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App not downloadable on my phone - urgent help required

  • May 21, 2026
  • 1 reply
  • 22 views
N

Have just purchased 10 days within two month pass - hoping to travel tomorrow.  When try to load app - either by Apple or Google Play does not do so.

Best answer by rvdborgt

The Rail Planner app requires iOS 16 or Android 6:

https://eurail.zendesk.com/hc/en-001/articles/7560433913245-What-should-my-device-settings-be-to-run-the-App

If you have one of those, then please contact customer service:

https://eurail.zendesk.com/hc/en-001/requests/new

    1 reply

    R
    Railmaster
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    • rvdborgt
    • Railmaster
    • Answer
    • May 21, 2026

    The Rail Planner app requires iOS 16 or Android 6:

    https://eurail.zendesk.com/hc/en-001/articles/7560433913245-What-should-my-device-settings-be-to-run-the-App

    If you have one of those, then please contact customer service:

    https://eurail.zendesk.com/hc/en-001/requests/new

    Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
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