Ask the community

I can't log in to my discover EU app. I was logged in yesterday and was planning to travel tomorrow but it won't allow me to log in. Initially the error message said to get the interrail eurail app instead (I think I accidentally made an account but I have since deleted that account) but now the error message says they are having technical difficulties. What should I do? I tried to reset my password and that didn't work and logging in with socials (Google) also doesn't work.  Any help would be greatly appreciated as I am traveling tomorrow ☺️Thanks

Hi there,I’m travelling with my family from Avignon to Lille on 28th August.We have to catch the Eurostar to London at 16.35. Do you think the 10.39 from Avignon is a good bet? It’s a Ouigo train (I’ve not been on one before, I know it’s not inc in the interrail ticket, we’re on single tickets).  I’ve read there is an issue if the Ouigo train is delayed and you miss your Eurostar connection then they don’t get you on the next train etc. Are they often delayed or generally good? There don’t seem to be many direct trains from Avignon to Lille (we’re actually staying in Maussane Les Alpilles). Thanks for any help. 

We are trying to book trains for Europe online from Canada.We are blocked from booking with our Eurail passes until 150 days in advance of our travel.  We’re not traveling until October of 2026.  We’re concerned that when we get to 150 days prior there will be no seats available.  As a test, we’ve tried from today to book out 150 days in the future and get the message that “no reservations available for pass holders” on one of the legs we’re traveling later this year for any of the trains shown.  Are we going to be restricted from booking or is there a certain time (GST) that we should start tryng 150 days in advance of our first booking?

How do we book these passes and then out two plus weeks trip from uk to Italy and back. The disability pass or companion pass options do not show up. Any pointers to get started much appreciated. Thank you.

Hola! En julio me voy a Grecia, he comprado el Pase pero no lo he activado aún dado que queda bastantes meses. He intentado reservar los asientos del ferry, pero no me deja. ¿Puede ser que sea porque es muy pronto?

Good afternoon, I am a 1st time interrailer and i am starting to think the I have made a mistake.I have purchased myself and my daughter a 4 day global pass and have used it so far to book eurostar from UK to Paris.My plan was to travel up to Zurich and go on the Benina express and then backdown via Milan before coming home again via Paris.I cannot get  TGV out of Paris to anywhere, even trying to go indirectly.  I have tried to go straight to Zurich,  or via Strasborg or Basel, all of them on are showing as sold out on the TGV reservations.Even using regional trains is showing I need to do a little bit of the journey on a TGV- I think around Basel.Any ideas …. or any suggestions on a different itinerary to try?Much appreciated. 

On Wednesday, sncf will publish their trains for the summer. Can I book on Interrail as well? Or is there a time lag? And is it true that Interrail only has a limited number of seats? Thanks :)

I sent a request to Customer Service to deactivate my pass on my old phone which I no longer had as it is completely broken.  I got a reply which said told me to deactivate the pass on my old phone which I no longer have.I replied to the email explaining why I couldn’t do this.  Will customer service respond to this email, or should I create a new request?

Is there still a free bus?Is it from Kemi to LuleaWhere can I find details?

Hola, voy a visitar Lucerna, el Eurailpass tiene convenio para tomar el Ferry que recorre el Lago?

Hi,I bought my pass last year and want to start my trip next week. Now I wanted to add my pass to my mobile with my name and pass number. I got the confirmation that a 6-digit verification code will be sent to my email adress. However I do not receive that code. I checked also Spam of course. Can someone help ?Thanks Uwe 

Hi, we wanted to book our tickets in advance but our passports needs renewing (currently in the process)We cannot book without valid passport, can the data be edited later?thank you!

We are planning a trip in May and want to book tickets from Krakow to Bratislava. The interail application does not seem to allow this. Is it because it is too far in advance or should we be using a different site

Hola! En julio me voy a Grecia, he comprado el Pase pero no lo he activado aún dado que queda bastantes meses. He intentado reservar los asientos del ferry, pero no me deja. ¿Puede ser que sea porque es muy pronto?

¡Buenos días!         Estoy organizando un  viaje a Roma, para este agosto, con mi familia. Nos gustaría ir en tren, a ser posible en nocturno. Soy nueva y no sé cómo realizar las mejores opciones. Sin muchos transbordos.   Gracias por la ayuda

Bonjour,Je teste pour la première fois Interrail et après avoir acheté 4 pass, je suis bloquée dès le premier trajet que je veux effectuer. Pour aller de Lyon à Mannheim en Allemagne, il m’est indiqué que “Les places réservées aux détenteurs du Pass sont probablement épuisées.” Est-ce possible ???Je prévois de partir le 18 juillet et nous sommes le 8 mars….Qu’en pensez-vous ?Comment faire ? 

Hi all. We have bought our Eurail passes. I have followed the instructions to book on the obb.at site, but it still says that it will cost EUR 469 to book sleeper berths on the train. Is this correct? I thought the booking fee was only about 40 EUR? Can someone please clarify? Thank you.

Trying something different this year and doing a trip via rail.Just over two weeks and going to quite a few places and hoping for some advice.About half the journeys we have booked reservations. What happens if we miss the train due to one of the “non” reserved journeys being delayed?On the trip on the app should we add the journeys that have reservations?Any other good advice?

Hi,  I've booked seat reservation for London to Paris and then Brussels to London.  I've two email confirmations, one for each journey but I've been charged twice for each journey. Can this be resolved? 

What happens if I don't make a reservation on a "reservations optional" train.  Will I be able to stay on the train if I can't find a seat?