tren, a ser posible en nocturno. Soy nueva y no sé cómo realizar las mejores opciones. Sin muchos transbordos.   Gracias por la ayuda

I sent a request to Customer Service to deactivate my pass on my old phone which I no longer had as it is completely broken.  I got a reply which said told me to deactivate the pass on my old phone which I no longer have.I replied to the email explaining why I couldn’t do this.  Will customer service respond to this email, or should I create a new request?

I can't log in to my discover EU app. I was logged in yesterday and was planning to travel tomorrow but it won't allow me to log in. Initially the error message said to get the interrail eurail app instead (I think I accidentally made an account but I have since deleted that account) but now the error message says they are having technical difficulties. What should I do? I tried to reset my password and that didn't work and logging in with socials (Google) also doesn't work.  Any help would be greatly appreciated as I am traveling tomorrow ☺️Thanks

Good afternoon, I am a 1st time interrailer and i am starting to think the I have made a mistake.I have purchased myself and my daughter a 4 day global pass and have used it so far to book eurostar from UK to Paris.My plan was to travel up to Zurich and go on the Benina express and then backdown via Milan before coming home again via Paris.I cannot get  TGV out of Paris to anywhere, even trying to go indirectly.  I have tried to go straight to Zurich,  or via Strasborg or Basel, all of them on are showing as sold out on the TGV reservations.Even using regional trains is showing I need to do a little bit of the journey on a TGV- I think around Basel.Any ideas …. or any suggestions on a different itinerary to try?Much appreciated. 

Is there still a free bus?Is it from Kemi to LuleaWhere can I find details?

Hola, voy a visitar Lucerna, el Eurailpass tiene convenio para tomar el Ferry que recorre el Lago?

Hi all. We have bought our Eurail passes. I have followed the instructions to book on the obb.at site, but it still says that it will cost EUR 469 to book sleeper berths on the train. Is this correct? I thought the booking fee was only about 40 EUR? Can someone please clarify? Thank you.

Trying something different this year and doing a trip via rail.Just over two weeks and going to quite a few places and hoping for some advice.About half the journeys we have booked reservations. What happens if we miss the train due to one of the “non” reserved journeys being delayed?On the trip on the app should we add the journeys that have reservations?Any other good advice?

A rail strike in Belgium will impact train travel from 8 March 2026 to 11 March 2026. Due to the strike, a limited number of trains will be running, and alternative train services will operate in accordance with SNCB-NMBS railway staff availability.We recommend checking the planner in the Rail Planner App or the SNCB timetable shortly before departing for your planned journey for up-to-date train times. To find out more about the strike, please read the SNCB-NMBS strike announcement or the NS announcement. 

Hi,  I've booked seat reservation for London to Paris and then Brussels to London.  I've two email confirmations, one for each journey but I've been charged twice for each journey. Can this be resolved? 

What happens if I don't make a reservation on a "reservations optional" train.  Will I be able to stay on the train if I can't find a seat?

Hello! New here.My family is traveling to Europe this July. My husband is coming home, July 21st, ahead of my son and I. My question is: is there a DIRECT train from Florence to Rome FCO airport? Thank you 💖  

Good morning community. It looks like there are two trains from Ams to Zurich Hbf.One is the Nightjet NJ403 (where we have to change trains in Basel to the IC 559), arriving at Zurich at 0726.The other train is the IC60403 which goes straight through to Zurich Hbf arriving at 0805. My question is, which is the option that has the sleeper beds? We are a family of four and want to travel and sleep on the train - it looks like the couchettes are the best option as the sleeper cabins can only take three people. Grateful advice please.thank youAlison

Hi! This is my first interrail trip and i am confused… I want to start my Trip on Friday, in France, on a tgv train. I booked the additional reservation some days ago but when I want to add the trip to my pass now, it says: trip not included in the network. What does that mean?  

Ik zou het leuk vinden om dit met iemand te kunnen delen, mijn passie voor treinreizen. Man of vrouw maakt mij niet uit. Leeftijd 25-30. Ps. Ik ga donderdag naar een railtech beurs, mocht er iemand mee willen kan dat. 

Is it still the case that you have to call to get wheelchair seating and boarding assistance?  This is going to cost a fortune calling from the states.  Traveling paris, lucerne, zurich, munich, cologne, amsterdam, bruge and back to paris in early april.

My wife and I bought 2 interrail passes back in November using my email address but paying with her card. I received the pass details & numbers sent to my email but directed to my wife. When loading the passes on to my RailPlanner App I had to enter password details (and i think a code sent by SMS) but my wife didn’t. We both connected our passes on the App to a 2026 Trip. (We haven’t activated yet a we are still undecided on date) My wife has tried to log into her Railplanner App but has forgotten her password so clicked the forgotten password button which never allows her through to either retrieve or change her password. 1. Is this a problem because my wife paid but we used my email address? 2. Why did only one of us have to enter our RailPlanner password when loading the pass on despite her’s loading on to her Railplanner App? 3. How does she access the forgotten password facility on the App?Thanks for any help.

Hi,I would like to check is the German Consecutive Pass no longer available to purchase (German Rail Pass Consecutive)? After clicking in, it only shows the flexi pass.I’m travelling on these destination and dates, looking for a better and cost saving option in terms of transportation. I hope to have some expertise advice on which options (Ala carte ticket / Eurail Pass / German Rail Pass) i should go for.I would like to check as well if there is any Promotion on the tickets / passes. Notice past year there is Spring Sales for Eural pass in March & April. Thank you in advance.Frankfurt Central Station - Stuttgart Central Station  9-May-26

Hi! I need help with info regarding train seat reservations. Currently I won’t be able to catch the train o originally booked the seats since my previous train is delayed due to technical problems. Do you guys know if I can board the next train without problems? Or do I have to buy new seats?

Hi,I was delayed on Eurostar for almost 2 hours so I am entitled to compensation, but Eurostar say I must claim this from where I bought my ticket , ie Eurial.How do I do this ?