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Question

No confirmation mmail for adding my pass

  • March 9, 2026
  • 1 reply
  • 8 views

Hi,

I bought my pass last year and want to start my trip next week. Now I wanted to add my pass to my mobile with my name and pass number. I got the confirmation that a 6-digit verification code will be sent to my email adress. However I do not receive that code. I checked also Spam of course. 

Can someone help ?

Thanks 

Uwe

 

1 reply

  • Author
  • Rail rookie
  • March 9, 2026

Problem solved together with customer service 👍