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Connection fails - new ticket required?

  • 7 July 2022
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In the FAQ, the following is missing from the "Ticket inspection with your mobile Pass" section:

I have a travel plan with multiple train connections. Due to the delay of the preceding train, I miss the scheduled connecting train. Do I have to delete the old connection and enter the new one? What should I do if the remaining time to change to the new train is too short to enter the new ticket? In the worst case, do I have to wait until the next day?

 

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Best answer by rvdborgt 7 July 2022, 11:26

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In your mobile pass, you should always register the trains you are actually using. So if a connection fails and you take another train, then you should remove the train you missed and add the new train you will be using.

If you miss the last train of the day and you will be stranded before reaching your destination, then speak to a member of staff as soon as possible. The railway company is obliged to provide accommodation and (if necessary) a ticket for the continuation of your journey the next day without extra costs.

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