I sent a request to Customer Service to deactivate my pass on my old phone which I no longer had as it is completely broken. I got a reply which said told me to deactivate the pass on my old phone which I no longer have.
I replied to the email explaining why I couldn’t do this. Will customer service respond to this email, or should I create a new request?
It's best to keep all correspondance in the same request.
If you want to move your pass, then you can do that once yourself.
+6Have you tried adding the pass to a new device? If that doesn't work, customer service should reply.
In general, it's best not to activate your pass too early.
On February 13th I received this information from the customer service, but I don’t know if this issue has been now solved:
If you need to move your Pass to a different device, please let us know, and we can assist with this. Just confirm the Pass number of the Pass you wish to move, and we can escalate your request to our technical team so they can further assist with this.
Normally, you can move your Pass to a different device once yourself; after that, you have to ask for our assistance if you wish to move it again. Unfortunately, it is not possible to move your Pass yourself at the moment. So, please let us know if you would like to move your Pass, and we will assist further.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
