Missing e-tickets in reservation email Amsterdam to London

  • 9 April 2022
  • 1 reply

I reserved two tickets from Amsterdam to London but the confirmation email I received had to tickets attached to it.  Even when I checked my reservations page in my eurail account they were not there to be downloaded.  My trip is coming up very soon and customer service said they would reply within a week but I’m not sure they’ll be quick enough.  Is there any way to contact them that guarantees a quicker response?


Best answer by rvdborgt 9 April 2022, 20:41

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Userlevel 7
Badge +9

If you've indicated when your journey is, then you've done all you could. They prioritise requests form urgency.