Eurail & Interrail Passes
Your go-to platform for discussing everything related to our Passes and its additional services
- 2,962 Topics
- 10,068 Replies
Hello,I am a bit confused about the inbound/outbound rules. I have a FlexiPass with 4 days in one month. I planned to go from Germany (country of residence) to the Netherlands, stay there a few days and then come back to Germany. After that I am also planning to go from Germany to France, stay there for a few days and come back to Germany. If I try to add these trips to my pass, I can only add the way to and from the Netherlands and the App tells me, I’ve used up my inbound/outbound days. Does that mean I have to buy seperate tickets for my travels to France and back? Thank you in advance from Mimi :)
Hi, I have an Eticket and was wondering if anyone could help with me understanding how I can travel for free using my ticket instead of paying extra fees. I’m planning on travelling from London to Amsterdam but there are no options I can find that are free, they all require extra payment. I then tried to France then linking to Amsterdam to shorten the trip, but with the same result. kind regardsSam B
I am also looking into an Interrail pass, for example for 5 or 7 days within 1 month.Question: if you start with the direct night train from Arnhem to Vienna (which then departs on Tuesday evening for example and arrives on Wednesday morning), does that count as 2 travel days or 1 travel day?And does it make a difference if you book a non-direct night train?Are there terms and conditions where I can find that?
Hi, I have a Global Pass. I lost my phone and cant get my hands on a new one right away. Im already travelling. Now i try to get to show my pass through my interrail account online, but that doesnt seem to be possible. Then i tried adding my pass on another mobile phone of a friend, but it said that my pass is already activated on another device. But that device is lost, so I really dont know what to do... even if get a new phone, my pass is already added to another device (my lost phone). I feel im really out of options... Im very far from home and dont seem to be able to acces my pass, even though i have my account and pass number. What should i do? Please help me out, im sorry to say but starting to feel desperate :( Thanks in advance, Samu
Hi guys,I received following reply from them.##- Please type your reply above this line -##Your request (281306) has been updated. To add additional comments, reply to this email. Beth K. (ItaliaRail) Aug 2, 2022, 08:06 EDT I’m Sorry, https://www.italiarail.com currently has no access to passholder fares, Since Eurail/Interrail has moved to Digital passes, we do not have the access to book the seat reservations and will most likely not be able to until early 2023. You may wish to try directly with Eurail.com, interrail.eu and their rail planner to see if you can book, https://www.eurail.com/en/plan-your-trip/rail-planner-apphttps://app.italiarail.com/itinerary or at the train station directly. Best Wishes BethBeth K. ItaliaRail.com ################ In Eurail train time table this is an option for reservation. I think you should remove that option until it will get available. Thanks, Joseph D
I am a French citizen but who moved to Switzerland to live. France is entered as my residence country on my mobile pass, and I should be travelling by the end odf the week. I would like to change the residence country as Switzerland. I haven’t had an answer from the customer service. Can anybody help me or does anybody know what I can do ? Thank you so much !
Hi there,I booked an interrail pass during the flashsale yesterday and have the following problem now: I was going to buy two passes, one for my friend (the one-month pass) and one for myself (the-two months pass). Apparently I was too excited and accidentally booked the one-month pass for myself instead of my friend. I am aware that sale passes are non-refundable, otherwise I would have just cancelled and bought both passes with the correct names.But I have read that customer service can change incorrect information on the pass before activation so I assume this includes the name? Does anyone have experience with this? I’ve been waiting for an answer from customer service about this and have no idea how long this will take. It’s a little urgent as the sale ends in a couple of days and now I have been waiting to book the two-months because I first wanted to be sure that I can get the name changed on the pass I already booked.Please help!:D
Buenos días, En septiembre voy a hacer un interrail a Italia. Mi pregunta es que si con el Global Pass y saliendo desde Barcelona me contaría como día de viaje o contaría como viaje de entrada y salida. Es decir, si el trayecto: Barcelona- Milán- Florencia- Roma- Milán- Barcelona, contaría como 6 días de viaje?
DiscoveryEU and non-DiscoverEU participants travelling together. Can we plan the trip and bok trains together?
Hi, we are a group of guys who won the EUdiscovery passes and are planning to go for an interrail with some friends who don’t have them. Do you know if planning the trip and booking trains together could bring us any problem?
I ask one more time🥲I bought mobile pass and switched my first name and last name. For example, my name is Jenny Kim but I wrote ‘Kim’ in first name and ‘Jenny’ in last name. That doesn’t match my passport nameIs this a critical problem?I sent an e-mail to the customer service team but they didn’t answerPlease help me
Am I allowed to take multiple journey in an out of my residence country for different trips in a different point in time?
Hi,I am a uk resident.I want to buy a 3 month interail pass.My first Journey is going to be from london to Germany between 1st June to 5th June.Then I want to travel again from london to Amsterdam from 15th June to 18th June And then in august from london to Paris.Am I allowed to take multiple journey in an out of my residence country for different trips in a different point in time ?
Sorry for asking, but I am still not clear about outbound/ inbound journey. I plan to travel from Lindau (Germany) to Stockholm (Sweden) as my outbound journey. The connection I would take is a day train and a night train from Hamburg to Stockholm. My concern is that I will leave Germany by this night train after midnight, which means I will be travelling two days to get out of Germany. As I read in other questions this trip is then counted as outbound AND inbound journey right? Are there any advises to work around this issue (except booking an earlier train)?Thanks for your help!!
I followed the advice of AnnaB: It can be wise to make a test just to see that everything works etc. So I connected my pass to the app. and activated the pass with a date well in the future, in this case 9 Apr 2023 and immediately deactivated it. It seems OK, however if I look in “my Pass” I see “activate this Pass by 9 Apr 2023”. Is this correct or usual info? As first-time-user of mobile pass I can still activate my pass on an earlier date?
Hi,I lost my mobile pass, and following the answers from the other questions, I contacted customer service of Interrail.I have already contacted Interrail Facebook, Twitter, Instagram, and also opened an issue, but nobody has answered me yet and not even an automatic email has arrived. Do you know how long I should wait to get a response from the customer service, since I am traveling tomorrow morning? Thanks in advance,Saeed
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.