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Eurostar reservation not appearing correctly in Interrail app

  • June 7, 2026
  • 4 replies
  • 67 views

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My pass is not yet activated, but I’ve made (and paid for) reservations outbound/inbound for the Eurostar. The inbound seems fine, but the outbound says “Ticket pending” on the app, and “More details needed” on the Interrail website - no explanation or instructions on how to fix this. Both Eurostar reservations appear fine and confirmed in the Eurostar app itself. I’m concerned that the “ticket pending” means that it might not appear in the QR code for that day’s ‘Trip’ when I eventually activate the Pass. Has anyone seen this - how did you resolve it? Thanks!

Best answer by Danhiel

@cyberbub You don’t need any valid reservation to add a journey and activate a travel day in the Rail Planner app. I always buy my reservations with other resellers (e.g. Rail Europe).

4 replies

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  • Full steam ahead
  • June 7, 2026

@cyberbub 

I suggest to install the Eurostar app or go to the Eurostar website. Create an account and import your reservations. It will be easier to manage them. You must probably enter your passeport number to obtain the tickets.


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  • Author
  • Keeps calm and carries on
  • June 7, 2026

Thanks Danhiel. Both Eurostar reservations appear fine in the Eurostar app, the passports have been entered etc, there are no warnings in the Eurostar app. It’s only in the Interrail app that it’s showing this error message for one of the two Eurostar reservations.


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  • Full steam ahead
  • Answer
  • June 7, 2026

@cyberbub You don’t need any valid reservation to add a journey and activate a travel day in the Rail Planner app. I always buy my reservations with other resellers (e.g. Rail Europe).


  • Rail rookie
  • June 12, 2026

Just use the Eurostar app to check in on your phone